BlackBerry Smartphones after switch of the device to the same model, BB missing Apps (like cards and password keeper)

I had problems for a long time with my keyboard on my BB Bold 9900, so finally I was given a used to toggle Bold 9900. I have used the functionality of the switch device of BlackBerry Desktop (v7.1) software and was off and running on my 'new' "BOLD". Finally, I noticed that the cards and password keeper are missing on my new phone. I did a lot of digging through our corporate HelpDesk, phone call from mobile provider support, and if Google search (incl. various BlackBerry support forums). Nowhere is that I found a solution that worked.

A number of sources did the download card www.blackberry.com/ but that results in a message of "Opinion sorry, your device does not meet the system requirements that are needed to support BlackBerry Maps."

When I look in the Applications tab of BB Desktop Software, BlackBerry Maps is not listed (is not password keeper).

Two of my phones are running OS 7.1 Bundle 2840. Carrier SaskTel (part of the network of Bell Mobility).

Any ideas?

From what you describe, something is not right when you installed/updated / switched devices. Thus, a clean reload of the OS would be the right thing to do. The easiest way is, on a PC (you can not do on MAC):

(1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

2) uninstall all the BB OS packages from your PC,

(3) make sure you have the BB Desktop Software already installed

(4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

Good luck and let us know!

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry smartphones default switch of the camera built-in memory card media

    My blackberry 8330 has switched to the built in default memory for my photos.  I have a media card that has been there since the phone was new. About 3 times before, the phone reset and it takes me forever to find the place in the settings to set the default value to the press card.  This time, I can't find the screen to do it.   Can someone walk me through the steps to get there?  Thank you

    Hi and welcome to the doug15 forums!

    A few places to visit: Blackberry 101     tips & tricks

    Sure.  No problem.  Open the camera, options, key of BB, do scroll down to Pictues store: on Media Card, save.

    Let us know how it goes.

    Happy to welcome you!

  • Sync error of blackBerry Smartphones after upgrade to the latest Blackberry Storm

    Hey North Carolina!

    I've recently upgraded the OS on my Storm using the Desktop Manager.  Since then, I get an error of synchronization as follows:

    "Intellisync.

    ---------------------------

    Error has occurred. Error code: 0x8004fceb.

    See the documentation.

    ---------------------------

    OK ".

    and he abandoned the "schedule of treatment device.

    I downloaded the Blackberry Desktop Manager and reinstalled, but continue to make the same mistake.

    Can anyone help.  It is much appreciated

    Hi and welcome to the forums!

    You have a corrupted in the calendar folder:

    Thank you

    Bifocals

    This problem may be caused by one of the following:

    1. One or more contacts in contacts, information is missing or has invalid characters in the firstname fields, lastor company .
    2. There are attachments in the calendar app

    http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14818&sliceId=SAL_Pub...

  • BlackBerry Smartphones from switching to the network of the company for streaming?

    I want the box under Options tiked
    "switching to the enterprise network for broadcast?

    Yes, you want to tiked this box, it's under Options in browser B of B.

  • BlackBerry Smartphones Album artwork are the same for all the songs

    I have a bb bold 9780. I recently added a folder to the top 40 uk... and I guess that each song has its own pocket... but in my case, my bb is showing a cover of a song from this record to all the songs... even when I download songs of songlover.pk every song has its own cover art, but it will show a unique work for many songs downloaded from this site... I noticed that it is caused due to the name of the folder, for example. A folder named "single" has 2-3 songs will show an illustration of common album... Please help me...

    Hey parampramit,

    Welcome to the community of BlackBerry Support Forums.

    Thanks for the question.

    We are aware of this problem, this problem is solved by using BlackBerry Device Software 7.0.  However, this version of the software is not available for the BlackBerry Bold 9780 smartphone.

    In the meantime, follow these steps and test the cover of the album:

    1. In iTunes or Windows Media Player, select this option to change the albums
    2. Enter the correct Album for each album artist
    3. Transfer the songs to your BlackBerry smartphone.

