BlackBerry Smartphone email account validation problems

I use my BB Bold 9780 for the past 2 years and it has fortunately been send and receive emails for 2 accounts (my work and my personal one, outlook.com).

3 days ago the phone suddenly stopped to access my mailbox outlook.com and threw a message 'emails are not delivered to your device that resume services validate your password'. I went into the Setup program, entered my password and just got the error message "your device has encountered a problem with the application server. I repeated several times and received the same message. I was at my outlook.com account via my PC and tried to turn on and off the POP - not be joy. My work account still works fine.

I also tried to remove the outlook.com account so I can reset, but just get the message "Cannot delete" So I'm stuck. Any ideas?

Many problems associated with the implementation of an e-mail account on your phone or validate a password can be resolved by typing www.blackberry.com/integrate in your phone's browser and from there. You could also contact your carrier, EA and ask questions about access to their website self-service of BIS (BlackBerry Internet Service). From there, you can post the accounts add new and remove those that you do not want to use. This is useful if ever you cannot access it from your phone to perform these functions. BIS ERA self-service site is http://ee.blackberry.com .

Give it a shot and report with your results.

Tags: BlackBerry Smartphones

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