BlackBerry Q10 someone please help me, I've been looking for 6 months but can't get one certainly answer

@BlackBerryHelp Hi everyone, I came to the forum blackberryvietnam.net and sorry for my bad English, it's not my mother tongue . I have a few need to solve broblem:
I have two blackberry device and I love it: z10 and q10. My z10 is perfect, everything is OK and I happy when it is used, but the other device is terrible (q10), I lost all data every time that reset it and reset when the led color is blue (z10 reset is red), when I wipe two device, z10 using the menu option and is not q10, I have searched a lot of Google but not found one certainly answer , so please tell me: my q10 is a test-phone for dev and not for sale? (blue LEDs and data loss when not reset, no menu option when wipe) or it is a device of official. Sorry for my bad English, kind glance of vietnam

conmeokeumeomeo wrote:

I thank Mr. sanders, but can you tell me the reason why it has led, blue

No idea why the blue LED.

conmeokeumeomeo wrote:

loss of data (reset),

If you have performed a security wipe, which will erase all data, personal, contacts, messages, etc..,.

conmeokeumeomeo wrote:

No parameter (wipe) is a test-phone, political, or handed over to new device? I'm very curiosity on this subject.

I do not know. As I said, when you get the device in your hands, maybe we can find.

Tags: BlackBerry Smartphones

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