BlackBerry smartphone White screen and hour glass, can't do anything

Similar Questions

• LOADING blackBerry Smartphone WHITE SCREEN! MY STORM 3RD IN 3 MONTHS!

  My BB storm keeps getting a white screen and freezes then won't turn on. Loading clock appears then disappears and will start. Verizon replaced my phone when I take it but I lose all my info I have not to store on my Mac. This is getting fustrating. I got my phone in April and directs me to the store to exchange it for the fourth time. Often happens when I wake up, and then I realize that my phone does not work. Anyone know what is happening?

  could be the charger, map or the shot you reload, causing the surge.

  get another charger, try another taken and copy images off the card, reformat and copy photos in return. do not copy files or all the contents of records there is a hidden file in each folder that you want to avoid to get back

• BlackBerry smartphone White screen while mobile is activated and the BB Desktop connection

  My bb8900 shows white screen when I yook it my pocket it shows connected with BB Desktop I have updated its software as well but question remains the same only white screen shows the mobile please help

  Hey Mari_43,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  Since the white screen is always occurring after a reload of the device software, I suggest you contact your provider network of repair options.

  Let me know if you have any other questions.

  See you soon.

• Tour of blackBerry Smartphones - white screen, unable to update device

  Follow me up this morning and found myself stuck in the white screen of death.  So far, I tried the following:

  -Remove the battery, of course.  A couple of times.

  -For the tour is connected to the PC with Desktop Manager running, the following message appears:

  BlackBeery Desktop manager canonot commnicate with the BalckBerry connected device.

  If the device is restarted or has a dead battery, click try again to attempt to reconnect once the device rebotts.

  Otherwise, you may need to update the Device Software blackbeery it connect problem.

  It gives me the opportunity to try again, Update, Cancel.  If I click on the update, then he is enmeshed in the form "connect to the JVM.

  -J' also tried the Loader.exe road, remains stuck in the "connecting the device (ARM)...".

  So, while I'm waiting for our IT this thing, any ideas of brick?

  Well, after a few tries, I found using the loader.exe in command with the /nojvm prompt worked.

• BlackBerry smartphones white screen after that I entered the wrong ID password too many times

  Hello

  I was trying to sync my blackberry information to my computer laptop when I was asked the ID password, I tried a few options but could remember nothing. When it reaches the last attempt of the screen says that if I entered the wrong pin code it would erase all of my information. I stopped went to the site and changed my password to make sure, so I went back and entered the password. Immediately the screen turned white and began to clear all. I pulled the battery immediately and have been frantically the Internet a way to undo it. Please please please help.

  I have so many things on my phone, I really need. Especially my baby :-(videos

  Can someone help me.

  Hello and welcome to the community!

  Failure of the BBID credentials will never wipe a BB. What actually happened, was that you entered correctly your password user - created lock too many times, and he went with the unit, in accordance with the requirements of the security level agreed upon activation of this function of wiping. There is no way to stop it.

  I'm sorry.

• BlackBerry smartphone White Screen of Death!

  Hello

  I tried to turn on my phone one morning recently to find that the screen was white. I know know that this is due to a bad cable connection, but how can I fix this problem? I've learned to communicate with the people that there should be a guarantee of 2 years but which failed, I bought the phone from. What can I do? I would really like my BB to come back to life!

  I'll be very grateful for any help.

  Thank you

  Hello and welcome to the community!

  As a community of users, nobody here can answer your question with any level of authority whatsoever. RIM offers zero first line support to end-users, including warranty... all support starts with the carriers, resellers and authorized service centers, all who can degenerate case RIM free of charge for the end user.

  Thus, your escalation procedure is here, in these forums. It's through that that you are already dealing with. You have no free path to work around them.

  There is something called incident support, but it costs to just ask the original question, since you are not through the contract, you signed at the time of purchase. If you want to study, you can check it out here:

  • http://us.BlackBerry.com/support/programs/technical/incident.html

  It is also perhaps a few good reading here:

  • http://us.BlackBerry.com/legal/handheld-limited-warranty.html

  Otherwise, you would be looking for technicians from the local hardware store in person who can repair that you need (at your expense).

