BlackBerry smartphones 9810 see BIS - pass of the 9780

Similar Questions

• Why my blackberry used blackBerry Smartphones allow me to connect to the wifi no checkmark?

  My blackberry 8520 curve does not connect to the wifi and there is a whitedash in the area, whereas it should be a green check mark...

  I have airtel connection wi - fi and router DIgisol instead of my house...

  Hello

  Read these articles and see if they apply.

  Thank you

  Bifocals

  KB03892 Differences in browsers on the BlackBerry smartphone

  Includes a video describing the different browsers and contains the following links to correct this information, see:

  • KB11678 The BlackBerry smartphone user cannot connect to the Internet with the BlackBerry smartphone.
  • KB03710 The Internet browser icon does not appear on the BlackBerry smartphone.
  • KB12971 The BlackBerry smartphone user is unable to display a specific web page using the Internet browser.

• Phone smart BlackBerry Smartphones had a problem connecting to the server - 8520 new message

  No emails received from a few days ago. I tried to configure the wizard's original e-mail accounts and got the message appears on the header of the message. Have you tried restarting pop battery without success. Also, during another attempt to implement email message "your connection to the mobile network is turned on, but you are not in a wireless coverage area. came. Subsequent attempts gave me the message "device had a problem..." ». Checked my wireless connections and everything is nice and connected. Messenger of Blackberry etc. everything works fine. Phone worked fine until a few days - ideas please.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones Blackbold does not start after the progress bar screen. any help

  I have a problem with my blackberry bold 9700. When I reboot, the next screen that comes after the progress bar screen is my network name of phone, and nothing happens. I get a screen of "vodafone" with their logo.  nothing happens after and I am not able to access blackberry. What's wrong. any help on how to run again

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  Good luck and let us know!

• My phone blackBerry smartphones is extremely slow and eat the battery

  I have faced this problem for 3 days and went to my service provider today to inquire.

  My phone has been extremely slow, the time clock thing is for still running, and so my phone dies in 3 to 4 hours with no real use. I was told that it was because I need to update my OS but when I got home and plugged in it says that my phone is up to date and there is no upgrade available OS. I bought a spare battery to see if it was the problem and it is not. This is getting very frustrating. He even got to the point of when I lock the phone I can't unlock it during the same get the screen to turn on. the only way to start is to pull the battery out and put back.

  What is the problem with my phone?

  Hello maddy 22

  It does not matter how old is your phone recharge your device software will help you of course but do not miss the KB14320 , I suggested after reloading of your device OS. Here's how to reload a device on a Mac software:

  KB19915 How to perform a reload of the own software application smartphone BlackBerry using BlackBerry Desktop Software for mac

   

  I hope this will help.

   

   

  Prince

  ________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

   

• BlackBerry Smartphones eception exception error when entering the "Messages".

  I have a client who uses a Blackberry World Edition (8830) and when it tries to go in Messages (by clicking on the Messages icon) it gets this error message all the time: uncaught Exception: java.lang.null.pointer

  I tried 2 types of resets, alt + Cap + del and tried to remove the battery when the BB is running and the same thing, I did a hard reset, that is wiping the BB and customer has left me a message this morning that he always gets the same error message.

  My BES Console (synchronize us with Domino servers on a Lotus Notes platform), I see that he has the

  version of the 3.0.0.81 platform

  The BlackBerry version: 4.2.2.196

  His blackberry had a Bell Mobility service.

  At present, the only other thing I can think of is to download the operating system and reload it on the BB using Desktop Manager.

  Can someone help me with this please.  I appreciate all the help.

  Robert Goupil

  BES administrator

  * Update - my client turned on his blackberry with the BES this morning and sent a message that, after activation, the problem seems to be resolved.  Now, is there something different that can be done in case this happens again, we have more than 800 users of blackberry and most of them have the 8830 model.

  Hello

  Your troubleshooting actions have been directly on the money, I see.

  HRT is the host Routing Tables. It's entries sent by the carrier.

