BlackBerry smartphones are at - it a soft?

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• Scroll of blackBerry Smartphones are becoming very difficult to "BOLD" (with a pad, not a scroll wheel)

  Hello

  Scrolling became very difficult in my "BOLD", but it has a pad, not a scroll wheel, so I can't follow the spoken wheel and push solution previously in these forums.

  The symptoms are that it is difficult to get the cursor to move to the left or to the right or upwards or downwards, sometimes that it moves more easily than other times, but never as easy as it was until last week. What often happens is that I end up pressingteh pad too hard trying getting the top of the page to save the movement and thus itreads as a click instead.

  I tried to clean the buffer, cleaning of my thumb or finger, battery-out-restarted "BOLD" of countless times, tried with my fingers wet and dry...

  It seems that she has changed after an update has been downloaded, but maybe it's just my perception.

  In any case, what could be the problem and what is the solution please?

  Hello qw8,

  Welcome to the forums.

  Take a look at the knowledge base article below which may help you with your trackpad problem.

  KB29640

  Trackball, keyboard or trackpad not working only not on a BlackBerry Smartphone.

  I hope this helps. Nice day.

• Hiden images retrieve blackBerry Smartphones are BOLD 9780 - please help!

  Hello!

  I hide a few photos on my BB Bold 9780, and now I can't find them.

  I found the help for this but it works for the CURVE.

  Please can someone help me get these pictures?

  Thank you!

  Hello and welcome to the community!

  This KB describes how:

  • KB18466 Hide or show pictures on the BlackBerry smartphone

  Yes, it seems tedious, but here again, the cover-up is something to an end, then if the should not be as simple.

  Good luck!

• BlackBerry smartphones are not emails

  As of this morning, I receive emails on my phone.  I have two accounts e-mail set up on my phone and no one receives e-mails.  I know I should be because I get them on my laptop.  I can send emails from an account, but I can't receive them.  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  Hello and welcome to the community!

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for official support... but...

  bwhuey wrote:

  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  It's very very interesting... I suspect the one who talked you to ATT was not (I'll be gentle) adequate training. Contractually, end users have no way to try to contact BlackBerry directly for anything (well, not for free). Rather, the carrier should worsen your BlackBerry case and provide you more information (for example, a file number)... but just to give you a phone number means (I'm sorry), the person gave you att, because this isn't how the support system. And it's actually a bit surprising... all the reports I've heard indicate ATT to get a best trained support groups for BB to anyone... but maybe they skate.

  In any case, if the above does not work, their ring upwards and insist that they solve it correctly. Emphasis first to be transferred to the personal support of BB dedicated ATT (I think they have such a group) because it is also a mandatory step before be remounted for BlackBerry (but correctly... not the way you describe).

  Good luck!

• BlackBerry Messenger Blackberry Smartphones - are encrypted messages?

  Hello

  I was wondering if the messages I send to another contact with Blackberry messenger are encrypted or not? I was looking for this online and all I could find is that the blackberry Messenger is a wrapper of BB-PIN messaging. PIN messages are supposed to is not encrypted from what I could find online - which would mean that BBM messages are not too... I'm just guessing?

  Thank you

  Yes, BlackBerry Messenger is encrypted from end to end, because it uses the PIN messaging as its transport.

  All traffic is exclusively on the RIM infrastructure and it never leaves.
  All BlackBerry devices share a common encryption key that is used for this purpose.

• BlackBerry smartphones are unwilling to send SVR ent...

  I'll put up a new phone and the option ONLY available under - Setup - Installation Wizard - configuration of e-mail... is a button that says "I want to use a professional email with BlackBerry Enterprise Server account"... The button is clicked and can not be non-clicked.

  Does anyone know how to get there so I can enter my email addresses and get this thing working properly?

  Thanks for listening.

  OK, if you can, try the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come):

  (1) dial * 228 and select option 1. Then he recompose and select option 2.

  (2) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (3) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (4) batt Pull Reboot

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should not communicate with VZW.

• BlackBerry smartphones are not able to put songs on my storm... Phone not connecting

  I installed the Desktop Manager and when I click on the section media says I need turn on mass storage. I have the memory of mass, but it is not always connect. What can I do to fix this because I really want to put more songs on my phone.

  My phone is not fully install on my computer because it says there is a problem with the drivers of Bluetooth devices, I don't know what it is for, but I guess that its important. Where can I find the drivers to install on my computer?

  Any help is appreciated.

  Hello brend82 and welcome to the community of BlackBerry Support Forums.

  Take a look at this article from the BlackBerry Technical Solution Center

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

• BlackBerry smartphones are in need of a soft talking GPS

  I'm looking for an app that will act as a car navigation system (IE, I want app talk to me) it's okay you how much the app. Any suggestions?

  A better out there far TeleNav.

  http://www.TeleNav.com/products/TN/

• Files to blackBerry Smartphones are frozen. BB TORCH

  My BB Torch 9800 is facing a mess right now. I have downloaded some themes for my phone to customize. I don't check if its compatible with my phone. And after that I installed and use the themes I downloaded, other applications, and the files cannot be opened. My files are frozen except only text messages and media. I can't open up my options to change my theme and remove the one causing the problem. I tried to reset it. Both the way soft and hard reset it but its still the same. Only to make it worse, my phone seems to be easily in low battery. I tried to remove the theme on my computer but the themes can be seen here. I also tried to remove my memory card and insert it in the other phone. But the themes are not there either. Maybe the problem is in my phone memory. How can I solve this problem if the files are frozen? Please help me...

