BlackBerry Smartphones BlackBerry support insists that STV100-1 does not support the China Mobile HK?
Then I go to Hong Kong right now with my Priv, using a prepaid of China Mobile Hong Kong that I've used with my classic. Noticed that I can not make calls with it so I called BlackBerry charge to open a support case.
I noticed two things:
-I am able to receive a 4G signal
-Whenever I make a call, network goes to no Service. I also can't find any network if the phone is set on 2G or 3G only
-I can not receive calls, it keeps saying number not reachable, as if the phone was turned off
-In the phone app, my number is listed as unknown.
After a lot of troubleshooting with the support rep, she argued that my private does not support the China Mobile HK, which doesn't seem wise. I'm temporarily using the card with a backup of Telus/Koodo G4, while my private does not work, and it works fine.
Priv STV100-1 supports:
- FD - LTE 1, 2, 3, 4, 5, 7, 12, 17, 20, 29, 30
- HSPA + 1, 2, 4, 5/6, 8
H812 G4 Telus LG support:
- FD - LTE 2, 4, 5, 7, 12, 17
- HSPA + 1, 2, 4, 5/6
China Mobile uses UMTS and LTE 3/7 1/8. This is why don't the Priv actually be MORE supported? I ' n suspect a hardware issue yet I can't seem to convince management of the case.
Okay, BlackBerry RMAing my device now, so I guess that's it.
Tags: BlackBerry for Android
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