BlackBerry Smartphones BB Desktop recognizes phone but cannot connect.

I have 2 BB Curve 8520's, who has "App error 523" coming up on the screen.

I downloaded the most current BB Desktop software if I could fix it.

My problem is that even if the phone is recognized, it does not connect...

At the bottom right it says it connects, but never does.

My other BB 8520 is easily connected & I can access all the options in the menu drop-down menu...

He also tells me what version of software I have.

I've never seen this phone work... I thought this would be an easy fix...

Can anyone help?

See you soon

This error troubleshooting

If you encounter this error, the first thing you should do is to perform a hard reset on your BlackBerry smartphone. What happens after the reset, one of the following options will be applied.

http://helpblog.BlackBerry.com/2012/02/error-523-JVM-BlackBerry/

Tags: BlackBerry Smartphones

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