BlackBerry smartphones 5 to 15 minutes behind on all emails received via Exchange using BIS.

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• BlackBerry smartphones, I can't in my sms and email messages

  It's happened several times, somehow my BlackBerry won't let me enter my e-mail or sms and shows me a message that says: Eception exception: DSSMA: State not valid (5): 10

  What should I do to stop what is happening?

  Please I need your urgent assistance.

  Thank you very much

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry Smartphones running on Mobile Internet to connect your computer to the Internet using your device

  Hello

  How can we get the subject facilities?

  If someone is using internet through the computer using the BB device.

  Thank you

  This article will help you to connect your PC to the internet using the BlackBerry as a modem attached.

  KB24629 - how to use the mobile Internet for tethering a BlackBerry smartphone to a computer using BlackBerr...

• BlackBerry Smartphones Album artwork are the same for all the songs

  I have a bb bold 9780. I recently added a folder to the top 40 uk... and I guess that each song has its own pocket... but in my case, my bb is showing a cover of a song from this record to all the songs... even when I download songs of songlover.pk every song has its own cover art, but it will show a unique work for many songs downloaded from this site... I noticed that it is caused due to the name of the folder, for example. A folder named "single" has 2-3 songs will show an illustration of common album... Please help me...

  Hey parampramit,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  We are aware of this problem, this problem is solved by using BlackBerry Device Software 7.0.  However, this version of the software is not available for the BlackBerry Bold 9780 smartphone.

  In the meantime, follow these steps and test the cover of the album:

  1. In iTunes or Windows Media Player, select this option to change the albums
  2. Enter the correct Album for each album artist
  3. Transfer the songs to your BlackBerry smartphone.

  Let me know if you have any other questions.

  See you soon.

• BlackBerry Smartphones unable to continue the session to move email yahoo to new BB

  in managing Email accounts, I can access my e-mail with my BB username and password settings, a new BB device is detected and I can choose to move my e-mail account, but I get the following error after I entered my e-mail password and select 'enable '. :

  "Sorry, impossible to continue your session.  Please log in again. »

  Please notify.

  G

  So... is this a new BlackBerry smartphone for you?

  Please try this, using your BlackBerry browser...

  Go to mobile.blackberry.com

  Scroll down to Communication and e-mail.

  Choose the appropriate email, configure the options.

  It works for you?

• BlackBerry smartphones can not log in to validate the e-mail via "e-mail setup".

  Google has just turned off sync to google calendar for blackberry. So I did a gmail account so I can use "BIS calendar wireless sync" on gmail. However whenever I go into the configuration of email on my bb, it just times out. I click the icon and get about a second or 2 ticking clock and then nothing. This happened before when I set up my email addresses (and has been fixed by using the email my carrier's bis email account configuration, Telstra in Australia). It's just a question now, like gmail, calendar synchronization requires that I have post my bb email address in order to get the calendar wireless sync. have done a lot of battery grips. Since hours today on the phone with my ISP and have flashed the phone. have downgraded to version 6, 905 and a full wipe info. This did not help. I guess the problem is with the carrier, but they tried to 'everything' for this problem, as it has (as I said) is a problem in the past. and still the same thing. I downloaded the service books and then deleted and then downloaded them once again, having re-entered on the network a lot of times, the provider has reset my account, multiplied by neumerous. I tried to go to mobile.blackberry.com and this not validate my email "on the phone" and get my calendar to work. I would upgrade the 9900 things but 2, there are a lot of people complaining about reception problems and there's os 10 just around the corner. I looked online and not found a serious answer to fix my agenda. looking for a work around or correct for my google calendar work?
  .

  OK I found it.

  I saw that some ppl posted the same thing. I don't know if it will work for everyone, but that's what I did.

  do not think that this part of the question, but I'll put it and others can comment on. After downloading the last Director of office of telstra (my carrier) because the previous soft ware has been downloaded from the website of vodafone.

  then I went to the list of applications on the Office Manager and found that there are 2 "Messaging Installer" programs, they have different versions. I have deleted 1 and nothing has changed. I deleted the 2nd, and nothing has changed. then wen I loked at applications he gave me the opportunity to reinstall only 1 of these e-mail of the installation files. I did and now I have my schedule back.