  Good luck!

• BlackBerry smartphone touch screen does not work, 2 phone... Torch = junk

  It's my 2nd my first Torch torch touch work stoppeed and ATT sent me another...

  Now this torch touchscreen stopped working, so far, I did a reboot hard and soft...

  now I can do a factory reset or downgrade...

  IM starting to think that the torch is undesirable.

  Well, I talked to ATT tech support and I actually finally got through to BB and they open a case and gave me a number of good ticket for 3 days...  The first tech support was a dunce and she told me that 7 hours was taken long to upgrade software, so she told me to unplug and re install...  That solves nothing, only bricked my torch, even though she was right about one thing 7 hours is far too long, but it does not solve anything...

  then I recalled in support of BB using my ticket number... and here I actually spoke to somebody who knew what he was doing...  We connected through desktop remotely, and he guided me...

  He told me to never update device software when the software asks you to update...  I told him, I was getting a white screen and it says App Error 200...  He told me that we have a clean wipe and install everything new facility...  He has directed to the site from ATT and I DL the latest peripherique.246 software...  Then after it DL'ed I installed;...

  then he had me to connect the device again AND GO INTO PROGRAMS CAN record B\LACKBERRY

  then find charger, here, he had me select the apps I would like to, and then click Next...

  then after 5 minutes it finished loading, he then told me to wait another 10 minutes for the device to reboot and then my torch works!

  If anybodys touchscreen doesn't work more or torch is made of bricks, I highly recommend doing this procedure...

  I called BB again and had them send me an email for accurate insrucions, so I recorded in case this happens again... Here it is...  Keep in mind first you need access to the ATT site will link you to the site Web de Blackberry and then DL file then open and install and do the following...

  Check that the device client software is installed on their computer, or it won't work.
   
  1. click on the start menu
  2. go in my computer
  3. go in: C:/Program Files/Common Files/Research in Motion/Apploader
  -If its 64-bit windows, it will be C:/Program Files(x86) /Common Files/Research in Motion/Apploader
  4. double-click on "loader.exe" (it may be called "loader" according to windows settings)
  5. a window opens saying "welcome in the application loader wizard." Click next
  6 next, where it is written 'Connection' to ensure that either "USB - PIN:" or "USB - PIN: UNKNOWN" appear. ""
  7. click on next. It take a while to connect to the device and then view the Application selection screen.
  -L'application selection screen will be a list of application control.
  -Items that are checked will be installed, if they do not already exist on the device.
  -Items that are not checked will not install, and if they already exist on the device they will be deleted.
  8. ask the customer to scroll through this list and check all applications they know they would like on their blackberry.
  9. once everything looks good, click Next.
  10. click on the Advanced button.
  11. make sure that 'remove all previously installed applications' and "Delete all application data" is checked.
  12. click Next.
  13. If loader.exe asks you if you want to automatically back up and restore data, select "do not automatically backup and restore."
  14. click Next and then finish
  15 advise the customer that this process can take anywhere from 20 to 40 minutes, and everything they do during this time is to ensure that the blackberry is connected. The first time that their blackberry starts after this process, it will stay on the screen of the hourglass for about 10 minutes, nothing to worry about.
   
  Once the client can see the home screen of their blackberry, they're OK disconnect.
  The customer will have to re - turn on their radio, they can do so by going to manage connections > select Mobile network

  Sincerely,

  Sarah
  BlackBerry customer support
  Research In Motion Limited
  Tel:
  NA toll free: 1-877-255-2377
  UK toll free: 0808 100 7466
  Europe: + 44 1753 558400
  Around the world: + 1-519-888-6181
  E-mail: [email protected]
  Web: www.blackberry.com

• BlackBerry Smartphones really stuck and need help guys!

  OK so here is my problem, my sister gave me her blackberry 9900 like shes got the new iphone.

  So heres where my problems began.

