BlackBerry smartphones can not get the Desktop Manager to recognize the connection to the device

I tried for days now to get the Desktop Manager to recognize a connection on my phone so that I can sync my Outlook contacts and calendar.  So far, I deleted and reinstalled the Manager several times.  I downloaded and installed the driver package.  I tried to do a battery pull before connecting the phone.

Whenever I connect the phone Microsoft "new hardware found" Wizard opens and it recognizes the Blackberry device but it cannot complete the installation of the phone because apparently missing a driver.

I love the phone, but it is useless for me until and unless I can sync it with Outlook.  Any suggestions?

OK, I found and fixed the problem!  It had to do with the new Windows assistant material not being able to find the driver for the Blackberry device.  When I did the uninstall process part included saving the pilot atl.dll.  I assumed it was the driver that I needed to make things work.  I searched on the C: drive for the file, and when the new device Wizard came I pointed to the spot.  The Assistant began to load the driver.  He asked another file that is part of the Service Pack 2 of Windows and I searched and found this one as well and directed the Assistant for her.  It finishes loading and the device is connected.

The problem at the end of the day was that the wizard could not find the driver that he needed, even if it is there all the time.

Thank you for the help, it lead me to the solution I needed.

Tags: BlackBerry Smartphones

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