    Let me know if you have any other questions.

    See you soon.

  • BlackBerry smartphone how to separate the same number of son tex

    My daughter is using my BB to the text of his father. I also have text him and instead she would not see the discussions.

    How can we have 2 separate conversations going at the same number?

    There is unfortunately no way to do it.  When you use text messaging, it combines messages from phone numbers, no name, so as long as the messages are the same phone number, there is nothing that can be done.

    If your husband has a BlackBerry, consider using BBM talk about yourself and let the texts for your daughter, or if there is a smartphone from another brand (Android or iPhone), consider using a separate messaging service as WhatsApp, PingChat.  Like this, you will have two separate ways to communicate with your husband.

  • My blackberry blackBerry smartphones wants to connect... but I don't remember setting up a username and password!

    Hello

    "I had to buy a second hand BB Bold 9700 as I broke mine and everything is fine, but when trying to set up my email he asked me ' to access your settings of e-mail or if you have changed your device please connect you. but I do not remember establishment of a login and a password! This isn't my email address he wants, he wants another connection. I can only assume I have configured a connection for more than a year but I have no idea what it is (Yes have tried what I think) and there only to have your password sent to you, but that is useless if I can't give them my paper to the name. Anyone know what I'm supposed to do? I'm puzzled! I have to either somehow know my user name and password or I need to have everything reset.

    any help will be very appreciated!

    Hiya!
    It's your BIS account ID. If you have forgotten your username and password, you can call your provider and they can reset it.

    See you soon

  • Problems of blackBerry Smartphones after update of the phone

    I have an ATT coverage. BlackBerry 9700 Version 3.2 V3.2.33 (b3.5). After I updated my phone and I ran into several problems.

    1. on my home screen, when I select "SMS and MMS, I have to select options, see folder, then the sms conversations to see my recent texts. It's annoying, because I have to do this every time I read a txt.

    2. when I select my email icon. Reading an email, and then exit, he said the email has not been read.

    If someone knows the solution to these problems, I would really appreciate it. Thank you.

    Hi and welcome to the Forums!

    I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come):

    (1) registry HRT

    • Homescreen > Options > Advanced Options > host Routing Table > (it matter little what line is current) > sign up now

    (2) Service reference books

    • KB02830 Send the directories for the BlackBerry Internet Service

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    In addition, check here:

    • Home screen > Messages > > Options > (main Message list settings) (settings of the Inbox) or > uncheck what you want to delete in your Messages

    If you uncheck the SMS box, this should create a new icon on your home screen that is dedicated only to the SMS/MMS. Look in all folders for the missing icons and check your setting 'Show all' to you make sure that it is not hidden.

    Good luck!

  • BlackBerry smartphones after update to the last App World no applications installed in 'my world' options

    After that I updated the latest App World (3.1.4), I found that there is no apps installed in the section 'my world' even these applications still in my camera (Bold 9900). It is wired that I connected to Blackberry ID through website, I can see them in my list. What is wrong with him?

    Hello and welcome to the community!

    I suggest that you clear the cache of the AppWorld application:

    1. open the App World

    2. go to my world

    3. follow one (and only one!) of these steps:

    3. for the BB keyboard-oriented - hold down the ALT key and press on, in the sequence R, then S, then T

    3B. for touch screen only BBs - hold the num-lock (! 123 button) so that it hangs and then press on, in the sequence 3, then 4, then)

    3 c for the most recent (e, g., OS6 and 7) BB s, see this KB:

    • KB24714 How to clear the cache of BlackBerry App World

    4 AppWorld must close

    5. If your BB locks after issuing clear cache, do a battery pull reboot

    6. return to AppWorld/MyWorld (it can be slow, while it re - sync).

    If (4) stage arrives not as described, then the empty the cache failed.

    I hope it'll work for you! Good luck and let us know!

  • BlackBerry smartphones after update to the 6.461 on Bold 9700 OS, mobile network = * no *.

