BlackBerry Smartphones Blackberry Desktop Software deleted my Contacts

Similar Questions

• BlackBerry Smartphones BB Desktop software will see Torch 9800

  I installed BlackBerry Desktop Software 7.1 (twice from different sources) on my Windows 10 PC.

  1. after starting, I always get the request to connect the BlackBerry smartphone. I did with a USB cable, the application does not disappear.

  The Blackberry is recognized, Windows Explorer opens and displays the files on drive F:\

  2 blackBerry Desktop Software is worrisome to running applications. 2013 Outlook gets an error after certain actions (I close it), same Excel application is destroyed.

  3. I use the Windows Firewall and Avast Antivir. If I turn it off, there is no difference.

  4. There are the 'BlackBerry Device Manager' three times running background processes.

  Are the only things I want to do: get my list of Outlook contacts, possibly calendar or software updates.

  Y at - it an alternate option to load the list of contacts to my BlackBerry Torch?

  Thank you for your help

  MOD EDIT: Subject changed to reflect a new topic

  An Assistant came and did all right!

  Everything works very well, I don't know why and I don't really have the time to research.

  If it was a human sorcerer thank him/herself.

  Norbert

• BlackBerry Smartphones will be Blackberry Desktop software work on a Mac under El Capitan?

  Hello, I am completely new to BBs and have just received a Bold 9790 I'm happening to synchronize with my Contacts, etc., but it doesn't seem to work with the software.

  If I select USB key when you are prompted, he IS recognized as a USB key, so there seems to be no problem with the connection.

  The software does not launch automatically, even if that is selected in the preferences, and if I manually run the Blackberry Desktop software it won't do anything because he doesn't seem to know that there is a BB connected.

  If the software does not work I will have to try to synchronize another way I guess? This is the contacts I wanted especially well.

  Hope that there is someone out there that can help you...

  R

  Thank you. Although I understand the requirement for end of LIFE, it can leave me and the other a backup dilemma. Fortunately, I have an iMAc under Snow Leopard where I can still use the BB Desktop Manager - but what of everyone? At least BB may provide another way to backup critical information such as Contacts. It almost seems a sneaky way to tell us to get rid of our older BB phones, but still very useful.

• Error of Smartphones from blackBerry Desktop Software download

  Please I want to downgrde my bold 9900 Os 7.1 to 7.0 and my office keeps software seeks to update and each tooth that I try to install the update it almost in compleste downloads and then displays the error message "an error occurred when downloading the BlackBerry® Desktop software. Please try again. ». Virtually all have been used my 2gig data, what should I do?

  I recommend the device OS wiping and reloading from scratch

  Download JL_Cmder (linked below). Unzip and install on your PC.
  http://www.BlackBerryForums.com/attachments/rim-software/19475d1318636583-JL_Cmder-JL_Cmder-v1.9.4.z...

  Make sure that the Desktop software is closed.

  Connect the device (opens Desktop Software again, shut it down.)

  Run JL_Cmder and select the option to wipe the device.

  The screen turns red and ask you to type blackberry to confirm.

  When he made the device should restart and result in an error 507. This error simply means that the device has no OS installed.

  Reinstall the operating system:

  1. start by searching for your operator and the system operating file that you want to use (you don't have to use your own carrier - carrier works.)

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2 download the operating system of the file from step 1 to the PC then install on the PC by running (double click) the downloaded file.

  3. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml." Also, check the following locations for the vendor.xml file and delete all instances of the file:

  On Windows Vista/7, go to C:\Users\YOUR_USER\AppData\Roaming\Research in XML Motion\BlackBerry\Loader (where 'YOUR_USER' is your user name)

  On Windows XP, go to C:\Documents and Settings\YOUR_USER\Application is In Motion\BlackBerry\Loader XML (where 'YOUR_USER' is your user name)

  4. connect the BlackBerry and double click on Loader.exet. It is located in c:\program files\common research in motion\apploader

• Calendar of Smartphones not installed blackBerry Desktop software

  Hello

  I installed the software from the website of blackberry, but the calendar is not installed to sync.  How can I solve this problem.  I have a blackberry bold 9780 and my camera on my phone software is up to date?

