BlackBerry smartphones can not hear the ringtone

I have the volume up and that you set on normal but I can't hear the ringtone. When I restart my phone the ringtone works for a few minutes then stops again. The speakers work whenever I play music or video - just not always for the ringtone. Help please!

Hi there, are you using OS version 5.0.0.82 2?  If so, this is a known issue.  Please contact your carrier to let them know the problem (where they are able to get more information that can help solve the problem).  Until a new version of the OS is released, the best solution will be to upgrade to an earlier version of the operating system.

I hope this info helps.  If you not are not on the OS version 5.0.0.82 2, please let us know and we can try to help more.

Tags: BlackBerry Smartphones

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