  I hope this helps others to please let me know if you want more info.

• BlackBerry smartphones can not send MMS on my phone, can receive but not send.

  I have a BB Curve on the US Cellular Network and I can receive MMS messages, but I can't send them, service books and stuff and I can't seem to understand. I had a BB with VZN curve and it worked, my roommate has this phone and our settings are the same. I'll try the technicians of BB, but who knows, can someone help me please?

  Well to all of you who wonders, I got it fixed. I called my suppliers help tech blackberry once more and they forced me to access my phone via this strange number and come to find out the store, I got fat fingers the number of departure of mms... I changed it and it works as advertised...

• Programs for blackBerry Smartphones adding takes 30 minutes!

  Hi, I have installed blackberry 9000 OS and then the Manager of funds and Add/Remove programs. I selected the files I need to keep and that I need to add. The problem is that the procedure lasts 30 minutes and I have 100 pieces to Flash with only 2 computers. Can someone tell me please how to do this quick procedure?

  Thank you

  Using Loader.exe (and not Desktop Manager) you can upgrade/flash as many devices at the same time as you have USB ports to connect to.

  Between Monday and Tuesday of this week, I put 60 devices to OS 4.5 with 2 PC.  Each PC has 2 available USB ports, so I would just start Loader.exe, get an upgrade goes, then connect the 2nd device, start another instance of loader.exe and upgrade this device.

  I learned about this process here: http://www.port3101.org/power-users/182-updating-os-multiple-devices-adding-3rd-party-app-install.ht...

• BlackBerry Smartphones ringtone incoming and its sound call all get silent automatically

  Dear BB support,

  I have new mobile Blackberry

  Details in the following way:

  BlackBerry 9900

  Smartphone (3G, WiFi)

  7.0 bundle 1465 (v7.0.0.296, platform 5.0.0.496)

  Band 3G 1,2,5,6

  Help of the kernel v3.8.7.0

  Brand version: 1.0.88305z

  The question that I get is often mobile becomes silent automatically no ringtone sounds , when I get an incoming call arrives only display, when I receive call I can't hear anything. SO every time I have to turn off mobile and remove the battery and restart the phone again, for a while everything works fine, but after a few hours, yet once shut up.

  awaiting your response

  akbar_baig wrote:

  SO every time I have to turn off mobile and remove the battery and restart the phone again

  awaiting your response

  Remove your battery while your phone is off will do nothing to help.  You must ensure that your phone is always on when you remove your battery.

  (And while you're here, please remove your e-mail address of your post.  Personal information, such as e-mail addresses, are not allowed in messages.)

  I hope that helps you.

• BlackBerry Smartphones deleted Yahoo Messenger BB 8900 but continues to receive emails

  Hello

  I am trying to remove the my BB8900 yahoo Messenger but I still get emails.

  What I've done so far, it was go in the list of applications and check if there is a line mensioning Yahoo. It wasn't, so I was already wondering how to remove it. On the internet, I found that I have to remove the service I did! (Do not remember well, but I think that there are two lines to remove.)

  Problem is that I have always received emails, send to my yahoo on my blackberry account.

  This morning entered the list of the modules and deleted the YHO BBS2 (or something like that)

  At out the battery and restarted 1 minute later... guess what still emails on my blackberry?

  This is getting crazy!

  There is probably another somwhere line that needs to be deleted... but where?

  Thank you

  Mario

  You should find e-mail setup here-

  From the home screen

  • Click the Menu key
  • Click on the configuration icon
  • Click on the email icon settings

• Problems blackBerry Smartphones icon - icon shows I've got 9 emails - there is no emails in my box of reception, or missed calls

  I have the BlackBerry 9630 smartphone v4.7.1.40

  Recently, I went out of State and had not experienced this problem before leaving the State.  I was out in the glue and often not there where there was a signal to receive messages.  I noticed that my icon said: I have messages.  I saw a few and opened and deleted if necessary, however when I went back to the main screen, it says that I still had 7 messages.  There is no unopened messages or missed calls.  I looked in all the missed messages files and that you have not found a.  Is there a way I can reset my icons?  Is this a known bug?  My SMS icon and icon facbook work perfect so far.  Please advise?

