BlackBerry smartphones Add Contact Pro app - download problem

Hi all

I have the BB 8520 curve. Last week I bought 'Add Contact Pro' on Blackberry app World. After purchase and during the download I received an error and stopped the whole process. The app didn't download. I sent mail to the developer app three times but no response.

Can someone help me on how to download again (I did purchase)?

Thank you

Atomleaf

Hello and welcome to the community!

I suggest that you clear the cache of the AppWorld application.

For legacy devices (pre-BB10):

1. open the App World

2. go to my world

3. follow one (and only one!) of these steps:

3. for the BB keyboard-oriented - hold down the ALT key and press on, in the sequence R, then S, then T

3B. for touch screen only BBs - hold the num-lock (! 123 button) so that it hangs and then press on, in the sequence 3, then 4, then)

3 c for the most recent (e, g., OS6 and 7) BB s, see this KB:

  • KB24714 How to clear the cache of BlackBerry App World

4 AppWorld must close.

5. If your BB locks after issuing clear cache, do a battery pull reboot

6. return to AppWorld/MyWorld (it can be slow, while it re - sync). .

If (4) stage arrives not as described, then the empty the cache failed.

For BB10 devices:

  • KB33818 Applications in BlackBerry World are stuck in a State facility and cannot be cancelled or removed from the download list

After the empty Cache, then to re - install the app, please see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

Good luck and let us know!

Tags: BlackBerry Smartphones

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