  When you get a chance, do a battery pull.  When the red light goes on the front of the phone, hold down the back button all the time while the phone is in boot.  When initialization is complete, the phone goes into safe mode.
  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB17877

  See if you can remove the themes in safe mode.

• My BB CUrve 9320 blackBerry smartphones are not supported Blackberry Map (GPS)

  Why I can't open Map (GPS) Blackberry in my BB Curve 9320?

  kyachinumog wrote:

  Yes, I'm the India... n its Airtel India... so can I know when people India get service map BB... why the r negleted India?

  Hi kyachinumog

  No, I'm sorry but you are wrong! RIM has never neglected the India or any country in Asia, infact they do much more for us than America or Europe. Regarding the support for BlackBerry Maps questions have been raised regularly. As she opened a Forums I don't want to explain all the facts, but some of our Government policies restricting these Services in India and a few country neighbors. I hope you understand.

  Prince

  ____________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• The data of all blackBerry Smartphones are missing and the phone is formatted

  I received a notification of Blackberry Protect to enter my ID password for identification number of mi ([email protected]). I forgot the password to ID both the unswer. I chose the function to send information to my mail to reset the password. But all messages from Blackberry protect came to my male. I tried to get the mote of past 10 times and after that the phone has started to download something and turned off. After the phone on - ampty withou that all data, contacts, photos, videos etc. empty at all.

  After that a little clear message came to my male.

  Assume that all info shoul be registered on the Blackberry server. How can I get back all the data from my phone, including the existing settings (staff and my work emails were connected to my Blackberry etc - all shoul settings saved on the server).

  Thank you very much for the support!

  Viorel says:

  Accrding to youe necessary link BB Protect application is open, but I don't have it on my phone now.

  Make sure that you have made a backup using BlackBerry Protect before your deletion of the device?

  When you connect to BlackBerry Protect site click on My Data > are you able to view any backup?

• Links in email blackBerry Smartphones are disabled, how able to them?

  OK, so I got my replacement phone in the mail today and I have configured my hotmail email account. Someone sent me an email that contains what is supposed to be a link but my blackberry will not let me click on it. It is written in ordinary writing, I assusing that the links are disbled on my email settings but I have no idea how to turn them on? any ideas? Thank you

  also if anyone can help me with that too...

  When I go in my browser and click the menu button, it gives me the options to refresh, home, back, return, etc. but it will not give me the option "go to" and type in a web address. I looked and looked, but I don't know why he won't give me an option to go to any web site I want. one I had before, exact model, gave me the opportunity to enter a web address. so if you can help that would be great thank you

  Have you tried to remove the battery to reboot the device?  Also, go to Options > Advanced Options > host Routing Table.  Press the menu button and select "save now".

• BlackBerry Smartphones are my contacts etc being synchronized wireless to a web page?

  With my treo, I was able to view my email/contacts/appointments, etc. on a mobile web page from verizon.  It would automatically synchronize my latest information periodically.  The BB that does as well?  If so, how can I access this?

  Thank you.

  Hello

  your question is this:
  When you send mail from your Gmail on the web:
  (1) the recipient receives the message
  (2) you receive a copy of the message on your blackberry

  you don't want 2)

  =>, it is easy to fix, just a few clicks. Given that I don't use GMail with my blackberry, I can't remember what. But you will surely find the information you are looking for previous discussions on this topic:

  http://supportforums.BlackBerry.com/rim/search?submitted=true&type=message&sort_by=score&advanced=tr...

• Icons BB9810 my blackBerry Smartphones are not configured more to show what they show.

  Hello

  It seems that, although my 9810 has been unlocked in my pocket, some configurations have been lost:

  My SMS icon and my Office e-mail icon show my emails from gmail account.

  I get the beeps this new SMS / email Office are in my mailbox, but I can't access it through the usual icons. The only access is through fixed banner of the screen on the top--between the research and the speaker icons.

  How can I renew the bond between the icon and what to display?

  Thank you very much

  MIK

  Hi raviv001

  Welcome to the Forums of the BlackBerry Support

  Have you tried a battery pull reboot? Otherwise, do it like this while your unit is on the battery and also the SIM card then wait a min... After that insert them back. After reboot to see if your device back to normal.

• BlackBerry smartphones are not not address transfer...

  Hello! I recently got a Blackberry Curve, used to have a Palm Treo 700 p. I love the curve, finally got everything flipped however... Yes this inflamous but... the pysynchronized of telephone numbers, but the addresses do not have. They are on the Outlook on my desktop but not in the phone. Verizon told me that I have to add them manually in my phone, over 300, I don't think. I have windows xp, outlook 2003. Is it possible to transfer the addresses themselves. It's frustrating. Thank you very much. you're all wonderful especially for those like me who is NOT also advanced on computers.

  Suzanne

  Oh boy it does not take me much to make me happy! . It worked, thank you very much. Now can you tell me how to sync ITunes on my phone and I'll be exctastic!

  Suzanne