BlackBerry Smartphones BBM &; Blackberry internet service
Ive had my curve of blackberry for about 2 months now, and yesterday and now my BBM and Internet left for no reason at all.
IM on contract with virgin and have BBM & unlimited Internet.
How can I fix it?
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Tags: BlackBerry Smartphones
Well, despite the try, this beginner could not get his BlackBerry has returned to the shop and returned to the use of his sad little nokia. I wanted to ask you one last small question before saying goodbye.
When I first set up my Blackberry, I created a Blackberry Internet service online account. For the life of me, I don't remember exactly why I did this, but in any case, I went to the login screen Blackberry Internet Service (in an attempt to remove the account now that I have returned my phone), but it doesn't recognize my username or my password. It's not a big deal, but I'm a tidy soul and wanted to delete the account. My question is this: I erased my Blackberry before returning and have subsequently changed the passwords for my email accounts: if I still have an account somewhere BIS, Blackberry, in theory, will always have a link to my email accounts? I hope not.
A special thanks to JSanders who helped me when I had problems.
You did almost everything you need to clean things up. Change your real email passwords will prevent BIS to access these accounts, even if a BIS account should always exist. To actually eliminate the BIS account, you must contact the support by which you created it... carriers manage BIS accounts for their customers. See this KB for all steps will need to be made when you transfer a used BB:
- KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone
As to why you first create an BIS account, see this FAQ:
The last account in the list is the BIS-level account... you have BIS to enable these services.
My email has been hacked so I put a new password and added security. It's all good. But the e-mail messages are not delivered to my blackberry until I have validate the new password on BlackBerry Internet Service. I can't access the Internet Service of BlackBerry - on my device, under settings, email accounts, Internet e-mail, he asked my user name and password. I can't find that neither can I find a way to create one - I tried searching the BlackBerry site and my site provider of wireless (AT & T), but in vain. Help!
I am currently a user of the Blackberry Curve 8520 and my carrier is FONIC Germany. After trying a few applications, such as the blackberry Messenger or blackberry app World and my email accounts, I discovered that none of them have worked, although the internet explore normal worked as usual.
After doing some research, I spotted the problem:
BlackBerry Internet Service: not connected
BlackBerry Enterprise Server: not connected
After calling my provider, they told me that they are unable to connect to the Blackberry Internet Service... They had really no idea what I was talking!
Is there anyway that I can connect my Blackberry to the service without the intercession of my career?
Thanks in advance!
The service is provided by your operator, then Yes, the only way to activate your blackberry completely is to change carriers.
As the subject read, I am not connected to the BlackBerry Internet service.
As suggests some posts earlier on the forum, I have checked whether data services is 'on '. It has been.
I also ran a diagnostic test and the report reads the following:
Radio access: EDGE
BlackBerry registration: No.
Connected to BlackBerry: give up.
PIN - BlackBerry PIN: give up.
What should I do next? I used my BlackBerry for about 18 months now and this is the first time that I had problems connecting to the internet service. I subscribed to the monthly plan for blackberry services.
Any help would be appreciated
Thanks a bunch!
Since yesterday evening March 27 around server Blackberry crash India it is confirmed by service providers such as vodafone, airtel, Auntie docomo mobile its normally as of today, 11:30 to verify again restart your phone.
I created my account e-mail directly from the device itself, without ever registering an account with my service provider's Blackberry Internet Service. Now I want to apply a filter (to resolve the issue in duplicate of Gmail), and it seems that I have to do it online, rather than the device itself. If now, I hit 'create new account' more at blackberry.orange.co.uk and go through the registration process, which is likely to prevent the proper functioning of my existing installation? I have to start over? Thank you.
Not hard, read this:
The week last Blackberry internet service sent me the following message is displayed:
Action required: update password!
Update the password for [email protected] in the Blackberry Internet Service! The e-mail messages are not delivered to your BlackBerry. To resume receiving messages email to this email address, update the password in the Blackberry Internet Service.
The thing is that my password for this e-mail account has not changed, so I was confused as to why am I being asked to update. I tried anyway. I was unable to. So I contacted my ISP technical support. They suggested I remove entirely the BIS account and then add again. I deleted the account and now I am unable to add. When I try to add I get the following message:
1. an error occurred during validation of the email account. Please check your information and try again.
All the info, as I entered are correct. Why is - BIS is no longer recognizing my email?
It seems that there is no resolution to my problem, but there are ways around it. Thank you!
I recently spent to use the Blackberry Internet Service for Blackberry Redirector to my work email. We use Exchange Server with Outlook 2003. After a few days, I realized that redirector does not handle attachments. So I, once more, uninstalled Blackberry Desktop and re-installed to use Blackberry Internet Service (BIS) my email. BIS is working very well and I received my emails with their attachments. BUT I keep getting these emails generated by the server who say:
This message is used to carry data between your BlackBerry handheld and a home server. Please do not delete, move, or reply to this message - it will be processed by the server.
gIE6AAAwMjI0NTVCNUQrRysxACD6 + Kkgt0z1xhsdhPhpvAoAGUcQXBQdKVsUfxDnSE3iixgr
IwfJZqwLzoFLbnXtvqlvpiy3QZZb85x + ZhCgdGvHLyNCr5gQcfXI6pOFtgn8fkfdnzXgv9Vi
And I get 200 to 300 of these emails a day. I can't get him to stop and that they are not removed from the computer as if they were when I was running redirector.
