BlackBerry Smartphones BB10 Dev Alpha 10.0.9 can not connect to the Desktop on Mac software

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• BlackBerry Smartphones installed BBDM 5.0 and it does not connect to the device

  I upgraded from 4.6 to 5.0 BBDM and since the BBDM does not recognize my Curve 8330.  Follow the instructions in troubleshooting and they do not seem to work. Do a soft reset and it has not fixed either.  Get always "none" in the PIN field on the bottom right of the homepage BBDM. Any other suggestions?  . . . I've updated because the Roxio Media Manager was not working in 4.6, nor was I able to sync contacts or calendar with Lotus Notes 8, in order to reverse does not seem to be a good option.

  Hello and welcome to the Forums of Support BlackBerry.com.

  Try to disconnect the BlackBerry to the PC, turn off the PC and allow it to restart.

  Meanwhile, with the BlackBerry device powered on, remove the battery for a few seconds and then reinsert the battery to restart.

  Make sure your USB cable is talk to a usb port of the PC, not a USB hub or REAR port PC before.

  Try again to establish the connection.

• BlackBerry smartphones can not CONNECT to THE SERVER

  Hello need help. My Blackberry Curve 8520 (OS 5.0.0.1036) does not connect to the server. It shows my network (Vodafone) and gets a strong signal; makes and receives calls; connect wifi; but it is also completely static. After the first Setup email screen I get: your device has a connection to the server problm.  (I think it means the Blackberry server?)  So I can not connect any email.  Very well in my other near-identical Curve 8520 Sim Card work.  How can I do please?  Y at - it a reset or software update is complete I can undertake? Thank you, Michael

  I can help you with the it policy... lack of procedure for access to the BES server, this (and only this) cleanse a BB to an it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  If you do a backup/restore, don't do this basically... rather, backup/restore only the databases specific you need (for example, calendar, contacts, messages, etc.) and more precisely to avoid data bases having something to with COMPUTER policy, business, etc.. If you restore those, the it policy will be conscientiously restored to the device, and you will be right where you are now.

  As for a BES Server trying to reach out... There is nothing that I can offer you. Your best bet is to talk to your provider and make sure you have no BES-level service enabled on your account of them. Who should (note 'should'... is there no guarantees) prevent a BES server to reach out and the reactivation of your device.

  Good luck!

• BlackBerry smartphones can not connect, reset the password for the update!

  forgotten my password.  When I go to the login page, I get my e-mail address, click on 'forgot password' and it comes up with a new page where I get my new email address, and there is a picture of 6 letters/numbers that I'm typing in order to reset my password.  I type in exactly as stated, click on 'submit' and it comes up saying "image does not correspond to" or something like that.    I entered it exactly as shown.  No matter how many times I do it, he only says 'no match' - so, I can not connect, or if I can reset my password.  To make things worse, there is no method communicating with blackberry, or anyone who is competent in order to obtain assistance.

  Seems I am dead in the water and locked forever.  It seems that many others have the same problem with no path for resolubion.

  gandcsundvik wrote:

  To make things worse, there is no method communicating with blackberry, or anyone who is competent in order to obtain assistance.

  You must call Sprint, they are your software first line and the device's hard support channel. If they cannot solve the problem, you must ask them escalate the problem to a support technique level RIM. They will, and if they do not offer to do so, you must request this firmly.

• BB10 dev alpha - stuck in Configuration - does not load the license agreement (r2320)

  I successfully upgraded Dev Alpha A 10.0.09.2320 with automatic charger.

  Device, rebooted, installed new drivers, etc etc, all the other things worked well, BUT

  The device is unable to complete the installation, because it gets stuck on the license agreement page.

  I am connected to wifi. The wifi works. It's worked before. It won't let me even to select a country, it shows an error that the network does not, repels me a page, and I have to disconnect / reconnect to wifi before it allows me to 'sweep left to continue' again.

  Any suggestions?

  I managed to make it work by (sigh) with the help of roaming data connection (after restart). Now it is stuck on the screen of a software update. He has rightly "Software Update" and nothing else on the screen. The Act of working is the Emergency call.

  Update: after another reboot, after you turn off roaming data once again, it gave me an option to start or turn off the phone, but it says something about "blackberry infrastructure? Does this mean that it will work only with BlackBerry Internet Service in the future?

  Edit: so bad, yet another restart that he lets me actually left-scan-ignore the update of the screen without anything do. Sorry for the false alarm, I'll leave it here for anyone to find.

• BlackBerry smartphones can not connect to the e-mail server

  Hi guys,.

  The first time at the forum hope it will be useful.

