BlackBerry smartphone password does not not to

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• BlackBerry smartphone password does not

  I just updated my blackberry curve and then installed the software blackberry on my new computer. When this is complete, he asked my blackberry user ID and password. I did have one, so I put one up successffully.

  Then I tried to plug my camera on my computer with a USB cable I could not continue with the wireless connection. It requires a wired connection. Once I did that, he asked the password for my device. I assumed that it was the security password that I used to go to my phone. I walked in this digitally of the key number several times and it didn't work.

  Then, I went back to my phone and entered there and it worked so I tried again to the computer, but even once, it did not work. Then I thought that was maybe missing my blackberry ID password so I tried and it doesn't work. Thinking that I maybe entered my password wrong ID blackberry I have successfully changed and tried again this password. It did not work. So, I went back to try the password of security for my phone. That would not work either.

  Frustrated I then went back to the phone and noted that now when I try to enter my password as the characters appear they don't not before and I need to press the ALT key to give numbers. Nothing seems to work.

  I wonder if, when you plug in the device, it missed my device security password or my blackberry ID password? I have an attempt to the left, and then my phone will be wiped clean of data that I really need. I tried to configure things so that I could get back data up to when it started to happen.

  My last thought was that when I would normally enter the password on my phone I would just key numbers that I use without hitting the ALT key. Now I think that if I implemented this way maybe I have actually set up the password with letters instead of numbers. I'm afraid to try because this is my last attempt before losing all data. I first want to know if the unit is now looking for the blackberry ID password or the password of security? The password ID blackberry is now the password used for my device as well? If not then I'll try the letters and try my luck.

  Hello and welcome to the community!

  I fear that, with just the one attempt remaining, there is no hope. What you are saying is everything is correct... unless you use the ALT key for each digital character, which you wind upward with is just a numeric character followed by the alpha characters where you thought you were typing numbers. But, at this distance of the internet, we have no way to tell you what is correct or not correct. I know, it's that this IS NOT your password BBID... strictly username password locking device, created originally on the device and unlock whenever it locks. The same password must be used on the PC to connect to the desktop software. But, the content of the password, alpha or numeric, must match exactly... and if indeed as you fear, you could have involved the use of the ALT key on the device, then you may never be able to know what your password was never really. With just one attempt left, all I can advise is to use the BB to re-enter, but you only get the one chance of doing things.

  Good luck and let us know!

• BlackBerry Smartphones BB does not illuminate

  Hello please help me my blackberry 9900 display does not illuminate. the device lights up red liught comes off and her but he just using the screen please help

  Hello nihalbbman1

  This nuked BB. Take it to a hardware technician.

• BlackBerry Smartphones Resettofactory does not BES

  The Bold 9900 was used with BES. Now, I like to use without BES, on a pop account.

  I used Desktop to factory. I used LOADER.exe compand line at /resettofactory.

  Nevertheless, after it restarts, and I try to add the POP account, I get.

  Accounts activated

  No active account

  Account activation

  To activate your business account, enter

  information provided by your system

  Administrator in the fields below.

  E-mail:

  Activation password

  View the password

  Activate

  Me doesn't appears not be factory because there is no place to add a pop account without activate BES.

  I just need to go to Yahoo, without BES. Any suggestions?

  Sourcery says:

  I also did a wipe of security directly on the phone. No joy.

  According to KB21918 and KB18998, you should eliminate BES.

  Actually no, both give a re-read, especially words such as these:

  The factory reset just as the option wipe Handheld performs from the BlackBerry smartphone, with a few minor differences.

  • Wipe Handheld - The wipe Handheld option is made directly on the BlackBerry smartphone (see KB02318 and KB14058). This option removes all BlackBerry application data (emails, address book entries, calendar of events, etc.) and allows the removal of installed Applications and the content of the press card.
  • Reset to the default factory - data Application will be withdrawn and HE are so political. Third-party programs will be NOT affected by this operation. They will remain intact.

  ResetToFactory, via the charger or desktop software, is the method to remove an it strategy. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Now, PAHO situation... which I think is that the device has been associated with BES before and is no longer. Once the it strategy is removed, then the unit must be ready to accept the carrier BIS account. You can check if the it policy has been removed through this:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If the company removed and only is offered for the e-mail configuration, then the problem is that the unit does not service the carrier BIS.

