BlackBerry smartphones almost afraid to ask ;)

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• BlackBerry smartphones a new user asks Curve 8330

  I'm sure these are covered from somewhere, but I been searching Help for too long.

  I guess that someone here will just know and be happy to tell me:

  (1) why the screen sometimes goes dim? Is this a setting?

  (2) what does that mean my phone is "scheduled to turn off" tonight? Is this a setting?

  (3) what is a "case"? It appears in numerous menu but not in the glossary

  (4) is there a table somewhere that says what all the status symbols are on the homescreen?

  Some appear and then left and I don't know what they were for.

  (5) is that the blinking light on top of any use other than to show that I always get a signal? Which is already illustrated by th bars.

  (6) on my old phone the light was going to missed calls or missed reminders while I was away from my phone. Are there

  a way to say, or what I have to check each time I come back?

  Thank you

  Hello and welcome to the Forums of Support BlackBerry.com.

  PollyKlein wrote:
  (1) why the screen sometimes goes dim? Is this a setting?

  Yes, options > screen/keyboard > backlight. Why? To save the batteries and hold the button to a roar of low complaints about poor battery life.

  (2) what does that mean my phone is "scheduled to turn off" tonight? Is this a setting?

  Yes, Options > Auto on / off, your adjust as desired.

  (3) what is a "case"? It appears in numerous menu but not in the glossary

  The leathery pouch Holster or belt that comes with many devices, in the package. In the case for a real BlackBerry OEM Holster, there is a magnet inserted that the power 'sleep' save the battery life AND allows many more parameters in your profiles.

  (4) is there a table somewhere that says what all the status symbols are on the homescreen?

  Some appear and then left and I don't know what they were for.

  Yes, in your manual are some.

  http://NA.BlackBerry.com/eng/deliverables/1199/GSG_8330_BB_Zen.PDF

  http://NA.BlackBerry.com/eng/deliverables/1202/userguide_bb8330_cdma.PDF

  Are there special you want to ask questions on?

  (5) is that the blinking light on top of any use other than to show that I always get a signal? Which is already illustrated by th bars.

  Yes, the LED is adjustable and NOT blink at the moment (green means that you have coverage), but also to Flash in red to send or notifications you receive, if you wish.

  (6) on my old phone the light was going to missed calls or missed reminders while I was away from my phone. Are there

  a way to say, or what I have to check each time I come back?

  The red LED is adjustable for this.

  Thank you

• Calls from my Blackberry "BOLD" blackBerry Smartphones are blocked and asks me to enter my 10 digit number

  Whenever I try to call a number (LAN LINE) that has a block on unidentified callers, I get the message "the number you are calling does not accept unidentified calls... Please enter your 10-digit phone number"

  The funny thing is that this problem has just started to happen.  A week ago, it was fine.  When I call a number that is not blocked, my number happens correctly on the caller ID but shows as not identified.  Sometimes, it comes under the name international.

  Now, the funny is that if I put my SIM card in my Pearl, I can make calls without problem.

  There are two settings on the "BOLD" under General options.  One is called 'restrict my identity"in this case, I have it set to NEVER.  I also tried NETWORK DETERMINED, but none of them make a difference.  The other setting is called 'Show My Number' and this is set to YES.

  I talked to AT & T until I'm blue in the face.  They say that it is a problem with the phone and must be replaced.  I can hardly believe that.  I have a friend with the same phone and it has the same problem.

  I saw a few discussions about this before in other forums, but never didn't see a solution to this problem.

  It would be great to find a solution.  Oh and by the way.  Already tried to do a reset factory and a wipe of security on the phone.  No go.

  This problem has now been fixed.  Calls always show from abroad, but they are blocked is no longer.

• Updated to blackBerry Smartphones BB8310 4.5 - almost lost everything

  Update Blackberry 8310 to 4.5 - major problems...   Why the update do 99% of my messages, 100% of my photos, all my calendar events, delete and change my custom settings?
   
  How can I get that back?

  Hi and welcome to the Forums!

  If you've made a backup as part of the update process (providing the Office Update method... maybe not OTA Update method), you can restore this backup file. See this procedure:

  • KB10339 How to restore data from a backup file to a BlackBerry smartphone

  If you do not have the necessary backup file, then unfortunately you out of options, I'm afraid...

  Good luck!

• BlackBerry Smartphones to ask the Bluetooth password - I never put a?

  My blackberry 8830 is WE constantly ask me password to connect to a hands free device my Acura numeric or alphanumeric. The problem is that I never put a. How I can I reset the password or disable the feature?