  I put my sim card from his cell phone and lit,

  Then around the top came the blackberry id so I clicked on logout and he says that, as the SIM card changed id to do a wipe, so he says type blackberry words to wipe it is what I did.

  So after where it says "Please wait while your device is to be wiped" or some thing in the lines, he went to a white screen and did nothing like 5 minutes so I decided to take out the battery and put it back in to see if it works, I pressed the power button and the word BlackBerry with blackberry sign came and the loading bar white bit at the bottom and after the white line at the bottom of loading had finished he went to a white screen, once again, only this time with a percentage of thing, when it hit 100% he exploded and reloaded at the part where once again the word blackberry and sign is there and the white line at the bottom of loading and now it moves not in this page , Well it does exactly is after completing loading (white line goes all the way to the top) it goes to a black screen and then did the same thing again and again the word line and white blackberry in the background load, and then he goes out and does the same thing over and over again.

  So I read a few messages from people and reading plug in to pc and charge Blackberry desktop manager what I did and it recognizes the phone but on the up coming Desktop Manager "blackberry desktop software can communicate with the device", I clicked on update, then repair but nothing happens just goes back to not to communicate with the phone while the phone is the same * beep * thing blackberry Word with the sign beside him, loading bar at the bottom will fill then restarts and does the same thing over and over again!

  Please help guys!

  It's done I did it and it has automatically updated the phone and it works perfectly now, thanks

• Satellite A200 - white screen and gel

  Hi Experts,

  I have this machine for 2 years. It was no problem. Last month, he began to display a white screen, and at the same time, it has been frozen after 3-4 hours running. Push the power button to restart, it fozen soon. I replaced a new fan and cleaned the dust inside. But the problem is still there. Someone has ideas what is the problem?

  Thanks in advance.

  Hello

  The issue appears only after a long period of use is good?
  Eventually the higher temperature affects the graphics chip.
  The question would appear again until the graphics chip to cool
  This is my theory
  What do you think about this?

  It could also be a RAM problem anything is possible and that is why each part must be verified
  In your case, I recommend you to contact a technician for laptop. The guys could check the parts. I mean it of better to check the hardware, then replace only the defective part rather than buy parts and hoped that the replacement would solve the problem.

  But listen buddy; If the graphics card chip is really affected then replace the motherboard and this could be a costly affair!

• my XP is not booting (white screen) and crashes at isapnp.sys then in safe mode.

  My XP Home Edition is not booting (white screen) and crashes at isapnp.sys then in safe mode. Please help as soon as possible because I need this platform for school!

  What is your system brand and model?

  Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..

  The afflicted system has a CD/DVD drive work?

  You have a true bootable XP installation CD (it is not the same as any recovery CD provided with your system)?

  The symptom often means that your system is of a malicious software.

  With this particular symptom of hanging on isapnp.sys in Mode safe is to search for a driver of zero-byte length file in the c:\windows\system32\drivers folder.

  Of course, you have to boot the system on something in order to access the hard drive to find the suspicious file and get rid of it.

  If you have any installation CD bootable XP real where you start in the XP Recovery Console, or you are not sure what type of bootable CD, you have,
  make a CD of bootable XP Recovery Console or Hiren Boot CD and don't forget.

  There is no XP media needed to make a Hiren Boot CD or a bootable XP Recovery Console.  You can access the folder and check if
  There is this action suspect file and take.

  Once you're booted to the CD of your choice, navigate to the following folder (assuming that XP is installed on your C volume):

  c:\Windows\System32\Drivers

  Looking for a file that ends with an extension .sys and zero bytes in length.  The file can also have a curious name because she may have been generated at random.

  If you are in the XP Recovery Console, issue the following command in the c:\windows\system32\drivers folder:

  dir *.sys

  Files Scrolls one screen at a time.  Look at the list of files with .sys extensions and their lengths.  You don't need to
  worry about directories...  If you see a file with a .sys extension which is zero byte, it is suspect.

  If you use just the Mini XP Mode a Hiren boot CD (which works as Office XP), navigate to the folder of the my
  Computer desktop icon and locates the suspect files.

