BlackBerry Smartphones BB9800 Auto delete of the electronic mail box

My camera is now delete e-mail in my Inbox soon as I read them, that is to say less than one hour or less.  Have I changed inadvertently a few settings to cause this?   The e-mail is still visible on my desktop but deleted from your handheld.  Any help is appreciated.

Thank you

johnfss wrote:

My camera is now delete e-mail in my Inbox soon as I read them, that is to say less than one hour or less.  Have I changed inadvertently a few settings to cause this?   The e-mail is still visible on my desktop but deleted from your handheld.  Any help is appreciated.

Hello Johnfss

Welcome to the Forums of the BlackBerry Support

In the settings of your device please check first if option keep Message has the Maximum value or forever. For help, see this Knowledge Base article:

KB13093   : How to use message keep on the BlackBerry Smartphone options 

If it is already set to Maximum, then most likely your device suffers from some memory. If our device suffer little memory so it will remove our message.

KB14213   : The call logs, SMS text messages and emails are deleted from the BlackBerry smartphone 

So, start by checking these things.

Tags: BlackBerry Smartphones

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