  Thank you!

  Thanks for the reply on the default code. I determined that the problem was with the Acura and not the phone. I went and deleted all pairs of phones. I still had questions: alert prompts because it kept out me. However, I was finally able to pass through the guests, to establish an access code and restore my bluetooth connection. Not a fun of the process, but I should be good to go.

• BlackBerry Smartphones rejecting PIN asking to enter 'blackberry '.

  Hi guys... I have a problem on my new (three months) 9000 "BOLD" which is actually a repetition of a similar problem I had on a previous model. One of the children was playing with the phone when it was locked - are not uncommon! When I went to use (by entering the pin code of the telephone (10 attempts) NOT the pin of the sim card it came with the screen "unlock" as normal, then the password entry screen as usual. When I entered the normal phone (unchanged) PIN it came with password enter 7/10 - once again I guessed... youngest daughter was playing with phone... no big deal has three attmepts to enter the PIN code, or so I thought!

  Entered the PIN of HABIT to attempy 7 of 10.  But there is no asteriks to match every key stroke according to normal but the corresponding LETTERS of my pine four-digit - try 7 driveway.

  Then I do the same thing again... thinking ok I'll use the SHIFT key to get the PIN numbers.

  Get the same message "Please enter the balckberry" then enter "blackberry"... get to enter the PIN 8 of 10 cases... Use the SHIFT key to enter my PIN to 4 digits except this time I get NUMBERS not asterisks.

  Again rejected...

  Spend the next FOUR hours on the phone for call centers in the country, I heard yet trying to understand people on the other end who had no idea!

  Remove the battery e phon while WE... Wait 30 seconds... NO DIFFERENCE

  Cut and remove the battery, wait 5 minutes... NO DIFFERENCE and all along the population to support Blackberry say ' sorry we cannot do anything you need a new phone!

  You all know the end... Reset phone losing all the data (and of course not recently saved) and start again! Phone becomes perfact... BUT this surely isn't an isolated problem cannot be acceptable...

  I understand that people will play with the PIN number is what it is, but surely if you enter the correct one in 10 attempts, you should it be thin and before someone says "if one who has played with it changed the PIN... my question is how can occur without the correct PIN code first?

  Would appreciate comments. thoughts. suggestions as is the SECOND Blackberry that's is it.

  Thank you all for your contributions...

  Hello

  problem is partially make rooms terminology.

  The SIM card has a PIN

  The Blackberry screen you will be asked for a password.

  If ther screen says "password (7/10)" then it asks for the password, not the PIN.

  Once you have passed the mark at halfway (5 of 10, or 3 to 5), the unit knows you have issues and will show the letters, rather than the stars.

  Now if you still get bad so you think that your typing is not what is the password.

  Its common currency...

  Yes, I know that you said that it was not at the ANKLE, but I ASSURE you it was one of two problems:

  (1) your entered the PIN and should have enbtered the password or vice versa - again, watch the display screen)

  (2) If your password is 1234, and you entered it as false, then it is not NEVER 1234, but actually wers ' ' the letters corresponding to the numbers...

• BlackBerry smartphones becomes really slow, almost freezes when I text someone!

  Hello everyone

  I just joined. I've had my blackberry 8330 during about 5 months now and there was only a small, but very annoying problem with it.

  Whenever I text a person (which also has verizon), or receive a text of them, my blackberry takes almost 3 minutes of 'send' the message to them. The message is sent, but my screen gets stuck on the screen of response message. Eventually he goes back to the main office, but at a time where he does it, I have alreadhy has received the text of the person and the slow starts all over again!

  If that makes sense for everybody, pleaseeeeeee help me

  Thank you!!!

  I had this problem on my phone but it only occurred when I receive a message from that particular person or a response to a message from that person. What I did to solve the problem is to go into my address book, select the person, and then click SMS this person. For some reason, sending the person a message through the address book instead of replying to a previous message fixed the problem completely for me. Still mess up once a month or she is immediately resolved by this method each time. Let me know if this corrects the problem.

• BlackBerry Smartphones 9320 SMS is not received

  Recently (for the last month or almost) my curve blackberry 9320 received no texts, I do not think a lot that I use my BBM more than I text so I just thought that people were not to contact me, but then I asked someone text me, I saw that they sent and he had delivered, but my phone has never notified me of the received message I went into the folder of text messages, and nothing is found, the text I had just been sent, I can send text easily and they are delivered successfully to others but I can not just receive texts, I even texted me (Sad I know), but the phone said they had delivered but I never received them I tried battery pull, pull out my card sim for a while (30 minutes) and then to restart my phone, nothing... It's weird because I've never had this problem before.