  You really want to remove the suspicious file once you get running and you run some scans for malware, but if you are
  not sure what is the suspicious file or if it might be necessary, just rename the suspicious file for now, in case you are not sure.

  For example, if you find zigxrtml.sys folder had a length of zero byte, rename it:

  Rename zigxrtml.sys zigxrtml.bad

  Renaming or removing the suspicious file to get the system running is not resolved the problem.  It is the symptom of the problem.

  The problem is your system is infected by malicious software and you should always follow up with a few scans to remove infections.

  Once your system is running, followed with MBAM and SAS to be sure that the affliction has really been removed.

  Reduce the risk of malware by running some scans.

  Download, install, update and do a full scan with these free malware detection programs can solve any problems:

  Malwarebytes (MMFA): http://malwarebytes.org/
  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

  It can be uninstalled later if you wish.

  The scans by operating clean, restart, test your task manager and we can repair any other pending issues.

  Do, or do not. There is no test.

  I decided to implement the points for a new puppy instead of a pony!

• Another that holding down the power button, then by restarting, how should I manage my end 2009 27 "iMac when he crashes on the first blank white screen and won't start?

  Another holding down the power button, then by restarting, how should I handle turn on my end 2009 27 "iMac when he crashes on the first blank white screen and won't start?

  Combinations of keys start for Mac - Apple Support

• WhatsApp works do not last night... When I opened the app, it shows white screen and closed after a certain time.

  WhatsApp works do not last night... When I opened the app, it shows white screen and closed after a certain time.

  Try to do these steps, it should help:

  1 check WhatsApp update: Open App Store from your iPhone, click on updates, check if the application needs to update.

  2. restart your iPhone: hold down the sleep/wake button to it turn off and then turn it on again.

  3. close the app: multitasking opened by double pressing the Home button, slide the nonresponse apps up to close.

  4. go in the settings, press Whatsapp, touch turn off everything except mobile and notofications data.

  5. return to the home screen and open whatsapp.

  6. go in the settings, press Whatsapp and turn back.

  7. open whatsapp again. It should work now.

• I dropped my phone from a height accidentally and now its completely broken and destroyed I can't access anything and all my photos are on it and the battery decreases very quickly please how to unlock my password without touching my screen its broken

  I dropped my iPhone 4S height accidentally and now its completely broken and destroyed I can't access anything and all my photos are on it and the battery decreases very quickly please how to unlock my password without touching my screen its broken and I can't touch I have all my studies on this subject two years ago and I still need the documents please someone help Please I need my pictures and documents

  Hello

  You must make an appointment at apple store in for breach of warranty replacement.

  You pay part of the cost of using iCloud upward when you configure new iphone.

  Even apple ID.

  See you soon

  Brian

• When I try to reboot my laptop (toshiba Windows Vista) displays a black screen and now I can not it reboot. It says bootmgr missing. What should I do to restart?

  Can someone help me please! When I try to reboot my laptop (toshiba Windows Vista) displays a black screen and now I can not restart. It says systeminst9.wnm is missing. What should I do I restart yo?

  Hi Ashutosh,

   
  You did changes to the computer before the show?
   
  This error indicates that the boot sector is corrupted or missing.
   
  I suggest for the link and follow the steps in the article:
  Windows error message «Bootmgr is missing Press Ctrl + Alt + Delete to restart»
  http://support.Microsoft.com/kb/2622803
   
  Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.
   
  Hope this solves the problem. If the problem persists, you can write to us and we will be happy to help you further.

• When you try to install the trial version of Dreamweaver on my Windows desktop, I just see a white screen and nothing happens, except for the blue squares moving. I'll just wait? For how long?

  When you try to install the trial version of Dreamweaver on my Windows desktop, I just see a white screen and nothing happens, except for the blue squares moving. I'll just wait? For how long?

  It could be the browser problem because the site is up and running, could you please try another browser.

  If same thing happening there so kindly go to Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release. ProDesignTools and download the desktop here CC application.

  Note: Please follow the instructions very Important, otherwise the download does not start.

  -Pierre