  To use the exclusive services of BB (including the ability to Push email, BBM, etc), you must have an adequate data of your carrier plan. Carriers BIS (BlackBerry Internet Service) host for their BB users. In general, BIS is not available through generic data plans. Several ships make stop what is needed the Blackberry data plan. Whatever they call it, it is the carrier that delivers BIS users of BB - contact - the for assistance. Once you have an email Push-enabled compatible BIS data plan on your BB (fees regardless of your carrier will charge, btw), your exclusive services BB will work (for example, you will have a staff/Internet Email added to the email Setup Wizard, your BBM will work, etc.).

  With hundreds of carriers in the world, each with dozens of different data plans it is impossible to say that any plan service could actually expressly provide for. Only carriers can answer this question. The best thing to do is to decide what services you want and then talk to your carrier about obtaining a data plan that allows what you want (to them).

  Good luck!

• BlackBerry Smartphones youtube does not not on 8320

  I bought used 8320... his t-mobile! When I bought used, and youtube worked! I think it was company cell phone with the it policy... I update its OS several times when I bought when a month ago when I refreshed his BONES... m.youtube.com stop working! I think that the video streaming is stopped working!

  whemever I click on the button look, nothing appears, not a single error!

  Please help me with this =]

  current OS: 4.5.0.81 (108)

  Hello and welcome to the community!

  First, take a step back...

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Ensure that all stages of the seller were already conducted, including correct cleaning of the BB of the it policy. From what you posted, which has not happened (the operating system does not remove the it refreshing policy).

  • KB18998 How to reset the factory default BlackBerry smart phone

  Good luck and let us know!

• BlackBerry Smartphones Opera4 does not work on my Storm 9500

  I installed on my Storm 9500 OM4, but when opening it shows ' the Mini Oper application attempted to access a network connection to low altitude. Here afford that?' twice and then the application does not connect to the internet. The phone displays 'edge' only. I don't have a BIS in my country.

  Hello

  One thing you left was how you have responded to the message you received. Did say you Yes or no? Twice?

  In any case, it may be that your BB, which I assume that you have purchased 2nd hand, did not properly prepare for your use by the previous owner. Please see the bulletin:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  In addition, it is possible that they had this BB associated with BES and did not remove the it policy... Review:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  Further still, your voice-level services work correctly? And you can find a WiFi network to see if Opera works that (as a test please)?

  Please let us know the results of your review of all the foregoing, accurately.

  Thank you!

• BlackBerry Smartphones Trackpad does not - Touch screen work

  I bought a Blackberry 9900 in September 2011.

  in July 2012, I had the phone replaced under warranty as the WiFi signal went funny (he was VERY weak all the time) as the speaker was roaring because of play a little hard, so I got the handset replaced under warranty.

  Blackberry 9900 replacement handset was working fine until about a month, when my trackpad kept work stoppage. I thought that my phone had frozen, but I could still navigate the phone using the touchscreen. the trackpad works again after 10 seconds.

  I tried to restore the firmware of phones at the factory version, I also tried the last updated one (7,1 Bundle 2061), but still no joy - im guessing the problem is hardware related.

  What are my options?

  my phone is not covered by manufacturer's warranty is it?

  Hello and welcome to the community!

  I suggest a completely clean OS reload... perhaps to aid installation method below 'skeleton' slow...

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  BenRichardsFife wrote:

  my phone is not covered by manufacturer's warranty is it?

  Only your warranty provider can answer this question for you. Everyone must respect all terms of warranty you received with your purchase (your contract, purchase, governs all), which can be less or more generous than those extending from the RIM. There might be a good read for you here:

  • http://us.BlackBerry.com/legal/handheld-limited-warranty.html

  Good luck and let us know!

• BlackBerry® Smartphones email does not not on 9700

  Hello

  Hoping someone can help me here.

  I'm trying to fix Bold 9700 from my mother-in-law.  I know that I had this same problem with my 9700 old a few years ago, but don't remember how I fixed it.

  Its BB was working fine, then emails came only sporadically.  She called Rogers, technical support and they told him to do a full restore.  After the full restoration, she has absolutely no email and when you click on the e-mail configuration in the installation section it goes absolutely nowhere... almost as if it has never been activated.

  I tried

  -a reload of the operating system available (same problem)

  -a return of service books (an email comes through recorded everything, but then nothing else comes through)

  All the other features of the phone seem to work perfectly.  The person of Rogers told him that the problem was because the phone is old and it's broken and won't work anymore.  I do not subscribe to this belief and am sure that we can get it up and going again for her.

  So can offer help here on how to fix this?

