BlackBerry smartphone reset password forgotten on a curve blackberry 9360
Hi I got a blackberry curve 9360. I entered the password you gave me with it 5 times but doesn't ' t seem to work, so I think it's incorrect. I don't want to keep trying as only have 10 attempts. Is there away I can reset the phone, so I can add new password. I tried to take it to my service provider, but they say they can't do it.
Any help would be appreciated
Thank you
Chris
Basically, the device seems new, reset to the factory settings and ready to use again.
Tags: BlackBerry Smartphones
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To reset a forgotten password, you need your secret answer. Period. If you forgot the secret answer, you will not reset the password to your BlackBerry ID. You will need to create a BlackBerry ID and try again. There is no way around that, it's a part of the security of a BlackBerry phone.
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Hello and welcome to the community!
I think you have two distinct problems...
Desktop software rejecting your password entry.
The password requested by Desktop software and the password you assigned to lock your BB are indeed the same password. But what I suspect is that you have a mix of different characters in your device password and you may not notice how you enter on the keyboard of the BB. For example, if your password
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There are generally two reasons that the locking device password becomes necessary (this is what means small lock symbol).
(1) you are part of BES or have IT on board strategy that forces the requirement. Given what you describe on when you created the password, I doubt that this is the case, but... If that were the case, you would never have a choice... the first time you used your device, you would have had to create a device lock password. If, by any chance, you are part of BES, then go see your BES admins regarding if they force this situation.
(2) you have, after activation of the device lock password, activate encryption or the Protection of the content on your device. Once you activate those, they require the device lock password to operate. For example, you can't delete the device lock password until you have first removed encryption or Protection of the contents of your device.
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Hey, it's bally chohan, how to recover reset password?
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Please try this > on your Homscreen to open your browser > press the Menu key > Options > scroll down to clear browsing data (mark all fields) and then click clean now.
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