  Concerning

  Hi and welcome to the forums!

  It is not a calendar in the Desktop Manager software.

  Desktop software manager can best be described as an interface between your desktop and your Blackberry 9780. Desktop Manager when it is used to synchronize your personal data reads your device (calendar, notes, contacts, tasks) and reads the same data on your PC by using the personal information manager. (PIM) Some examples of PC PIM are ex: (MS Outlook, Yahoo, Lotus Notes, etc.)

  If please, after return and tell us what kind of PC you are using and what version of operating system is installed.

  He must then understand nor what type of PIM serves you (compatibility issues between versions of the Desktop Manager and a few PIMS.)

  If indeed you are not currently using a PIM on your PC let us know your exact configuration and we can suggest workarounds.

  Sound good?

  Thank you

  Bifocals

  Here is a good video on Fund Manager and how it it integrates with your PC and B; BlackBerry.

  BlackBerry Desktop Software 6.0 - organiser to sync (Contacts, calendar, tasks, memos)

• BlackBerry Smartphones XP Pro on computer will not open Blackberry Desktop software

  I was unable to sync my BlackberryTour with Outlook 2010. We run XP Pro as operating system on the computer in question. Different versions of Blackberry Desktop software did not help. They will open the BB Desktop Software (Version 5.0) but will not sync to Outlook 2010 or the BB software charge apparently successfully, but does not open on the computer (Version 7.1). My husband says that he tried in vain all BB Office between the two versions. Any ideas of what to try?

  Well, my problem is solved, thanks to the Blackberry phone support Saturday night. I finally gave up my own and Verizon called and they hooked me up with the support of Blackberry, and the wonderful technician found my problem.

  While they inspected the specification more carefully, I had already realized that although the original desktop provided with my tour software open on my desk, it is not compatible with Outlook 2010. So, who was never going to work for synchronization. Therefore, I uninstalled and deleted this software version (5.0, I think?) of my computer.

  Yet once I downloaded Blackberry Desktop 7.1 software, and even once, it simply does not open on my desk. (I went through the download process, installation, uninstallation and removal and resettlement at least three times). He would always give me a message "installed successfully". But when I clicked on the icon on the desktop, it would show the small icon of hourglass for a fraction of a second, and then, nothing is more product.

  When I'm on the phone with Blackberry tech representative, she was beautiful. We have implemented a 'meeting' so that she could see my computer screen with me. She had me uninstall version 7.1 again, and re-upload it and re - install it while she could be sure it was done correctly, but of course we got the same result I had been do - it would not start.

  We looked around a few things, and then she had me click 'Properties' of the Blackberry Desktop 7.1 software (I think that it's where we were) and don't you know, somehow or another a checkbox was marked for the software running in a 'Windows 95 compatibility mode. Of course that WE have checked this box, we just re downloaded and installed the software.  So we unchecked the box, then the desktop software open immediately and perfectly and I was able to sync with Outlook 2010. How strange is that?

  I had decided that the problem SHOULD be something like a framework, because I did everything properly to download and install the software, and Blackberry says that it is compatible with Outlook 2010 and XP Pro, so it MUST have worked. But I didn't know where to look for incorrect setting and do not think I know if I saw him, necessarily.

  So Bravo for the technician to support for Blackberry phones and thank you, too, for your response.

  Diana Rincon

• Problem of Smartphones blackBerry Blackberry Desktop Software 4.1 uninstallation

  I support managers at my office and their Blackberry.  They all use the Blackberry Desktop Software to synchronize with MS Outlook accounts.  I had to give them a more updated version of the desktop software.  I tried to remove the version 4.1 on a particular computer, and he keeps asking for the disk.  (which I did not)  I tried to uninstall by deleting the registry keys associated with Blackberry and files in windows (Research in Motion etc...)  When I installed the version 4.3 on the computer, to the end that he asked for the disc for 4.1 yet.  I cancelled and completed the installation.  I rebooted several times and recorded the dll.  4.3 software will synchronize the Blackberry with the office, however, it appears with a dialog box requesting the cd whenever it syncs.  I need to stop this.  Can someone please?