  I got a Blackberry by a friend (who was already on an Orange Mobile contract) and I swapped my Orange SIM in the Blackberry. Note: I don't have existing e-mail accounts set up on my previous phone.

  The phone works very well (calls, WiFi + 3G navigation) but I have been unable to set up my email. When I try to do this by using the Setup Wizard (and click e-mail SETTINGS), I get the following error message:

  -     " ? Your camera has a problem connecting to the server. Try AGAIN or CANCEL.

  .. .so is probably a matter of settings. However, when I picked up the phone at the local Orange store, they were unable to help me.

  Any ideas?

  gyp

  gyp, greetings and welcome to the Support Forums of community BlackBerry.com.

  Your SIM card account includes THE BlackBerry data plan? You who will have to setup email and many others still the BlackBerry data functions.

• BlackBerry smartphones, upgrade one 8700 4.1... a problem with the Desktop Manager?

  I bought this phone as a gift (it has been used only for 3 days so it shouldn't me hardware failures) and am always adapt to it.

  The OS is v4.1.0.351, and I expect to give it a bit more use by updating the operating system. Unfortunately, whenever I try to update using a downloaded package and the Desktop Manager (or the line "update" that crosses the D.M., he tells me that my OS is most recent possible. I tried to update a number of times but without success. D.M. is not necessary for updates and does not give me an opportunity to use a downloaded package.

  My carrier is T-Mobile, but I am paid in advance (with a BlackBerry, I'm the 8th grader more cool on the block... too bad I'm 22) and the phone is unlocked to all carriers.

  Thank you very much!

  Hi and welcome to the Forums!

  You use this page to get the updated package?

  • http://www.t-mobile.com/bbupgrade/

  And also according to their complete instructions? If the lot you DL/install on your PC is identical to what is already installed on the BB, which would explain the results you get.

  I suspect that you do not use the package totally correctly is enhanced by the present:

  Psyluna wrote:

  D.M. is not necessary for updates and does not give me an opportunity to use a downloaded package.

  DTM does not such an offer... what you do is to install the package on your PC at the top of the DTM. Then, when you launch DTM, he will offer the update for your OS, but it does not technically she receives DL packaging or not I think. Can be semantic... but just to be clear.

  Finally:

  Psyluna wrote:

  My carrier is T-Mobile, but I am paid in advance (with a BlackBerry, I'm the 8th grader more cool on the block... too bad I'm 22) and the phone is unlocked to all carriers.

  Your specific model of BB is still supported by TM? If not, then they won't be offers a package to update (and all you DL would be on their part is not valid in any case - the package must match exactly to your BB model number... no deviation at all). What you have to do is to pick up the package you want from another carrier and then use these instructions to install:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Good luck and let us know!

• Updated blackBerry Smartphones to 5.0.0.900 and can not synchronize Organizer data now

  I have a Curve 8520 I updated my device / desktop softwear at 5.0.0.900 and can not synchronize Organizer data any longer.

  When I go to the Organizer, I can not select the checkboxes for the address book, calendar, tasks, Memo.

  When I press on the settings of a window opens which is called BlackBerry data synchronization and he said to determine the name of configuration root for the main system...

  On top of that then pops up another window called Intellisync

  and he said: X unknown error reported. My only choice is OK.

  I tried using the former Office Director to synchronize my organizing data which worked fine and synced my microsoft outlook email, calendar and contacts from my phone very well. Now, it will not synchronize the two. It also gives me an unknown error.

  Please advice, I have to get my data from Organizer synchronized again.

  Thank you

  J9

  Hi and welcome to the Forums!

  Have you installed on your PC, the new device OS package? And, if so, did you also remove any prior OS package PC?

  Otherwise, a clean startover might be in order:

  I suggest the following steps (reboot insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, under Vista/Win7, use the option "Run As Administrator" for everything.

  In addition, it was also reported that when your user profile on windows (type "echo %UserProfile%" in command prompt) contains spaces, then the installer will not work. To resolve this issue, log off from your Windows account and sign in using the local administrator account (or any other name of account without spaces) and install office (for all users).

  (1) remove the package to update your device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some noted that there are several registry keys to remove talk in this KB... don't forget to get your all associated with RIM registry database
  • Others have reported the use of a registry cleaning tool to be also useful
  • Still others have reported the use of your original PIM (Outlook, NOTES, etc.) Installation CD, run the "repair" to be helpful in some situations process

  (3) get a new RIM DTM software download:

  • https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
  • Choose the version which is more recent and (if any) compatible with your PIM (if you are synchronizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install DTM on your PC

  Installation of 6) (also on your PC), device OS package

  (7) start the configuration Organizer:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager

  If all goes well, who's going to make things again.

  Good luck and let us know!