If anyone can help. I'm desperate!
Position of Tanzim will fix this problem for you
I'm on Orange and I am trying to remove the signature when I send the email to my gmail account.
An earlier thread was really useful-
I'm going crazy trying to figure out how to change the signature on my blackberry curve 8300. I'm with Orange Business. On my camera, it displays the option, but cannot be changed. On my bill online orange it does not mention - in fact it is impossible to get information from blackberry. Could someone help me? I keep seeing references to the 'BIS' - which I suppose means Blackberry internet service - but this does not seem to help me? This is a website / option on the phone / or what? DRM for any help...
Hi and welcome to the forums!
You're BIS correct is the Blackberry Internet service.
If you go through the icon to setup e-mail on your phone, you will actually the site of the BIS.
If you can not change your signature through the device, you can connect to a PC Web site.
Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you
The Orange UK BIS site
The BIS of the procedures via the PC site
But when I go on the site of Orange UK BIS I can't set up a new account as it says there is a already for my phone, and when I clicked on the link "forgotten password" and I sent myself a message that 'username and password do not exist. Please use your device to access Blackberry Internet Service. "When I use Setup email on the phone, I can see the signature but not change.
Y at - it a help for me, or am I stuck with this signature?
Thanks in advance.
the fastest is to call Orange UK and they will tell you how to connect to your BIS account for editing.
Hello. Thank you in advance for the answer to my question. I am trying to create a mail filter so that the messages do not contact delivered to my BB and instead just go directly to my regular email account. I understand that you can do this function of the BIS, however when I tried to create an account, I received a message that says "Please use your device to access the BIS." I did everything as the message told me, but I don't have the same menu options of my BB that I had to do since internet. The page showed only a list of emails and a choice of 'Edit' and 'delete' for each of them. There was no "Filter" button for me to click. I remember some time ago I could access this page and was able to remove the signing of BB (i.e.. "This message is sent to a BB"), so I know that it was possible to access this page. I don't know why I am not able to access now.
If someone out there has Verizon and knows how to access the BIS, please let me know how. Or if you know how to create an e-mail filtering function, please let me know.
To connect to your account BIS from a PC/browser (not the BB browser), go to this address:
Enter your BIS credentials and you will be in your BIS account screen. From there, use this KB to create the filter you want:
- KB04558 Add a filter to a BlackBerry Internet Service account
Good luck and let us know!
Got my first BB is the 9700 and I believe that my company doesn't have not BES, I must connect on my BIS via a computer to set up my work email (Microsoft Exchange Server). After having read about it and try, I get an error message on the Web site of my provider which basically means that I need to change the connection mode for a BlackBerry Internet Service account. I checked the site Web of Blackberry and the instructions do not work for my 9700. Can someone help me please?
Thank you very much
the link provided should have addressed your question, if you "can't get there from here" - I would suggest that you contact your carrier because they need to move your account password enabled allowing connect you via a non - BB browser to set up your BIS email setting...
I can't on the page of the internet service blackberry, when I type my password, the system tells me it's wrong and when I ask back the password, it tells me that it was sent to my Blackberry but I have a new camera and I do not have the password in it! How can I fix these problems?
Thanks in advance
Ahhh... OK... so check this "sticky" post for useful information about your situation BBID:
I hope that this information will be useful to you.
See you soon and good luck!
I'll try to find distribution on my Curve 9360, is there one while I have internet free and BIS, so I did not have to pay fees of £5? (UNITED KINGDOM)
No, sorry, BlackBerry data services cost.
If he was free in a place and we all could get it for free, we would.
I got a message saying I need to update the password to any of my emails via the Blackberry Internet Serviceaddress.
Maybe it's stupid, but I can't find the journal to the screen on the BB site...
Can someone give me the link? Sorry I'm new on this.
The BIS website is your carrier web page, sign in to your account and update the password, this procedure is only for hotmail accounts.
If you have mail setup icon on your device you can do from there.
I bought the curve 8310 unlocked phone, first week I am able to use internet services, but the 2nd week internet services are blocked, I contacted the service provide they said "this phone suspended by RIM" and has blocked my PIN code but they said IMEI number and PIN codes are valid. The salesman says this valid phone which is unlocked. My phone numbers IMEI and PIN code are
Please let us know the problem and the possible solution.
EDIT: Remove personal information
Hello and welcome to the Forums!
FYI - these forums are a chain of support to users, not a conduct of user-to-RIM. Frontline for BB is, contractually, not provided by RIM. Companies and authorized resellers are responsible for the front line of official support to end users. It is possible to bypass your carrier and request direct assistance from the RIM, but this generates costs, since you are without your support contract with your carrier. The "Support & Services" tab to the top of the forum pages provide information on this subject. But, if you go through your carrier for support, they can degenerate into RIM without cost to you if they choose to.
So, with all this, your line must stay with your carrier, so that they can worsen your case for you and find the answers you want without incurring costs to do. Don't forget to worsen after their initial support and up to their people to support BB... they generally have the best information that people from the front line.
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