  Try the method in this article to reset the icon

  http://www.BlackBerry.com/BTSC/KB14568

  Alternatively, you can try to perform a hard reset if you have not already. With the machine on, remove the battery for 30 seconds and replace it. See if the icon will reset once the device to finish starting up.

• BlackBerry Smartphones have only the option for the corporate email account

  I have some setting wrong to my personal email on my bb torch account. It only gives me the possibility of a business account. Can someone help me please?

  Yes, we can help you: your question is asked and answered here several times a day:

  Do you have a data Plan BlackBerry enabled on your account with your carrier or mobile provider?
  You have to, to get the push RIM email functions you are looking for, as well as services of BlackBerry data such as the Web browser, Facebook for BlackBerry, BlackBerry Messenger and much more.

  Then call your carrier and you learn about to have added to your account BlackBerry data Plan.

  Good luck.

• Is blackBerry smartphones there a way to reset the code PIN/connection when you use e-mail?

  I had my Blackberry Pearl 8130 underused and everything worked great except for the e-mail. When I go in to set up my e-mail account, he tells me that there is already an account set up for this device.  Is it possible to reset the phone so that I can put in my own information and set up my email?

  Thank you!  I called my provider and they reset it for me without any problem.  I appreciate your help.

• BlackBerry Smartphones trying to transfer photos from mem device bb to the pc using the bb as a storage device but impossible... Help, please

  I read the threads on this and the link that suggested a programme of assistance of the forum. I don't have a media card yet, so the pictures are just in the device memory. I plugged my pc with the USB the bb and he returns as removable disk I have in my computer and reload so I know that it is no doubt being located by my pc. However, when I click on disc of deletion I have, it says "Please insert a disc in the drive I '.»

  I then tried to follow what another user did, using the Desktop Manager and Media Manager for my photos.

  When Roxio opens and I click on 'images', I get a split screen up and down not a left to right as some users have described.

  The upper pane, called 'my media' has nothing and the message says: "this view no results."

  The lower pane, called "my devices" shows all my pictures.

  How can I get these off my bb and on my pc? Media options card I media support, encryption, no mass storage on... all as needed, even if I do not have a Cardinal media.. just in case where it did something to help, which was not.

  I need advice please. I'll be able to get a media card in the next few weeks and then I hope that things will work better.

  Thank you
  CHYN

  Take a look at this tutorial using the Media Manager: http://demos.blackberry.com/mediamanager/na/us/gen/

  At the top left, there is a menu whereby you can select 'connection and file transfer. It should be useful in showing you how to do this.

• BlackBerry smartphones to synchronize gmail calendar on new BB C 9320 via gmail improved for blackberry connection

  I already have a gmail desk calendar, but I was not able to sync all the inflow of funds after you have configured the Gmail improved for BB. Only 3 entries on the desktop, I did yesterday registerd on the BB. How to synchronize all the entries on the BB or at least all of the future? I have already many future entries, but they were seized before I got the BB.

  If you have a way of asking for gmail instead, please let me know.

  Thank you

  Carine

  Hey carinewood,

  To synchronize with a desktop calendar using the BlackBerry Desktop Software, calendar data must be stored locally on the computer in a .pst file and be in a supported e-mail client. The BlackBerry Desktop Software will not synchronize with a web-based calendar. You can see the e-mail programs supported for synchronization in this document under System requirements > desktop e-mail programs. http://bbry.lv/PoxT4B

  You can sync a Gmail webmail wireless calendar, but shared calendars will not synchronize. The following article should provide more information and a link to the instructions to enable it. "What is the synchronization of calendar with Gmail?" http://bbry.lv/Hv63Rt

  I hope this helps.