  Thank you!

  Sandi

  EDIT: Remove personal information

  I was finally able to uninstall 4.1.  Fortunately, I tracked down someone who actually had the 4.1 software installation.  Thanks for all your help. I don't know the combination of measures and to find the software 4.1 is what solved the problem.

  Thnaks

• BlackBerry Torch 9800 smartphone failing to connect to the Blackberry Desktop software

  Recently I seem to get a continuous "Connection" message to BBDTS. Have you tried the following:

  -the latest version of the BBDTS software.

  -restarted the pc (Win7x64)

  -restart the blackberry

  -tried a different usb port

  Nothing has worked. It seems that the blackberry connects to the pc OK

  Any ideas on how to get a connection established

  Thank you

  Hello!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry Smartphones Blackberry Desktop Software freezes with the message "Action Engine loading Configuration.

  I have Windows 7 Professional. My Outlook profile is stored on an Exchange Server and my Blackberry had previously beeng synchronization with Outlook in this configuration for nearly a year without problem.

  Recently, the software freezes the message 'Engine Action loading configuration' and is unrecoverable. I tried the following things to remedy the situation:

  (1) adjust the settings Organizer not to synchronize anything except the date & time. Still happens

  (2) remove all data from the device using Desktop software and try to resynchronize. Same problem

  (3) uninstall and reinstall Blackberry Desktop Software and try to sync with all of the original data and the empty deleted data Blackberry. The same problem.

  (4) tried to wipe off the full blackberry using Cmdr of JL, reinstalling the operating system. In this scenario, I can synchronize addresses, but once I sync calendar problems from ever happening and I can't ever sync it again (including later by deselecting the option of calendar.

  At that time I spent hours scouring Google for help and try the above items. This was a disaster for me because I rely on synchronization had given for work and have already from lack of things.

  I do not think there is something wrong with the Blackberry, because it works very well and works perfectly well after re - charging a fee, OS, etc.

  I tried to play with the balls of support, but because the software freezes before can synchronize calendar, there is nothing in the log that indicates if there is a file corrupted in the event calendar. Nothing won't change significantly in my calendar between synchronization worked and the day that he didn't.

  I tried searching the Blackberry forums and have found some info, but nothing useful. RIM does not provide phone numbers and support AT & T has continually demonstrated himself as worthless during my time with them.

  Are there resources left at all that I could try to move beyond this issue, don't waste any more time and be able to solve the problem?

  Thanks for reading and for any input that you are willing to offer.

  Although no one helped me with this I could help I put the steps that I followed down here so that if someone comes on this page of our friend Google, they will be able to try the same thing:

  I ran 'Fix' on the memory card in the Blackberry
  Ran CCleaner on my PC to clean the registry
  Reset synchronization in the Desktop Manager settings

  Finally finally I'm the synchronization again.

• BlackBerry Smartphones Blackberry Desktop Software said 'connection '.

  I'm trying to back up my blackberry and it keeps saying for the last 30 minutes connecting to the right of the bottom of the screen.  It shows my camera but I can't click on the tab now backup and when I go to configure settings it tells me to connect a device.

  Can someone tell me what is happening?

  I currently have a "App Error 200" on my screen, and I'm trying to get rid of... is that may impact my connection? and I can do/use to get rid of him, if I can't access my blackberry desktop software?

  I have the blackberry bold 9900

  You will not be able to backup of the device with the app error 200 appearing.

  You should start your BlackBerry in Mode safe and remove all third-party apps or themes that you could add, starting with the most recent added, first of all.

  Article ID: KB17877 How to start a BlackBerry smartphone in safe mode

  Then, on the BlackBerry, click Options > device > application management and remove these apps, you think that could be the culprit.

  Restart the BlackBerry again and see if the error app has disappeared.

• BlackBerry Smartphones how well the Blackberry Desktop software runs on a Mac

  I have a friend that synchronizes its BB 8830 on his computer. It sound it is considered a passage to a Mac, and I wanted to know how well the BB desktop software runs on a Mac. How would you answer this question?