• BlackBerry smartphones can not connect to the Mobile network

  Hi there, I really hope that someone can help me with this frustrating problem. I have a Verizon Blackberry Curve 8530 I bought on eBay. I have not had any problems to get the phone activated and it worked like a champ. A few days earlier, the battery got very low and my connections disabled. I charged the phone and now it won't let me connect to the mobile network! When I select the option it tries to connect and a red 'X' appears and it does not connect. However, it WILL connect to WiFi. WTF.

  Hello!

  I suggest the following:

  (1) dial * 228 and select Option 1. To make again, and select Option 2.

  (2) registry HRT

  • Homescreen > Options > Advanced Options > host Routing Table > (it matter little what line is current) > sign up now

  (3) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (4) batt Pull Reboot

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you must contact VZW for assistance.

• Pictures of blackBerry Smartphones showing on BB but cache when it is connected to the pc

  Hi please can anyone help because this problem is driving me crazy!  I have a Blackberry Curve 8520 and inserted memory card.  All I want to do is upload my pictures from the phone to my PC: I downloaded the latest media sync software and when I connect the BB, 16 photos only upward - there is more than that - and these are the old photos that have already been "deleted."  The pictures which I am posting on the phone are nowhere to be seen!  GGGRRRRRRR...  I looked at the properties of the photos that I can't download and they are listed as/DeviceMemory/home/user/pictures/IMG00173--I tried to activate the USB in the menu memory and I just get these 16 old photos.  I looked at the device on my computer and I see these 16Photos blasted in the 'images' folder in the folder of blackberry, but when I open the 'camera' album is empty!  How is that possible?  I think there may be a ghost in the machine, and I will be find out soon as the * beep * thing will be projected against the wall and stamped on repeatedly.  Help, please...

  On your device, go and move all these photos to the media card.  Plug in the device, then drag them from the media card reader with the workstation.

• BlackBerry Smartphones stuck in emergency call only and can not enter my password safe alpha that will only allow numbers

  After a software (12 hours) update my Blackberry Curve 9320 is stuck in mode 'emergency calls only '.  I have an alpha security password, so it allows me to enter it will allow of only to try to fix or reconnect to the network - numbers from the keyboard.

  Tried to remove and reinsert the battery - no joy.

  How do I either get my password entered or exit emergency calls only?

  Hello

  Resolved to myself.  Already had a digital security password so I tried to put that in.  It was accepted & seemed to allow the network to reconnect that meant while I was off emergency calls only mode & could enter my password safe alpha & enter my phone.

  Rather strange but suggested that my SIM card can hold my old password that I used with my last phone.

  Unusual scenario but the hope that it might help others.

• BlackBerry smartphones can not connect to the Blackberry desktop

  I recently started having problems connecting to Blackberry Desktop. When I plug in the device, BBDM software recognizes and starts to connect, but then the green circle just keeps turning around and never ends. I tried to reinstall and still have the same problem, but now he cannot even set up the "new" device My computer is Windows XP with all updates. Nothing has changed on the computer with the exception of Windows updates.

  Thanks for any help.

  Please try to use a different data cable.

• BlackBerry smartphones can not connect 8230 to Desktop Manager

  Last week I can't get my 8230 curve to connect with my Desktop Manager on my XP or Vista machine.

  It was working fine all this while but it suddenly did not connect this last week. Would it be a software update or something from Microsoft? I use v4.2.2.14 on the xp and the v3.5 on vista. It can connect to the PC and I can browse my press card, etc. It will not work with the Desktop Manager only.

  And my curve continues to Flash 'connection to the office.

  If anyone can help me, I'll be very grateful.

  Thank you.

  Your memory is low and may cause disconnection.

  Cold boot your PC and launch the dm,

  at the same time, pull the battery with the unit

  Leave it for a minute, then replace, give him 5 minutes to restart.

  The numbers to the right and try to connect.

  Thank you

• BlackBerry smartphones can not connect to the network

  'combining BBM with your ID to b' I keep having this message as I had on the phone two days a go, I'm using my old Sim Card. What I can do to start using app world and BBM.

  sarahlaura wrote:

  Its says not connected, I guess I have to call the wind to set up.

  Thank you

  Hi sarahlaura

  You are welcome, so please call your carrier wind and let them activate BIS on your account if you don't have that.

• BlackBerry smartphones can not connect to the Blackberry server

  I can't send or receive messages BBM or connect to the internet. Status of the service, I said "m not connected to the Internet Service or Enterprise Server. I am connected to my mobile provider and I seem to be the only one having this problem with my friends.

  I understand the problem. The problem came from a problem/mistake with my mobile operator and change/upgrade plan. If the problem is not related to the BB server.