BlackBerry Q10 Q10 spyware

Hello

I have a security problem on my Q10. Some sort of spyware has been installed, I did a Wipe of security but I have doubts if it is deleted. Could you please help and tell me what can I do to erase all data on my BB and that system restore?

Thank you

@jezynka To be clear, I have confirmed that the security wipe deletes data, applications and media. _VALMONT posted a link to the procedure. If you know what kind of a security wipe you did, then I do not pretend that you have to do it again as long as you have not restored a backup that is not quite out of suspicion.

Reload the operating system using an auto-loader also essentially remove everything on the device that previously existed, but this procedure would involve connecting to a computer. A security wipe has been the best in my opinion procedure. As I understand it, if there was malicious software on the device, it is deleted. If you don't see all the other apps user installed on the device after clearing security, then I think that all user installed apps have been removed.

In addition, for what it's worth, setting the password was the best thing you can do, just a pity did you not have earlier. In addition to advice, make a habit of locking the device manually when you don't have direct control and you want the locked device. You can do this easily with the K shortcut key without waiting for the timeout to lock screen.

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Blackberry Q10 ID deleted with Blackberry Protect to the

    Hello

    I do not own the Blackberry device, but my father and I think he did something wrong. He asked me to write to you to help you, because he can't use his device because it deleted the Blackberry account. On October 23, he bought Blackberry Q10 and on 26 October, he deleted an account (he had some problems with the reception of e-mails and he thought that it might help). He also said that the problem might be related with Blackberry Protect. What can I do to make him his device working properly?

    Greetings from Poland and thanks for any help.

    MREX.

    You can try. I don't think he'll do good. Why BlackBerry would be to blame when they provide a big warning that says do not remove the BBID if it is connected to a device?

  • BlackBerry Q10 how do I get rid of my current BB sign in and create a new one?

    My Q10 is having this problem:

    http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?noCount=true&externalID=KB33652&sliceId=2&di...

    It seems to me that I have to delete my bbid which was used for my old BB and make sure I use a new from scratch, so lose all my contacts etc.

    How can I do this

    Please help someone because I'm so desperate to stop having BBM Manager of temporary error every day, so far the only way I can get around this is to keep to restart or take out the battery.  Whenever he wipes my cats and is usually really irritating.

    any help would be much appreciated - thank you

    Hey, AdaV,.

    Welcome to the community of BlackBerry Support Forums.

    Thanks for the question.

    Follow the steps in this article to change your BlackBerry ID on the smartphone BlackBerry Q10: www.blackberry.com/btsc/KB26694

    Remember to create a backup of your data in BlackBerry link that all data will be erased.

    Let me know if you have any other questions.

    See you soon.

  • Bbm blackBerry Q10 q10 display is blurry

    Just got a BlackBerry q10 and discovered that every time that I upload an image on the bbm screen is always blurred.

    Like what would be the issue and how can I sort it?

    How big are the files that your download of the BBM display?
    BBM automatically resize images exceed a certain limit.

  • BlackBerry Q10 Q BB 10 issue 1

    Hello

    Is there an option to auto on/off on bb Q10?, if not, then is it possible in future updates?

    Hey BBQ10,

    Welcome to BlackBerry Support Community Forums.

    This feature is currently not available in the smartphone BlackBerry Q10; Sorry, we can not comment on the new features of the new software.

    Let us know if you have any other questions.

    Thank you.

  • BlackBerry Q10 need help navigating the screen

    When I have an app Androd open I like to hide the toolbar, but I don't know how go back an impression of the page with the toolbar opening. I know what to do but I can't do work in all is a video showing how or can someone say how to?

    Thank you

    I had the same problem - the gesture (swipe left/right) is correct, but I guess you drag too far up. Stay in the bottom quarter of the screen.

    This post helped me to http://forums.crackberry.com/blackberry-q10-f272/swipe-gesture-back-android-runtime-873566/#post9541...

    And as usual, as soon as you know what to do, you need a bit of practice and suddenly, it is quite normal to swipe this way... (and you wonder why he didn't is not supported in the native BB applications )

  • BlackBerry Q10:(depuis un client fidèle)

    It saddens me to know that my BlackBerry Q10 does not support most of the applications that I used on my previous 9900. And to be honest, I've always used all BlackBerry bold made and have always been a big fan. If I can move to the iphone 4, 5 and currently 5 ive always ran out of typing on a BlackBerry and this is what made me bought Q10...

    Why cant you just have it support most of the applications? focus on trends instead of going to halfway? I mean, I would buy all of the bold in the future and the Passport will be beautiful too... but... go a step ur close to ios and Android... Why not throw some * bleep *?

    And it's not BlackBerry who decides what apps will be build on its phones, is application developers who decide for what platforms they will develop. If it was BlackBerry, all applications in the world would be available for BlackBerry phones.

    See you soon.

  • BlackBerry Q10 sms messages collapsed per person per day after that OS updated today

    After Update OS today using exit #10.1.0.4181 all my text messages have been merged per person per day.

    I can't open / read these discussions more except the last answer. Is there a way to get back to the way it was before? (all cats are readable)

    http://supportforums.BlackBerry.com/T5/BlackBerry-Q10/unable-to-send-or-receive-text-messages-after-...

  • BlackBerry Blackberry Q10 got soaked in stew

    Hello, unfortunately my blackberry q10 has poured on with soup/stew, so far, the steps I took was to get out of the case, wash the soup it, remove the battery and spread to all parts to dry up. Nevertheless, I would like to know if there are additional steps should I take before turning on again. See you soon!

