BlackBerry smartphone phone off and won't come back

Hi, two days ago my Blackberry Curve ran out of charge and Won ' t back lights. When I load it, the phone turns on indicating that the current passes through, but it just won't come back. A minor and independent, it's that when it still worked, I couldn't download Whatsapp. Please help if you have an idea of what might happen. The device never fell down

Hello and welcome to the community!

Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

This has been known to "revive" some BBs.

It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charge battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

The results of this will show if your BB or your battery that has the problem.

Good luck and let us know!

Tags: BlackBerry Smartphones

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