BlackBerry Smartphones Blackberry 9360 Curve do not receive e-mail complete

My blackberry 9360 curve has begun to show insufficiently emails last week.  When I opened them, it shows only the first 8-10 lines of the email and the rest of the email is just the gray/white checkerboard.  The problem occurs regardless of whether if I get emails when connected wireless or 3 g.

Please can someone help?

Thank you

Hi GraceAlexander

Welcome to the Forums of the BlackBerry Support

Please try this > on your Homscreen to open your browser > press the Menu key > Options > scroll down to clear browsing data (mark all fields) and then click clean now.

Once it's done perform a reboot of traction battery like that, even if your device is power on remove the battery, wait for a min. then reinsert back. After restarting, please check if you are able to check your email.

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