  Calendars for the BB desktop software and better synchronization with Mac Mail and address book of contacts or it works better with MS Office 2011?

  Thank you very much for the research.

  Hey johnbigbootie,

  Welcome to the community of BlackBerry Support Forums.

  BlackBerry Desktop Software will be able to synchronize, you must make sure that the BlackBerry has OS 4.5 or more and it syncs with Outlook 2011.

• The Smartphones from blackBerry Desktop software will not connect to 9700 Win 7

  Recently, I lost my 9800 "BOLD" and had to go back to my old 9700.  When you try to resynchronize the 9700 for the desktop software, it started the process but then stopped.  Now the software connects to the device even if the device shows connected to the desktop computer.  In addition to the software crashes and cannot be closed.  I tried to uninstall and reinstall the desktop software but no improvement.

  Any ideas.

  Thank you

  Peter

  Interesting... the only time wherever I got a message like that is when I am attached to my PC and using the AppWorld on the web from my PC browser... a plugin is installed on the PC so that it works. I never recall a message as you describe directly from the desktop software.

  There is no need to use the older Desktop software... in fact, under Win7, it is even probably not supported. So, now I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, under Vista/Win7, use the option "Run As Administrator" for everything.

  In addition, it was also reported that when your user profile on windows (type "echo %UserProfile%" in command prompt) contains spaces, then the installer will not work. To resolve this issue, log off from your Windows account and sign in using the local administrator account (or any other name of account without spaces) and install office (for all users).

  (1) delete your package to update device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM desktop software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some noted that there are several registry keys to remove talk in this KB... don't forget to get your all associated with RIM registry database
  • Others have reported the use of a registry cleaning tool to be also useful
  • Still others have reported the use of your original PIM (Outlook, NOTES, etc.) Installation CD, run the "repair" to be helpful in some situations process

  (3) obtain a new download of the RIM Desktop software:

  • http://us.BlackBerry.com/apps-software/desktop/

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install the software on your PC Desktop

  Installation of 6) (also on your PC), device OS package

  (7) start the configuration Organizer:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager
  • KB23681 How to configure settings to synchronize Organizer data using BlackBerry Desktop Software 6.0

  If all goes well, who's going to make things again.

  Good luck and let us know!

• Backup lost blackBerry Smartphone 8330 to 9650 news using Blackberry Desktop software? Impossible?

  Lost my beloved 8330 with tons of data into it, but I have an old backup to a month using Blackberry Desktop Manager V 4.3.0.17.

  Verizon wanted to know if I wanted to Android. No, I'm staying with Blackberry, so I got a new Blackberry Bold 9650.

  BUT... big but Blackberry Desktop Manager seems to have no way to allow me to put this old backup of data in the new 9650.

  How is that possible?

  Hello

  You should probably switch to a later version of the Desktop software. You can then use this KB:

  • KB23680 How to back up and restore data from BlackBerry using BlackBerry Desktop Software 6.0 smartphone

  If something does not work, please be specific.

  Good luck and let us know!

• BlackBerry Smartphones Blackberry Desktop Software installation problem

  I had a problem with Roxio Media Manager constantly want to reinstall.  So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home.  I tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

  The installation starts and claims of language, then installation starts for a few seconds.  Then I get this message:

  Error opening installation log file.  Verify that the specified log file location exists and is writable.

  I can't get past this message.  He didn't tell where is the location of the log file.  Other installations of software, it's only the Blackberry software that will not be installed.  I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.

  Any ideas to try?  Nowhere else can I ask for help?

  Andy

  Thanks, that worked.

  I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file.  I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.

  Maybe you specify a problematic log file name, at least for my computer?

  Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts.  I'm glad that I was able to install without the Roxio media manager.  This program made me mad.

  Andy

• BlackBerry Desktop Software 8.1 Windows Smartphones

  Blackberry Desktop software does not load in point 8.1 of Windows error message is

  "This application can run on your PC.

  To find a version for the control of your PC with the software publisher.

  '

  This problem has been solved after receive a Windows update yesterday I tried to reload the desktop software and everything is now fully functional