BlackBerry Smartphones BlackBerry contacting Support for help

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• Accidentally, I bought the Mac in December and contacted support which helped me to get the right version installed, but now the PC version is not in my account downloads and I need to add it to a new computer. I don't know how to get help with this.

  Accidentally, I bought the Mac in December and contacted support which helped me to get the right version installed, but now the PC version is not in my account downloads and I need to add it to a new computer. I don't know how to get help with this. I don't remember how I got the PC version, I think I have access to my computer remotely and she sent, but I can't find any record of it.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• The product I bought doesn't work! I need help and I was stuck in your 'contact us loop' for the last few days and I'm frustrated. How can I contact you for help!

  The product I bought doesn't work! I need help and I was stuck in your 'contact us loop' for the last few days and I'm frustrated. How can I contact you for help!

  Probably the best place to start is the right forum for your product. This is the forum for Distiller Server, a product used by corporations long dead, and probably not what you have. If you can't find the right forum, please let us know the FULL name of what you paid for (Please check your invoice, as Adobe have a lot of similar products), and we may be able to direct you. Good luck!

• Apple support has been unable to solve my problem with iTunes not responding do not. He started all of a sudden. A few weeks after I've upgraded to Windows 10. Reinstalles/uninstalled iTunes and nothing. Now, I can't even Apple support for help.

  All the sudden, iTunes has stopped responding. I click top and nothing. I spent over an hour with a Senior Engineer at Apple's Support, which does not give me a ticket number so now Apple can't even find the person I talked to. This person had to remember and it's been 2 weeks. I called Apple back Support and since they can't find a ticket number they told me that I have to wait until this person reminds me. This engineer had me remove and reinstall iTunes with all the other components that go with it, I run it as administrator, pretty much did all the troubleshooting I had done on my own. I have now to sit and wait, hoping that this senior engineer at Apple called me back. It's poor and poor support for iTunes. If anyone has any advice, please share.

  Thank you

  These can be things that you've already tried. Despite this, it might be interesting to try again. As another poster has said recently, though for another problem, "20th try was the charm.

  For general advice, see troubleshooting problems with iTunes for Windows updates.

  The steps described in the second case are a guide to remove everything related to iTunes and then rebuild what is often a good starting point, unless the symptoms indicate a more specific approach.

  Review the other boxes and other support documents list to the bottom of the page, in case one of them applies.

  More information area has direct links with the current and recent buildings if you have problems to download, must revert to an older version or want to try the version of iTunes for Windows (64-bit-for old video cards) as a workaround for problems with installation or operation, or compatibility with QuickTime software or a third party.

  Backups of your library and device should be affected by these measures but there are links to backup and recovery advice there.

  TT2

• Exceeded the activations and is unable to contact support, please help!

  I have exceeded the activations due to an old PC is not turning off, tried to contact support but does not!

  Gretel,

  After recording on Adobe.com, try to contact support here:

  Serial number and activation support

  Guinot

• BlackBerry Smartphones IMAP - No support? Help, please.

  Yesterday, I became an AT & T customer and bought a "BOLD".

  I really love the phone, but unfortunately, I have a major problem with it.  I can't IMAP works correctly.  I have two IMAP accounts; one is Gmail, the other is a private account with my host.

  I configured both correctly (such as IMAP, pop3 no).  I followed the instructions on the Google site with care.  I searched the web and these forums and found hundreds of messages describing this problem, but not a SINGLE response.

  The problem is, to reiterate: IMAP is down.  When I receive an email on an IMAP account, it is pushed to my BB.  That's great.  If I read or delete it on my BB, it is adjusted correctly on the server.  However, if I read or delete this email on the server (via webmail or any other application functional IMAP), it remains unchanged on the BB.  Yes, I checked all the settings of 'reconciliation '.  'Removal of reconciliation', and al.  This box is absolutely worthless...  I thought at the beginning, maybe it was just questionable Gmail IMAP implementation, but my host IMAP server works the same way, so it's too.

  I installed the Google Gmail app, and even if it is very nice, there is some delay extreme in the update of the mailbox (like + 20 minutes), and by itself, it does not provide the notification icon of e-mail as the BIS email application is integrated at the top of the screen.  In addition to compounding this question is that if I go into the Gmail app and delete the new email, email REST still in the standard e-mail BB for this account folder.  In other words, don't always no IMAP synchronization removal.

  Bottom line is, it would seem that the timing of deletion (and read) with IMAP is one-way only: from BB to a server; but ever since the BB server.

  What I need to know is the following:

  (1) is there a way to make it work?

  (2) otherwise, this will to work correctly in the next few months?

  Should if the answer is no, then which option I return the phone and get a well designed?  I don't understand how the so-called top phone for e-mail cannot do something as simple as good IMAP synchronization.  MANY people use the IMAP protocol now are not corporate/exchange users.

  Any help/ideas on this would be greatly appreciated.