  I contacted my service provider and this has baffled them also because they could not help and did not know what it is, has anyone here ever had this problem?

  Hey Curt7946,

  Welcome to BlackBerry Support Community Forums.

  You can either the firewall is enabled on the BlackBerry smartphone, click the Options icon > click Security > firewall > is selected text Messages?

  Thank you.

• BlackBerry Smartphones Blackberry Internet Service account

  Hello world

  Well, despite the try, this beginner could not get his BlackBerry has returned to the shop and returned to the use of his sad little nokia. I wanted to ask you one last small question before saying goodbye.

  When I first set up my Blackberry, I created a Blackberry Internet service online account. For the life of me, I don't remember exactly why I did this, but in any case, I went to the login screen Blackberry Internet Service (in an attempt to remove the account now that I have returned my phone), but it doesn't recognize my username or my password. It's not a big deal, but I'm a tidy soul and wanted to delete the account. My question is this: I erased my Blackberry before returning and have subsequently changed the passwords for my email accounts: if I still have an account somewhere BIS, Blackberry, in theory, will always have a link to my email accounts? I hope not.

  A special thanks to JSanders who helped me when I had problems.

  Now, bye

  Eve

  Hello

  You did almost everything you need to clean things up. Change your real email passwords will prevent BIS to access these accounts, even if a BIS account should always exist. To actually eliminate the BIS account, you must contact the support by which you created it... carriers manage BIS accounts for their customers. See this KB for all steps will need to be made when you transfer a used BB:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  As to why you first create an BIS account, see this FAQ:

  • http://www.BlackBerryFAQ.com/index.php/What_do_I_need_a_Data_Plan_for%3F

  The last account in the list is the BIS-level account... you have BIS to enable these services.

  Good luck!

• BlackBerry smartphones can not upgrade world BB (I think)

  A few weeks when starting AppWorld on my phone, it said I needed to upgrade my AppWorld/world software.  I went through a process of downloading, including the signing of an agreement of the user, who probably took care of him.

  But I don't, because I didn't take over the world.  Here's what I'm trying to start:

  Press App World icon in the home screen

  Message appears: "to continue using Blackberry App World, you need to upgrade your current version. ..."

  Select [update]

  A web page loads up, that resembles http://appworld.blackberry.com, except that do not load images

  And here I go, because I do not know what, if anything, I have to have from there.

  I have a Blackberry 8350, and the OS is (I guess)? 5.0.0.601.

  Help please?

  Hello and welcome to the community!

  Please try this sequence:

  (1) to remove from your BB AppWorld

  • KB10040 How to view or delete applications on a BlackBerry smartphone
  • He asks to restart the BB,

  (2) a Batt Pull reboot (power on, remove the battery, wait, insert the battery, wait), even if redundant to the one you did in step 1.

  3) install a new copy of AppWorld (on your BB)

  • http://BlackBerry.com/appworld/download
  • Yet once, if he asks to restart, do.

  (4) restart another Batt-sweater

  (5) see if it works now.

  See you soon!

• BlackBerry smartphone Curve 9360 sometimes warms us up a little bit and the battery is discharged

  Hi, my blackberry 9360 is sometimes a really weird thing. Once a week, after that I used the device to check email, check facebook or even simply by removing the door in leather and put it right back it drains the battery at a very fast pace and hotter than usual. I'm not aware immediately, but when I use the unit 3 hours later for example the battery is almost all gone and the unit is warmer than usual. Please not that it is warmer, but at a level acceptable, just as if it had been used during this period of time, not overheating. I charge the unit and check the activity monitor application and the CPU was mainly used by the... Idle CPU. The part of the device that heats is not the battery, but the device itself. It is rather annoying because I don't know when it will happen again. The only email account, I have installed is a Hotmail account and it goes as well with wifi on and outside. Someone has an idea it might be? Thank you in advace for help. Best regards, Alexander

  Hello alexandrejv

  Welcome to the Forums of the BlackBerry Support

  Are sure you you are in an area where you have a good network coverage signal strength or if falls frequently.

  While our BlackBerry devices can feel hot tell a long browsing session, play games, download countinous or all supported. If we hold the Menu for a few seconds, it will open a screen that will display all the programs running in the background, usually five will always be there (host, BBM, Message, phone, browser) you can always check if any other applications. run in the background.

