BlackBerry smartphones can not attach photo to e-mail

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• BlackBerry smartphones can not send photos by e-mail or text

  I rebooted, I pulled battery.  Nothing works.  Ordinary e-mail is fine but it will not send a photo, and when I select a photo in my library, there is no shipping option.

  I've seen a lot of internet posts on this subject, but no solution.  If you have a solution, please email me or post here.

  This has proved to be a simple problem... While seeing if I could send, I didn't have the TO: field filled.  To see a shipping option, you assign an e-mail address in the TO: field...

• BlackBerry smartphones can not send photos

  I downloaded the new bbm 6.0.0.129 and I can not send pictures or voice notes ect... And even when I go on my photo albums, I can't send it to bbm from there, it gives me only the options to send text or email or on facebook, but not to a Messenger contact why I can't?

  First try a battery pull.  While the unit is powered on, unplug battery 15-30 seconds, reinsert, then wait for the device to reboot.  Who help me?

• BlackBerry smartphones can not send or receive e-mail messages

  Cannot receive or send emails on blackberry - message reads "eception exception DSSMA (5): 2 invalid state.

  OK the email on laptop - how I grind

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry smartphones can not send or receive e-mail, or use web2go

  Hi-

  I hope that someone can help you. I can't send or receive e-mails on my Blackberry. I use gmail. I tried to play around with the settings, but I can't get even the web2go right now when I try to enter my e-mail settings. It gives me an error message that says: "the site are not available in this way. Please use the URL or the link provided by your service provider. "I do not know what link they are talking about. I tried a soft and hard reset nothing helps and can not find a solution online. It is true that anything more than a reset is beyond my knowledge.

  Here are some details about my setup:

  BlackBerry Curve 8520

  Carrier: T-Mobile with package data

  OS v4.6.1.259 (Platform 4.2.0.116)

  E-mail: gmail

  Any help would be greatly appreciated!

  This this way... > connection
  > account management
  > Go to the bottom of the page
  > Connect and share
  > configure e-mail
  You should be sent to the Blackberry page

• BlackBerry smartphones can not upload photos on my PC

  The instructions in the User Guide for the photo upload is not quite miserably as they get further and further from reality.

  Lists of tasks such as:

  Navigate to a folder that contains media files.
  5. turn on highlight a media file.
  6. press the Menu key.
  7. click on move.
  8. navigate to the new location.
  9. click on a folder.
  10. click on move here.

  Doesn't really help me to spend 30 or 50 photos to my PC. And I can't seem to find any help elsewhere in the guide.

  Someone suggested using the USB cable and find some removable drive is my BB. But I no longer get a separate program, called "Blackberry user tools" or if I try the "Explorer", I can't find where the images are stored. So I can't do a simple transfer BACK to the PC.

  The help file with the Desktop Manager gets even more strange. He suggests Media Manager and clicking on "Start," then I'm supposed to get a good view of two panels with folders in the left panel, I think, my images in the Panel on the left called "folders". But I get the message that there is no media, and in fact, he seems to focus exclusively on my PC, not the BB. How to make so that he could watch the BB cannot sort.

  It seems really strange to me that this is not easy, but I know?

  Thank you.

  Don.

  BB Storm 2

  Win XP SP2

  Hello, please see these useful articles that deal with the different ways to manage the files of the user on a BB. While they have perhaps written for earlier versions of DTM and/or BB OS, you should still be able to use them to configure correctly to use your BB as a set of USB drives on your PC, thus allowing any methodology of Windows Explorer: http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/HOWTO-use-your-blackberry-as-a-US... http://www.BlackBerryFAQ.com/index.php/How_do_I_add_media_files_to_my_microSD_card%3F good luck and let us know!

• BlackBerry smartphones can not transfer photos to the memory of the device to the PC

  I'm unable to transfer photos from my BB 9630 Tour device memory to my computer using a USB connection.  I don't have a media card.

  When I click on Media Sync > Photos in Desktop version 6.0.1.18 software, I receive the following error message:

  "Media services are not available."

  Storage media is not available.

  "Please check a memory card is correctly installed on your BlackBerry device and mass storage mode is running.

  Seeking advice, it appears that in previous versions of Desktop Manager, it was possible to transfer photos directly from the device to a PC without having to move the pictures to a memory card.  Is this not possible with version 6?

  Have you tried without going through the Desktop software and instead use mass storage Mode?

  • KB13564 How to enable or disable the mode on the smartphone, BlackBerry mass storage

• BlackBerry smartphones can not download photo

  I can't upload my photo on FB after I use v3.2. When I click on 'photo' is not working? Please help me solve this problem...

  Hello Anshory,

  Welcome to the forums.

  While looking at a picture, press the menu key and choose to send it to the option, then click on Facebook. Are you able to download the photos using this method?