  Hi and welcome to the forums!

  rceee wrote:

  The problem is, to reiterate: IMAP is down.  When I receive an email on an IMAP account, it is pushed to my BB.  That's great.  If I read or delete it on my BB, it is adjusted correctly on the server.  However, if I read or delete this email on the server (via webmail or any other application functional IMAP), it remains unchanged on the BB.  Yes, I checked all the settings of 'reconciliation '.  'Removal of reconciliation', and al.  This box is absolutely worthless...  I thought at the beginning, maybe it was just questionable Gmail IMAP implementation, but my host IMAP server works the same way, so it's too.

  (1) BIS service supports only a way of reconciliation. The device can delete the messages in the Inbox of the account, but the reverse is not supported. Gmail does not support wireless read and unread status, unlike Yahoo, AOL. Hotmail and Ms OWA accounts.

  I installed the Google Gmail app, and even if it is very nice, there is some delay extreme in the update of the mailbox (like + 20 minutes), and by itself, it does not provide the notification icon of e-mail as the BIS email application is integrated at the top of the screen.  In addition to compounding this question is that if I go into the Gmail app and delete the new email, email REST still in the standard e-mail BB for this account folder.  In other words, don't always no IMAP synchronization removal.

  I assume you mean the gmobilesnyc app. You have an option of the application to turn the notifications so it will inform

  you when it arrives. (According to Google discussion site) With regard to the duration (20 +) minutes of update that is

  between the application mobile and Gmail. BlackBerry supports the soft, but gmobile is actually the front end fot traffic.

  Once again BIS does not support two way deletion and Gmail does not read and unread status.

  Bottom line is, it would seem that the timing of deletion (and read) with IMAP is one-way only: from BB to a server; but ever since the BB server.

  Yes as he covered the other two statements. BIS, does not delete in two ways. Gmail does not allow the State read / unread.

  What I need to know is the following:

  (1) is there a way to make it work?

  (2) otherwise, this will to work correctly in the next few months?

  Google is just now with the possibility to synchronize the calendar and contacts as well.

  In regards awaits BIS make one major technical change and system there revamping of Google on the Tower

  a dime are highly unrealistic and frankly short sighted. As a business person yourself you already seeing two

  large companies are a radical change in a month? The possibility isn't even a valid consideration.

  Should if the answer is no, then which option I return the phone and get a well designed?  I don't understand how the so-called top phone for e-mail cannot do something so simple as the IMAP synchronization is assured.  MANY people use the IMAP protocol now are not corporate/exchange users.

  I wish you could be a BlackBerry customer, but if the technology on BOTH sides of equations does not correspond to your

  cooperation needs that I guess you have to make a major decision. and implement it in a month.

  I sincerely hope that the 'grass is greener on the other side of the fence", but I sincerely doubt it.

  If please be informed or reminded that I am not a RIM job.  I am a user like yourself. If you want some

  technical documents in support of the thesis point I'll be happy to give them. Please let me or other usesrs know if you

  need more information. Here's the number free of charge for RIM 877-255-2377.

  And so the email address: [email protected]

  Thank you

  BIFOCALS

• BlackBerry Smartphones draw biggest supporter for this than me - BUT...

  Hi all

  No one has a more passionate, fan and promoter for this phone Torch - I like it.

  However, I have issues once again, that I REALLY need to fix trolling. This delay is the reason why I was so worried about smartphones in general...

  A few weeks ago now I just need to do an update because my phone was WAY outdated, which led to its delay. So I've updated and fixed. Great job for a while.

  Now it's trolling again ' differently ', if that makes sense, and I need to know what to do to improve the situation.

  I've deleted all my text conversations and I don't have a lot of pictures and I have no music or video, I turned it off and let it sit out a few minutes - none of this seems to help... so...? What can I do?

  I * hate * gal. But I LOVE this phone.

  -etcbbu

  OK, thanks... that a lot more sense now. So many questions...

  (1) how, exactly, did you check for an OS update?

  (2) what is your currently installed operating system?

  (3) what is your carrier/country?

  (4) when he is late, how many applications are running simultaneously? Keep it button until the App Switcher Ribbon appears - what is on this tape is running and consumes resources.

  (5) are one of the people running resource hog applications?

  (6) all running applications don't really need to run all the time?

  (7) what is your free file and/or AppMemory?

  (8) If you make a correct battery pull (power ON, remove the battery, wait, insert the battery, restart), how long until the delay shows again?

  That should get us started!

  Thank you!

• BlackBerry Smartphones lack of support for the Curve 8900 and storm in terms of theme generator

  Hard looking for workaround to export or even begin to create a theme with 480 x360, for what is now, I always come back on the ' wait for 4.7. But customers are now screaming.

  Second thing: change the media screen, as you may have noticed, the media screen never changes regardless how the theme looks like.

  I would like to wish you a happy new year, make me happy to and provide me with useful content, so that I'll be there in your place to support others.