  Thanks in advance

  BaseballLady (currently sporting a 9790 and anxiously the BB10!)

  Hello and welcome to the community!

  You have tried a lot of things... Here's a little more perhaps.

  You may want to consider using BBSAK (bbsak.org) to perform the wipe there is able to... sometimes a clean WIPE of this kind, followed by the reload of the operating system, can help.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  In addition, after each attempt reloading, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Good luck and let us know!

• BlackBerry Smartphones Can does not change the signature block on my internet mail from my Pearl

  The signature block on my email says "Sent from my Verizon Wireless Blackberry".  I would like to add my name and email address, but the text is not editable on the Pearl.  Does anyone know how to change this?

  Verizon Wireless Customer Service has been able to explain the problem and solve it.  For those interested here it is:

  BlackBerry Internet Service provides functionality to auto-connect to new users that does not require a user name and password.

  The user must click the settings icon to email on the BB and then click on the link create username.

  Once the username is created, you can go to www.blackberry.com/go/vzw and change the signature options.

• BlackBerry Smartphones Internet does not work in CAPE VERDE on Black Berry

  Hello

  I don't know why, but the internet does not work with the mobile operator in Cape Verde, but works with a wi - fi connection.

  The internet provider said that they cannot set up internet for black berries.

  Ialso can not install Viber, because the world of blackberry doesn't work here...

  Thanks for your help

  Hello and welcome to the community!

  Please clarify... temporarily traveling there or you live there? If you are traveling temporarily, you use your home SIM or a local SIM?

  If you use a local SIM card, then the answer is perhaps that it is just not possible. Each carrier must choose whether they will support devices BB... If the carrier chooses not to, there is nothing you can do. BBs legacy force the carrier to specifically support BBs, so that your model BB specific number... If they do not, so it's nothing that you can do (well, you can get a device BB10, who does not have this requirement).

  Good luck!

• Viber blackBerry and blackberry smartphones protect does not

  Hello guys.

  Kind regards...

  I hope I'm doing this right.

  I got my BB wiped coz that I read in a forum that record all the data and then wipe so I did. Now, when I tried to recover data 'BB protect' does not work. "Viber" does still not just before you wipe it.

  given the errors:

  Viber has encountered an unexpected error.

  so I uninstalled and then re installed but not it does not connect.

  the blackberry Protect says:

  temporarily out of service.

  I use a BB 9900 "BOLD".

  Please can you help out me.

  Hello!
  We had a temp. connection issue yesterday, if it please try again today and let us know if the problem persists.

  Thank you!

• BlackBerry Smartphones Whatsapp does not work on my device.

  Hello

  WhatsApp does not work on my device. service of Vodafone gave their best to fix this to the top of their end & the Application is very good but the Blackberry is the villan that not allowing non-http. Please help on this.

  Your welcome.

  Note that your use of the BlackBerry 9720, it will take the right plan BIS in order to work properly with internet, because everything is secure, unlike all other devices (apple, android and winmo)
  However, 10 BlackBerry won't the base BIS subscription anymore.

  You might want to consider this as well.

• BlackBerry Smartphones AddressBook does not

  Hello!
  I am the owner of a blackberry curve 8520

  and lately, I have a big problem (sort off).
  When I try to add a new contact to my contacts, my phone is unresponsive.
  Nothing happens, it's like I never even tried to do.
  I also tried to add my contact in my SIM-contacts and then copy it to my bb-AddressBook

  but who does not work either...

  It is a very annoying problem and I absolutely don't know what to do with...

  I hope someone can help me here!

  Thanks anyway!

  Larissa.

  Hello

  This has been a recurring problem for the phones Blackberry OS5 and below and has not been resolved by a new update. Please click the link below:

  Cannot change or create new contacts to the address book of BlackBerry

  Ron

• World of blackBerry Smartphones apps does not work

  Mr President
  In my blackberry curve 8520 in apps world is dounload but his does not work. Alweys's mistake came 'blackberry world's having troble connection to server blackberry world. Check your connection network and rty again. Please help me sir.

  Help me sir

• BlackBerry Smartphones internet does not connect

  my internet does not connect, I can receive and make calls, but when I go to the WAP, it allows me to type the address but said the lower part in requesting access, loading then once it has loaded its just a screen empty, there are no pictures or anything.

  Help, please.

  Thank you

  1. open your browser > press the Menu key > Options > and find the option to clear the cache of the browser.

  2. perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.