BlackBerry smartphones can not install the Desktop software

When I try to install Desktop Manager, the following error message will appear:

Downloaded twice again, the same thing happens again. Tried this http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB28396#resolu...  and installed all the root of the Web site of verisign certificates, still does not. Any help?

Finally found a solution. The cause is, "VeriSign Class 3 Code signing CA" certificate is missing and is not in the link provided by RIM in "Knowledge Base" or the site Web of VeriSign (!)  but thanks to google I found this.

Open your Notepad (or notepad ++)

* Paste the following code:

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

* Save it with the name ' Code signing alternative intermediary 2010.cer.

* Open Internet Explorer

* Go to tools > Internet Options > content > certificates, click the 'intermediary' tab, press "Import" and select the certificate that you saved.

After you import that, the installer should work now.

Source: Microsoft Forums (check first)

Tags: BlackBerry Smartphones

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