BlackBerry Smartphones BB Messenger signing error

When signing to BB Messenger, this message appears: "enter the username associated with this smartphone.

I went on the web and had no problem with signature on the account from there, but using the same email address and password won't let me account on my Torch 9800, even after restarting it.

Any suggestions?

Hello and welcome to the community!

For some reason, the BBID associated with the device is not the one you want to use. To change the BBID associated, you must WIPE the device and then attach to your desired BBID. Of course, a WIPE will be completely destructive to your configuration and existing data, so you should first back up... you can find instructions at the link in my sig auto on this post.

Good luck!

Tags: BlackBerry Smartphones

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