  When you highlight the entry above and you click on register now, he recorded with the wireless network. Update the details of the device on the relay of the rim and down icons specific carrier or applicants

  I think that the problem existed in an application corrupted on the smartphone users, by recording the phone, the application

  has been refreshed. It's the first time I've seen this particular exception message solved without device

  reload. (Just for reference I read messages 133150).

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

• Your device blackBerry smartphones had a problem connecting to the server

  I have a Bkackberry Curve 9300

  T-mobile phone operator

  Knology is my internet

  OS 6 is underway on the BB

  What is the problem with my phone now? Usually, I get the error "this application has encountered an error and cannot continue" I want just my email in return. For the most part, I get "your device had a problem connecting to the server.

  I hope you can help.

  Kelly J

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact TM for formal support.

  Good luck!

• BlackBerry Smartphones Hotmail w/BIS is not sync when using Windows Live Messenger

  Hello

  I've got BES both BIS working in my BlackBerry. BES has the email that I use at work. BIS has configured my Hotmail account. Both work fine, but when I tried to use Windows Live Messenger in my BlackBerry I realized that the emails of Hotmail stopped coming.

  So far, that's what I got:

  If I connect to Windows Live Messenger from my BlackBerry, from a Windows computer, or within Hotmail (inside the web browser) I no longer receive mail. Everything I do from my BlackBerry still affects my Hotmail account (mark an e-mail as read, delete or sending an e-mail using my Hotmail account).

  When I sign out of Windows Live Messenger and you receive another email, all delays and the new email come to my BlackBerry and guard mail very well until I connect to Windows Live Messenger again. I do not receive the emails delayed until I get a new once the connection from Windows Live Messenger.

  Already tried battery pull, remove and re-add the account of Hotmail in BIS and uninstall and reinstallation of Windows Live Messenger.

  Please, I know already all the love that some people have on other services of e-mail webmail (Gmail, Yahoo, etc.), which helps not at all.

  I searched the web and I have nothing, I hope someone can help me.

  Thanks in advance.

  Hi and welcome to the Forums!

  I think that maybe this KB discusses what happens:

  • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

  Good luck!

• Backup BlackBerry Smartphones get BB protect compared to the clouds

  Hello world

  I tried the manual backup yesterday by the site Web de Blackberry Protect. I successfully backed up the first time and made a few changes on my BB Curve 9300. Freed from some space by deleting messages and other data. I also want to return to the top of that State or to this specific point, I did the backup through the site Web of Protect. To my surprise (and I'm not aware) the new backup crushed my previous where in I need important messages I deleted expects that the backup will just create another set of backup rather than crush the other.

  My question is. Are there opportunities that I can restore this backup?

  After a few searches on Google and read messages. I knew that the backup is saved in the cloud that has lost the chances of recovering data backup with recovery tools that I can use.  I thought that if I can retrieve/recover deleted files and even formatted disks, technical staff of BB Protect or RIM could do the same and help me with my problem.

  Hope my message reached the Cloud for RIM or BB Protect administrator.

  Thanks in advance.

  Anthony

  Hello and welcome to the community!

  First of all... this site is not a channel for any official communication with, support, or climbing to the RIM. This site is a community of users for volunteers who are trying their best to help each other, but we have no access to any system "back-end" to act on your request. If you really need official support from RIM, you must start with your support contract required string that starts with your mobile service provider, which can degenerate case RIM free of charge to the end user if such is always appropriate.

  There is something called incident support, but it costs to just ask the original question, since you are not through the contract, you signed at the time of purchase. If you want to study, you can check it out here:

  • http://us.BlackBerry.com/support/programs/technical/incident.html

  OK... with that of the road, see:

  • KB25063 How to use BlackBerry Protect to restore data on a BlackBerry smartphone

  According to who, it should actually be different dates you can use BB Protect backups. If they are not, however, appear for one reason or another, they are not available to you through any means automatic... and you would need official support (above) of a human being to the RIM to see if it can be recovered.

