BlackBerry smartphones are unable to send/receive accounts of the same workserver

Hello

We have 30 days with this question:

all our working server accounts (@mywork.com) stop working with blackberry

After deleting/setting up bis accounts and also invite Panel the provider "n" times and reset, hard reset, battery pull, operating system reinstalled, etc., etc. several times

the socket holder in charge of said data is a problem with my hosting/email provider

the said accommodation/e-mail provider is blackberry

now my provider ask me what is the IP of blackberry that came to the e-mail server to check emails, this to revise that this ip address does not block the e-mail server

everyone knows what mean?

the carrier is Telefónica mexico

tanks in advance

Hello

If I understand your question, this KB documents which, according to me, you need:

  • KB11036 Requirements of connection and firewall for the BlackBerry Internet Service

Good luck!

Tags: BlackBerry Smartphones

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