BlackBerry smartphones can not access address book after software update

I'm unable to access the address book by default after doing the update - I have restored my backup and it's all there, with the exception of my contacts.  When I open my address book it is labeled personal and there are no address and when I add a contact, it is not displayed, but I noticed that when I go in the options, it shows only default under 99 entries with address books and when I try to add a contact, it does not show in the list on my phone but the number of entries in the book of failure goes up so they go in that one but I don't can not access?  No idea how I can get back my contact list? (hope that makes sense for a person )

Thank you

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Hello LeslieV and welcome to the forums!

You can have an address book on filter, to check this setting open the address book, and then click the menu button, and then select filter, if business or personal is checked, uncheck both and then see if you are able to access your address book.

If the above does not resolve the question can you please let us know what device you are using and what version of the software is on the device?  The version of the software is under Options-> on, the software should be 4.X.X.XXX.

Tags: BlackBerry Smartphones

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