  Are you talking about the toolkit of Plazmic?
  If so, you should post on their own forum.
  https://www.Plazmic.com/PlazmicForum/index.jspa

  other wise, I do not know... Curve 8900 and Bold shouldn't be so different?

  Anyway, things always take time with new devices. lack of device, not enough supply to Accessories, compatibility Media Sync available several days after that a device is released...

• BlackBerry Smartphones, S/MIME Support for BIS

  Hello

  We have activated support S/MIME on our BES that works very well with S/MIME compatible devices. However, on a device we use BIS instead. S/MIME support doesn't seem to be available for the BIS (hosted by vodafone.de). Does anyone know if S/MIME can be used in combination with BIS as well?

  Nils

  S/MIME is not supported with BIS; only of BES.

• blackberry.system.hasDataCoverage () - for help after getting out of the widget?

  My widget is a form that my users will initiate and complete when they are offline.

  I know to use the blackberry.system.hasDataCoverage function to check for network connection and if there isn't one, to save the entry from user to localstorage.

  I want to make the process as transparent as possible for them. If they fill out the form (and the data is saved to the localstorage), and exit the widget, is there a way to take advantage of the hasDataCoverge when they find connectivity?

  Hi, MMC,

  You can use the onCoverageChange event to see if something has changed http://www.blackberry.com/developers/docs/webworks/api/blackberry.system.event.html#.onCoverageChang...

• I have a new IMAC and it won't let me open up CS4, it says that I need to contact Adobe support for help and mention code 150:30 can't reach Adobe is very frustrating

  If anyone can help with a way to open the CS4 on my new IMAC.   Send a message with the code 150:30... don't know what to do.  Need your input please

  EV

  @

  Hi ev2068,

  Please follow the steps mentioned in the article.

  http://helpx.Adobe.com/x-productkb/global/error-licensing-stopped-Mac-OS.html

  So if you have used the Time Machine feature for dos applications, then I advise you to uninstall and reinstall the applications.

  Please post on the Adobe Forums.

• Photosmart: Called tech support for help with my printer and got a sales pitch

  I called HP customer service today to get help with my wireless printer because it won't print wireless. What I got was a sales pitch to buy a value of $450 of virus protection! So very disappointed!

  Hello
  
  Thank you for using the HP forum.

  How can we help with your wireless?

  Have you tried the following:
  
  Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem
  
  http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926 & h_lang = on & h_client = s-h-E016-1 & h_keyword = DG - PDU
  
  Hope that helps.

• "Another computer on the network has the same IP address as this computer. Contact you network administrator for help resolving this issue. More details are available in the Windows system event log"

  Please, anyone can help as I don't know what to do? I am running Vista to the Windows Welcome page
  I am the administrator and I have no other computers attached to my laptop?
  I use the same USB port to connect to internet, but recently, I had to try another USB port I get the above error message.
  I have no idea how to do to correct the situation and would appreciate guidance step by step.
  Thank you.

  Hi RDCICON,

  1. which device you are connected to the USB port?

  2. you still get the same message when you connect the usb device or use the device on another computer?

  Method 1:

  You can try to run the tool built into Vista Network Diagnostics. To do this, click Start, go to network and select network share.

  On the left side of the window select the diagnosis and repair.
  It should help to find which device is listed with the duplicate IP address.

  Method 2: Release and renew the IP address by following these steps.

  a. Click Start. Click Run, type cmd, press ENTER.

  b. at the command prompt, type the following command and press ENTER

  ipconfig/release

  ipconfig / renew

  Method 3:

  Check and confirm the DHCP client service is started and set to automatic.

  If the DHCP client service is not running, then set it to autostart. Steps to set the auto service:

  a. click the Start button

  b. type services.msc in the search box.

  c. search for DHCP client and set it to automatic and make sure that it is started.

  Method 4:

  Reset the router and see if the problem persists.

  You can refer to the 3mentioned of general troubleshooting method in the following article to reset the router.

  http://support.Microsoft.com/kb/956196#Gm3

  You can also see the producers of the router manual or contact support for additional assistance.

  Hope this information is useful.

• BlackBerry API supports the reflection?

  Hello

  So far, I found no clue as the BlackBerry api support for reflection.  As we know, if this is supported, which would bring so much practice. (Android has this support now.)

  BlackBerry is a flavor of J2ME, which doesn't support reflection, annotations, generics or other cool and useful Java features.

• Need support for recovery after power failure

  I had an emachine for awhile and finally a thunderstorm came around and he pulled my TV and my computer, that my computer does not problem but it goes to the installation as the hard drive has been cleaned that there is a lot of junk on it somehow so I decided to reinstall and at first he said "no device drivers were found. Make sure that the installation media contains the correct drivers, and then click ok. "im stuck and don't know what to do.

  Powre failures will often damage hardware, but also software.

  http://www.eMachines.com/support/product_support.html

  Contact Support for their eMachines recovery media.

  This isn't their recovery process, Microsoft.

  See you soon.

  Mick Murphy - Microsoft partner