• BlackBerry smartphones can not send photos to FB

  I used to always be able to take a picture, press the BB button, select share or send, select Facebook. But now when I do and select share or send, there is only the option of contact Email, MMS or Messengar. Not facebook.

  I still have facebook on my phone. Didn't something on my phone again. He worked one day, and now it is not.

  Does anyone know how to fix? Please help if you do. Thank you

  Hi and welcome to the Forums!

  Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  In addition, you could try FaceBook removal and reinstallation.

  Honestly, I gave up on FB photos direct download. Instead, I got my email address (from FB) personal upload and I now only send photos to FB via this e-mail rather than direct download. Much more flexible and more reliable, I found. For more, making e-mail makes a sort of background on the BB, which allows me to move to other things, then the sending of the email.

  Best!

• BlackBerry smartphones can not remove photo after using bbm

  I had a picture I sent with BBM. After that discussion identified and ended I tried to remove the photo but keeps saying file is in use. I tried again and again remove including power off the power and remove the battery for a few minutes then try again but still no luck. It becomes very frustrating because it should no longer be "in use".

  Solutions or ideas would be greatly appreciated

  OK, come back to your home screen, press the Menu key > change application.

  In this Ribbon bar, you see the 'pictures' or the media icon, which if clicked, display the picture?

  Somewhere, it must be open.

  You are connected to the USB cable to the PC?

• BlackBerry smartphones can not attach more than 3 mg files to messages

  I thought that the maximum size of 6 MB attachments.  When I try to attach a video file (for e-mail or BBM message) is 5meg it says file too big and won't attach.  No idea if I need to update all the options, or am I wrong on the max of 6 MB?  Thank you...

  2.9 mb is the limit of attachment.

• BlackBerry smartphones can not navigate or receive my mails via WiFi

  Since getting my Torch9800 I was unable to use the WiFi connection only to surf the web, use the applications or simply download my mails.

  To do all that I always have 'data services' on (i.e. go through my network provider).

  Can anyone help please.

  Thank you

  pwl13

  Hi pwl13

  Welcome to the BlackBerry Support Community Forums

  Manage the connection > we must restore our data services, otherwise you won't receive any data on your 9800. Our BlackBerry browser will always choose the connection preffered, i.; e If you are connected to a wifi network, then he chooses wifi as preferred mode for data, not your network provider.

  If you want to confirm, then when you are connected to a WiFi with data services ON, go in manage connections > Service status > BlackBerry Internet connection > you will always see the rather then Mobile WiFi network.

• BlackBerry smartphones can not set up additional e-mail accounts on 8310

  I have Setup 3 email accounts on my new BB curve. Unfortunately, when I try to add another account, nothing happens. I'm trying to do on the BB. I have AT & T.

  I know it is supposed to be a Web site where I could manage my email accounts, but cannot find it now. (I once found and tried to login, but I was told I could not.) Tried to register, said that there was already someone with the e-mail account. Confusion between.)

  Any help for this beginner (within a week) would be appreciated. Thank you.

  K. Glenn Cole, CPA

  Hello and welcome to the Forums of Support BlackBerry.com.

  Glenn, watch this:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14378&sliceId=SAL_Pub...

  Basically, if you have created your account BIS on the BB, you will need to open it from the BB, create a BIS login and pw for the PC... and then you can enter your BIS carrier site of connection of your PC.

• BlackBerry smartphones can not send and receive E-Mails / BB Internet Service does not

  Hello

  got a 9000 "BOLD" for Christmas and just move my Pearl 8100 via Switch Device Manager to 9000 "BOLD". One problem so far: although I copied all the data including my accounts of personal emails from the bead on the "BOLD", I can't send / receive E-Mails.

  Just found that Blackberry Internet Services do not now. If I understand the manual, I have to activate the device. I just sent the message HRT, but is it enough?

  In the email setup screen I just find the configuration of the company, not an option to set my personal E-mail-accounts.

  What should do?

  TIA

  Ralf

  Hello

  OK, now it works. The "BOLD" had to be activated manually by my carrier; He didn t connect automatically as it should. Then I had to make several soft resets, changed the unit - so I needed another site (country), not that we mention here - and finally the "BOLD" connected to the Initernet - finally!

  So, the BB seems to be a bit complicated; never encountered such problems using my Pearl. But in any case, now it works.

  Thanks for your support!

• BlackBerry smartphones can not send or receive e-mail through hotmail

  I have the Pearl 8110 and I had it in place to receive and send emails through my hotmail and aol accounts. I can always send and receive by aol, but not through hotmail

  You will probably need to revalidate your hotmail account. I read a few questions a couple days affecting hotmail users. Several hotmail accounts must also be renewed all the 90 days. Click the icon to setup e-mail on your BlackBerry and sign in to your account BIS (BlackBerry Internet service). Click e-mail accounts, see if you have to re-enter your password for your hotmail account.