  We should always try to close Applications correctly - avoid using key end to close the applications because it just minimizes the application and let it run in the background. Instead, press the Menu key, select close or Exit to exit the application. Don't let your browser open when not in use. If programs are running in the background, it will also allow overheating and also to quick battery drainage. Please take a look at those Article I don't know that it will help you overcome your problems:

  KB14320 How to maximize the battery life and available memory on the BlackBerry smartphone. 

   

   KB31531 : BlackBerry Smartphone 7 may feel warm during operation

   

  But, if you feel that this device heats up more then average, then you should visit your service provider for assistance.

• Wipe data security blackBerry Smartphones - how to restore the mail application?

  Feature: BB Torch 9800.

  Provider: t-mobile.

  I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

  I did a Wipe of security under option.  Now, my Mail app icon is gone.

  If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

  1. how to restore the Mail app?

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  Thanks for your help!

  Hello and welcome to the community!

  email_dc wrote:

  1. how to restore the Mail app?

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  email_dc wrote:

  1.

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  There are several methods (which, BTW, no I believe to be useful to your situation):

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

  email_dc wrote:

  1.

  2.

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

  Good luck and let us know!

• What developer support options are available for the development of Java for the BlackBerry Smartphone?

  What developer support options are available for the development of Java for the BlackBerry Smartphone?

  What plans are available?

  Who can I contact with to register a support plan?

  One of the evangelists 'Developer' RIM working outside South Africa, I think, so there should be someone local you can talk too.  If you message Mark Sohm (the RIM name you will see a lot on the forum - MSohm), with your e-mail address and it ask to put you in contact with the Developer Evangelist in SA, which should help.  You can tell Mark to ask me if he needs clarification.  Do not promise anything either but I hope that something will happen.

• BlackBerry Smartphones built in storage media errors, not now restart...

  During the last two weeks, I received several cases where I received

  the following error message: "built in storage not accessible due to a detected errors. You want to repair? »

  
  I said yes and he fixed the problem.  Yesterday, I sent a BBM message and the phone reset... on suddenly it reboot only gets 3/4 of the way through the startup process (stops under the 1 'r' in the Blackberry logo).

  I tried a multitude of things I've seen on many forums, including let it stand all night with the battery, try to start in safe mode (which I never could get it to do).  This morning, it does the same thing.  I found a post that suggested to reformat the internal memory, which I should have done when I had questions.

  Is it possible to get this reformatted internal memory if the phone does not start?  Any suggestions would be helpful.  I will ask a new phone of my business, but know that I won't get it until tomorrow... so I'm willing to try anything to make it work again (today).

  P.S. Yes, I'm one of those guys who will lead to 10 miles around traffic stopped, just to keep moving! ;-)

  Hi chmberry

  That's what I set my phone freeze (9860). By JSanders.

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Congratulations! Just unplug and let the process finish completely.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.

  BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
  Simply select the model of the device in the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

  *****************
  IF the above does not work or help, you need to use JL_Cmder to wipe the device and then load the operating system on the device. Follow the instructions here:

  Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
  or download BBSAK http://bbsak.org/download.php

  If JL_Cmder does not work, you can try this:
  KB10144, http://www.blackberry.com/btsc/KB10144
  and this: KB20371 http://www.blackberry.com/btsc/KB20371

  Additional information:
  http://www.BlackBerry.com/BTSC/KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

  Item number: http://www.blackberry.com/btsc/KB10144 
  KB10144 How to force detection of the smartphone BlackBerry using the Application Loader

   

  Good luck.

• BlackBerry Smartphones Enterprise activation

  Can someone tell me where to find the enterprise activation password?

  I'm trying to set up my email on my blackberr 9720

  Hello

  nikhils wrote:

  I have a situation with my BB9720 device which is quite unique. Since Friday, I am unable to find the activation link of the company which is usually found under "Advance system settings. He was there until Friday morning, but unable to find it since then.

  Reference:

  • Article ID: KB10192 No enterprise activation icon is present on the BlackBerry smartphone

  nikhils wrote:

  Just tried to call number of helpdesk of BB, but it seems that there is no support phone for troubleshooting, so asked to visit a store! Very frustrating... I hope it will get a resolution on this forum.

  For BES users, the first step in management is your BES admins... they all control and are your first stop for help. Otherwise, indeed your carrier will be your next step. Reference:

  • http://supportforums.BlackBerry.com/T5/social-lounge/how-this-site-and-formal-support-work/TD-p/2540...

  I hope that this information will be useful to you. It can be frustrating, is the support model that has always existed for BB, and all parties (BB, carriers and even end users) are required to comply.

  See you soon and good luck!