  All this said, I hope that you are not solely on BB Protect for your backup needs. BB Protect only back up (I think) 8 databases, which is a small subset of all the content of all of your valuable data. FYI, here's the process that I always recommend:

  Daily - configure BB Protect to save what he can, preferring to WiFi if the network of consumer data carrier is a matter of concern.

  Weekly:

  If you're not up to BBM7, then manually save your BBM contacts to the memory of your device or Media Card

  • KB20554 How to back up and restore the BlackBerry Messenger contacts list

  Via the mass storage Mode, copy all the contents of the memory of your device and Media Card on your computer

  • KB11879 What is the mass storage mode

  Via the desktop software, perform a full backup of your BB

  • KB12487 How to back up data from smartphone BlackBerry using BlackBerry Desktop Software for Windows
  • KB03974 List of database for the blackBerry smartphone

  There is an old saying:

  • There are two types of computers of users of devices - those who have lost data and those who will be

  As insurance, the backups are reactive or an optional activity. And this process, in my humble OPINION, provides the best protection of all the valuable data that is kept on their BB. When you compare BB Protect backup actually compared this process to protect, I think you will find that the difference is very large. In addition, this process would give you 100% control to keep the previous backups.

  Good luck!

• BlackBerry smartphone App world works, but when the applications are downloaded they do not work... Help!

  Hi I have a blackberry curve.

  My balckberry app world works perfectly find allows me to download anything works very well. But BBM and facebook apps don't work or any other app that I download does not work. Please help me I need my bbm for businesses and personal uses. Thank you

  Hi and welcome to the Forums!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should talk to your provider of official support and to ensure that you are subscribed to a data plan which is sufficient to enable the services you want:

  • http://www.BlackBerryFAQ.com/index.php/What_do_I_need_a_Data_Plan_for%3F

  Good luck!

• BlackBerry Smartphones windows 7 does not recognize the device

  I was connected my 8330 for a desktop XP for a long time.  The sw of the device is v4.5.0.175.  I recently got a new Lenovo T410 laptop, running Windows 7.  I downloaded the software (version 5.0.1) DM and checked my camera SW is updated, but the laptop is still not recognize that the device is connected (via USB).  I tried all ports USB on the laptop and also followed all the steps detailed in KB13146, with no luck.  I find nothing in any of the forums that refer to Windows 7.  Can anyone help solve this problem?

  Hi and welcome to the Forums!

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails
  KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. I can attest that DTM does not indeed a BB under Win7... mine is exactly so.

  I hope that something it is useful!

  See you soon!

• Device of blackBerry Smartphones, sending text messages invisible to the unknown mobile number

  Hi, just bought a unlocked 9360, having a strange, new problem in Blackberry, so be, permissions or something, but the device sends texts to a number of mobile which is not in my repertoire, recent calls or texts. My allocation of text on O2 came down, I changed to a Giffgaff sim and who goes down also.

  I know that the phone number as Giffgaff sent me a list of numbers, the texts were out to and they are all the same one.

  Sorry to be a beginner, if it's as simple as the app permissions.

  Amanda

  Let's be clear. There are SMS messages are automatically sent from the device and you're not sending them? If this is the case, then now, follow these steps:

  Turn off the mobile network radio. Perform a full backup. Do a security wipe. When you do the wipe of security, check the box to delete applications.

  See http://www.blackberry.com/btsc/KB14058 about security wipe.

  After clearing security, do a selective restore of just your personal data. Do not restore settings or application data. But, if you can start from scratch and go do a restore, do.

  Go ahead: set a device password and lock your device when you have eyes on her. Don't lend your device. Don't let anyone use it. There is a setting in the options to require the device password in order to install an application. I recommend that you enable that. Finally, be careful what apps install.

  My best guess is that there is a malicious application on the device. Maybe it was when you bought it, maybe someone put there after you acquired it, or perhaps you have inadvertently installed. Cannot be sure. But obviously this is not something you want, at the very least, and you don't know what it is to delete.   This is my reason for the security wipe.

