BlackBerry Smartphones Blackberry Media Sync continues to display 'Please connect a Blackberry smart phone' when the Blackberry Storm is connected to the PC

About a 2 months ago when I would like to connect my (the first storm) blackberry storm to my computer via the USB cable supplied with the phone, I was able to transfer music from my computer (itunes) to the blackberry via Blackberry Media Sync with no problems (open Blackberry Media Sync, connect blackberry to the computer via the USB port and screen Media Sync would change so that I could sync to the blackberry storm music). I didn't even have to install Blackberry Media Sync in December 2009

But now after I connect my Blackberry Storm to my computer, the screen of Blackberry Media Sync does not change and continues to display "please connect a Blackberry smartphone. I tried these tips I found online:

1.) several reboots my computer (windows vista)

2.) update/reinstall Blackberry Media Sync, then by restarting my computer

3.) reconnection from blackberry to the computer, then open Media Sync

4.) Open Media Sync first and then connect the blackberry to the computer.

5.) installation BlackBerry USB and Modem drivers (even if I can't find the USB driver for it under the Universal Serial Bus Controller when I check in the Device Manager when you go to control panel – system and Maintenance – Manager of devices, but I found a v2 COM4 and COM5 RIM virtual serial Port when you select "devices by connection" under display in Device Manager) or are RIM Serial Port virtual v2 COM4 and COM5 drivers I'm looking for?

6.) go to Options (on blackberry) - memory and make sure Media Card Support, Media Transfer Protocol (MTO) and Mass Storage Mode Support are resolved on 'On', the encryption Mode is set to 'None' and mass storage Mode Auto activate when connected, it the value "Prompt" although I tried to 'Yes' as well. It says I have 785 MB of memory space of the unit out of 879 MB total memory of the device and 7.1 GB of free space on a total of 7.3 GB of Media Card Media Card.

None of the above tips and troubleshooting tips worked. I also checked the Blackberry technical solution center but I've not found anything there that has contributed to the other. I found discussions forums online, including issues of people with 'blackberry media sync cannot connect to the device' pop up, but I have not had this pop-up. The Media Sync screen remains just the same as if I never connected the blackberry storm to my computer in the first place even if my blackberry storm recharges via the computer.

Is there something that I miss or have not yet done? What should I do?

Too bad. I went to a Verizon store and they me remove the battery and turn the blackberry. Worked like a charm and I can now use Media Sync.

Also told me that I need to update the software of the phone blackberry using Blackberry Desktop software (I have version 4 and need to update to 5) and make sure to choose to back up files when you are prompted during the update or you will lose all files, the media and info saved on blackberry.

Tags: BlackBerry Smartphones

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