    Hi all

    I'm new with this stuff and just upgraded my A$ T Bold 9700 OS 6 version 461 via the official release of BB using the such$ s .exe.

    The upgrade went very well with no problems but now no mobile network is found. It shows the following in the section mobile network:

    Data services = we

    Roaming = we

    Mobile network = * no *.

    Network mode = 3G & 2 G

    I've updated the operating system via Loader.exe

    I tried a battery pull, but it does not solve the issue. Before the upgrade, I deleted the vendor file.

    Help, please

    If you go to the screen of your icon manage connections, your Mobile network is checked to be on?

  • BlackBerry Smartphones Google Maps on the torch (can't we zoom like iphone!?)

    Hello

    I just bought the blackberry torch... I did with the blackberry Desktop Manager file transfer...

    then I tried google maps and it is not possible to zoom in like the iphone with your fingers!

    What a pity! with a touch of the screen!

    Is there a special version for the torch?

    concerning

    Just touch the screen of the device to a place you want to zoom in, should do.

  • BlackBerry Z30 two BBs bearing the same names of device

    I had a Z10and I replaced it with a Z30. When I made the switch I saved the Z10 and then the Z30 and transferred all my data. address book, email, pictures, etc. In the process of link Blackberry gave my new Z30 the same device as the Z10 name. This wasn't a problem until a few weeks before when I reactivated the Z10 for my wife to use. Now they both have the same device name. How can I change one of them without screwing all the parameters, etc.

    intrigued,

    Pat

    I assume that you mean the name you give the camera. And I guess that link assigns a name if you do not enter a unit. To consult me, look at settings > on > device name.

    So, if I am followed, remove or delete the link Z10, change the name of the device and add it to the link with the new name.

    In addition, if you do not, you should do a wipe of the Z10 security and implemented with BBID your wife. And be familiar with BlackBerry protect against theft, first of all, if it applies.  http://support.BlackBerry.com/kb/articleDetail?ArticleNumber=000036737

  • BlackBerry Smartphones Google sync on the blink?

    Hello

    I just deleted google sync app to my BB and took the advice of RIM here to allow syncing of my BB calendar with my google calendar - http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB24204&sliceId=2&cm...

    However, despite advice it is certainly not true that "contributions sent the BlackBerry smartphone are synchronized with the calendar based on the web in a few seconds." I saw an entry on gmail after 10 minutes and I'm still waiting for the others.

    Is there a known issue with this? I have no problem with the network at all.

    Thank you

    Luke

    If please try reebooting your phone and connect to your google calender after 5 minutes.

  • BlackBerry Smartphones after International travel, cannot cross GSM network only WiFi internet

    I live in Germany and recently went to the Netherlands. When I crossed the border, Vodafone made me cut my data services due to roaming, which I did.  When I went back in Germany and handed over running my data services, I now can't get internet access (browsing and e-mail) when I am connected to my network domestic wi - fi.  As soon as I get out of my house, I can't access e-mail or internet on GSM network.  Texting still works like the phone feature.    I hope there is a change in the fast configuration I can do, but so far, all indications are that it connects to the network vodafone.de, so I think it's a setting on the phone rather than a network problem.

    I get the error message is "the network is currently unavailable...". »

    My details:

    BB Curve 8520

    V5.0.01036

    Any help would be appreciated, thanks!

    Hi and welcome to the Forums!

    I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • KB02830 Send the directories for the BlackBerry Internet Service

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

    Good luck!

  • BlackBerry Smartphones without attachment in the transmission of emails

    When sending emails with attachments, attachments do not go through.

    No idea why?

    Hello and welcome to the community!

    Here's a knockout who deals with this error:

    • KB10509 E-mail messages with attachments sent from the BlackBerry smartphone are received without the attachment

    I hope that it contains something useful! There are also several existing threads on this site, which discuss exact error... your opinion of those who may prove useful, and a search of this website, by using the error message, error code or symptom, should reveal all the existing threads that are applicable to you.

    Good luck and let us know!

Maybe you are looking for