    If moisture got in the phone, you'll want to seal the battery in a bag of rice uncooked for 4-5 days minimum. If any moisture got in, make sure that all components (battery, SIM card, multimedia card) are dry and reassemble the phone and use it.

    See you soon.

  • Contacts in bbm blackBerry Q10?

    Hello!

    Hello world

    In fact, I missed my bbm contacts, after when I bought a new dievice, called "BlackBerry Q10"

    my old camera, it's called 'BlackBeery Bold 9900', and I sold it. So, after that I used my new camera and I open bbm and connect to my email and password, after that I've found my bbm contacts!

    So I do not know why?

    Can you help me please?

    Any body know

    What I would do... ?

  • BlackBerry Q10 My BBQ10 deleted my photos and my videos!

    This is the second time that happens in 2 months!

    I take photos and videos with my Blackberry Q10. The next day, I take a quick glance: everything is removed! All that I've got are a couple of old photos and 3 photos transferred from my computer.

    All my videos are deleted.

    I have had no updates on my phone, I don't download anything new in the last few months.

    I'm not at full capacity on my phone... So, it does not remove himself because there is no more available space.

    I don't understand!

    My music is intact...

    The last time this happened, I deleted my music and it recharged. I found myself with duplicates of different songs (weird, right? Since I deleted the entire folder). After I deleted duplicates, all my reappreared photos and videos! MAGIC!

    Did not this time...

    Any ideas?

    POP! FINALLY found the problem!

    It's a problem of contact with my SD card! Sometimes, the phone detects, sometimes is not

    I received my photos and videos - I immediately made a backup and now I go to the repair shop!

    Thanks for your help!

    -Lav

  • BlackBerry Blackberry Q10 Assistant on automatically - keyboard does not work

    Hello

    I have my phone Blackberry Q10 now for 1 month, and since a few days the problem has turned up, randomly Blackberry companion light automatically. Sometimes visible through the open window, App - but sometimes also without this, but you recognize because the keyboard no longer works. This can happen when you type a message.

    The wizard then opens whenever I press the power button to lock the display so that the screen doesn't lock.

    In all this is very annoying and makes the phone in time allmost impossible to use.

    The solution only little time that I found is to close the wizard via the app Manager, but then it starts itself after maximum 1 h and the problem continues. I tried to disable all the functions of the wizard, but it does not help.

    I would be very happy for any help with this problem. For example, is it possible to delete/disable the wizard?

    Best regards

    JWI

    PS: OS Version is newly updated to 10.3.2.2836, but the problem existed before the update

    Hi jwi,.

    Welcome to the BlackBerry Support Community Forums

    Have you tried pulling the battery for a few minutes?

    If it does not please re install the software via BlackBerry link but make a backup first if you want to keep your data.

    Ice

  • Smart phone BlackBerry Q10 free call

    Please and tell me how I can stop my blackberry Q10 to call my last called number on its market image and capture its on. Is the way I can remove the application call and camera in the normal hub? Help, please

    Assuming that you carry in your Pocket?

    Press the top button to turn the unit standby before you put it in your pocket.

    And, he doesn't carry in your pocket, another way.

  • BlackBerry Q10 sent items that appear in the Inbox of Blackberry

    I have a POP email setup on my Blackberry Q10.  Whenever I have email, it appears in my Inbox (with a check mark).  And YES, I assigned "Display Messages" to Off.  I even reset completely the Q10 without restoring from a backup, and added the e-mail account with the same question.

    It's an interesting test, I added a Gmail account and sent messages do not appear in my Inbox.

    How can I fix it?  What other setting besides that Show sent Messages can affect this.  I have no idea how to proceed from here.

    So, I just do a restore of my backup (the backup I took before I reset my unit because of this problem) and now all of a sudden the sent messages are being hidden.  If it works now, but there is some sort of bug here.

  • E-mail blackBerry Q10 problems

    I now have my BlackBerry Q10 exactly 1 week. Gmail does more than a few hours. What with gmail or all the emails out blackberry e-mail? I also noticed not my tweets are displayed in the app, tweet successfully or to look at who I am, I have to log on to twitter via the browser - that literally eat my data. HELP ME PLEASE

    Hey Aqeelah_Khan,

    This article can help you with the circle of rotation in the Twitter for BlackBerry smartphones application. "When signing Twitter on the smartphone BlackBerry 10, a circle of rotation appears and does not load the Twitter account" KB34166

    Let me know if this helps.

  • BBM blackBerry Q10 pine got changed

    Hello, everyone!

    My problem with the BBM Pin code is as follows - a few years ago I had the BlackBerry 9900, and I got a pine BBM assigned to this device. Later, this device was physically destroyed and I started to use BBM on Samsung Galaxy (the same PIN BBM).

    Recently, I purchased BlackBerry Q10 and started using BBM with the same PIN (from BlackBerry 9900). It wasn't a problem, until that I've updated BBM a few days ago and then I noticed that my BBM pin has changed.

    Does anyone know why it happened and what to do with this issue? I mean, finally, I will create a list of contacts with my new BBM PIN code, but there is no guarantee that this change suddenly won't happen again.

    Thank you very much for your advice.

    Dmitri

    Hi Dimitri

    Good question, but so many numbers makes me headache lol just kidding. Unfortunately, this is not how it works. Different way with numbers of mail or telephone in our map. Blackberry PIN is connected with a single device and cannot be moved to another device. Your previous BBM with 123456 contacts are safe and always with you in your new PIN BBM 654321. To your new customers/friends you must inform your PIN or invite them.

    Technology can create something new. You can always tell them your new pin code otherwise you must continue to use your old device.

    Kind regards.

Maybe you are looking for