• BlackBerry Smartphones power conservation implemented by querying the network?

  Does anyone know if there is a way to reduce the polling of the network or turn off data service while retaining the available telephone service? I had this issue for a while because my battery goes down very quickly when I am cycling in areas of fringe, but the recent blackout was even worse.

  One or two other phones I've owned had a setting that reduces the frequency with which they would try to connect to the corporate network.  And it would be good to disable attempts to send or receive data when I know there will be a tower can be used within the range for a while. The only option I can find on my BB, however, is to enable or disable the radio. If the radio is off, so I have to manually search for the network.

  My Blackberry is a Bold 9650 served by Verizon. It runs a version of the 6.0 operating system.

  Thanks for any information!

  Hello

  BBs are designed as data-service devices, so there is really no parameters which allow control over the "polling interval". Instead, you must disable all the Services data, which will leave running telephone Services. To do so, within the management connections must be a selection for "Options Network Mobile", on which there will be a selection of 'Data Services'... change that to 'Off' will indeed stop all data services while leaving the active voice.

  Note, however, that if by "polling interval", you think about it from a perspective of email service, and then BBs really don't work that way. BBs do not use an email client on the complete device 'ActiveSync', who would interrogate the device, for the mail server based on frequency configured. Rather, BBs use BIS, hosted at the carriers/RIM, who manages the Office of voting... the traffic to the BB is only generated when BIS actually finds something on the server that needs to be pushed to the BB. So, if this (e-mail) was your thought on this point, then it is probably something else which is draining your battery (unless, of course, you get a ton of e-mails during this period).

  Good luck!

• Application of blackBerry Smartphones Email Setup cannot connect to the server.

  We lived in Dubai and moved home to Omaha NE.  We had ATT go phones for Omaha, BB makes bold to Dubai. I took the my ATT sim put in bold, and everything worked perfectly.  I did the same for Ken and his phone and SMS works, but email will not send or receive. His "BOLD" is a little newer than mine 9780.

  When I click on setup of e-mail, the application initialization displays this message, "your device had a problem connecting to the server to try again Cancel" we have ATT connections and Wi - Fi and Bluetooth connection works.  The GPS knows where we are.  I can't understand the problem.

  Hello and welcome to the community!

  I think you need to talk to AT & T. From what I can see, that it looks not to the network AT & T natively supports the 9780 for automatic recording of THS and automatic distribution of maintenance book, which are necessary in order to receive all exclusive services BB (including e-mail). In addition, you must be a subscriber to a package of data from AT & T that activates the services you want - I doubt that the plan 'go' includes BB services.

  What I think is happening is that your BB continues to receive services of BIS of the carrier of Dubai, even if your BB is flowing on the ATT network. This can happen, but only until he discovers the carrier of Dubai and it stops at their end. I suspect that for Ken carrier of Dubai has already stopped all services... from where the reason why his BB can get no exclusive BB service.

  Get a BB to work on a medium that is not natively supported the specific model number is very very tricky... you can usually get services voice-level (for example, calls, voice mail, SMS), and sometimes even generic data services (for example, web browsing), but not exclusive data BB services (BBM, email, etc..).

  Then, talk to AT & T to be sure that you can use in fact entirely of these devices on their network... you need to ask him the question very specifically-"your network natively supports it of my 9780 for automatic recording of HRT and Service delivery book?"

  Good luck and let us know!

• BlackBerry Smartphones removing BES requirements set by the previous owner

  I was recently given a 8830 by a friend whose society got her a curve.  His previous employer used BES and had password enabled in security options, which made sense because it was a mortgage bank.  I don't use BES, and do not need the password function, but it seems that I can't turn it off.

  is there a way to do a hard reset which removes all the restrictions that the previous owner had some?

  Options of-> Security-> General Settings Options-> press the Menu button-> Select wipe handheld

  Who will wipe the device, do not know if this clears the it policy as well.

  If this does not work there is another way...

  http://forums.CrackBerry.com/F3/remove-i-t-policy-BlackBerry-569/

  See you soon... R