BlackBerry smartphones can not make a call, but can receive calls

Similar Questions

• BlackBerry Smartphones unable to make / take calls on my BB Torch 9800

  Hi all

  I am facing a weird problem with my phone today. I'm unable to make any calls or take calls on my phone.

  When I call someone the call is connected to the other person but on speaker phone only and the person does not hear me.

  When someone tries to call me, I am unable to take the call. I tried everything I can think but cannot take the call. Even hands-free is not helping here.

  All other functions are fine. all keys work correctly. I am facing problem and take calls. Kindly help me out here. what I'll do.

  Hello and welcome to the community!

  Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Best!

• [Curve 9360] blackBerry smartphones can receive BBM but cannot send...

  Hello, I just signed up today. I have the Curve 9360 Apollo, I can't send BBM in the last 3 days, it only shows check without "D" or "R" and obviously my friend will not be the message.

  Here's the situation:

  -BBM Contact Status Update (recent updates) seems normal, I can see the updates.

  -I can receive all BBM sent me, PIN request work well this way.

  -I can browse the Internet

  -Push email working fine

  -No problem with Blackberry ID

  -J' have plenty of BIS data plan service provider, I think that's not service provider problem, because I can navigate, push email, updates work.

  The only thing that does not is that I can not send any BBM BBM contact.

  I tried to do this:

  -Pulling and reinsert the battery

  -reload OS, currently using BlackBerry Handheld Software v7.1.0.1647 (all languages)

  -Remove the maintenance book to remove entry

  -the reinstatement of host Routing Table, it is my host routing information;

  

  -Reset the device and use a different blackberry ID, but not luck

  My my device is connected to a server that is currently had problem BBM. I have another device, Bold 9790, with even the network carriers, normal work. Differences is given in the IP/Port host routing information. My "BOLD" has (or connected to (?)) IP/Port 206.51.26.192:18815:18810 in the meantime my abnormal Curve 9360 has IP as shown on the screenshot above.

  Then, someone at - there have any idea?

  OK, finally I managed to make it work.
  Today I decided to use the SIM card from another provider of services, AXIS Indonesia in my case, after changing, I get gateway IP diferent and normal BBM work, then I go to previous service provider (IND - XL) and ask them to change my smart SIM card and bam! I got new gateway IP pretty much the same thing as the gateway ip of my bold work 9790. Here my new host routing information:

  

  Hope this will help someone with the same problem as mine. Thank you

• The names of blackBerry Smartphones Contact not displayed when calling

  Hello

  New in BB, moved my SIM Nokia in the 8900.

  I have problems with names not displaying not when they call the number is entered differently (depending on whether I'm foreign or in Thailand). Some numbers are saved under the international numbers (+ 66829...) to other entries like (0869...).

  The number is certainly in my BB as + 668612345678, but if they call when I'm in Thailand the number will appear as 0861234567. To get around it, I'll have to get into contact and add an additional number for each contact has + 668612345678 and 0861234567.

  Is anyway to work around this problem?

  It all depends on how you have your game of smart dial.

  It could be one of the three solutions... Try these:

  1. make sure that you set your own country code to the Phone Dialer screen > Options > smart dialing.
  Set your country code in this format: "+ xx" where xx = country code. Some countries have two or three-digit country Codes. Do not place not the '+' in the entrance of your contact.
  * In the United States, the value of this country as '+ 1' Code and place your local area code in the appropriate box (this normally the default setting in a new BB).

  2. in the same place, change the length of National number for the number of digits corresponding to your country (since some countries have less than 10 as that set by default in the BB). Check out the total numbers, less country code. Do not place not the '+' in the entrance of your contact.
  * For example, some countries have a total number to 8 (more than 3 for the country code). You must enter '8 '.

  3. you probably have "Content Protection" located on your address book.
  Look at the Options > Security > General settings. Scroll down to the content Protection > include addresses = no

• BlackBerry Smartphones does not display missed calls if on the phone to someone else?

  My 9000 blcakberry tell me if I had a missed call, if I'm on the phone with someone else... can it be resolved?

  Thank you

  Firstly, you will need to inquire of your operator if you have the "Call waiting" feature, brought into service on your account.

  On your device, press the green line to enter the call log > Menu key > call waiting. What do you see here?

  On your camera too, always in the call log, press Menu > Call Logging > and see if the missed calls is checked. Do it and save.

• BlackBerry Smartphones can receive MMS

  Hello

  I'm new to BlackBerry since my wife bought me a 9000 for Christmas. According to me, the phone has been unlocked in the O2 network and I am currently on vodaphone talk.    The problem is, I can't receive MMS messages. I talked to vodaphone and they said I need to contact RIM to solve, but I was hoping that one of you, friendly people here may be able to help me. Whenever I am sent a MMS it says 'could not retrieve the content of the message, try again later' but I've never been able to recover one.are it all the settings on the phone that I have to change? or is it because I'm on talk and I need to be on a contract? also, I can't connect to the internet with the browser, while the comings and goings, I could previously through my old phone on Vodafone talk. I can get on the net via my LAN wireless at home, but it's not really useful as there are two computers and an ipod touch should I have to go.

  any help or advice you could give me would be greatly appreicated.many thanks!

  chelsea98 wrote:

  I talked to vodaphone and they said I need to contact RIM to solve

  Stupid people of Vodaphone.

  Do you have a data Plan BlackBerry enabled on your account with your carrier or mobile provider?

  You need to get the data messages MMS, browser internet and much more.

  Then call your carrier and you learn about to have added to your account BlackBerry data Plan.

  Good luck.

• BlackBerry Smartphones can receive SMS messages

  Hello

  I can't receive messages from sms with my blackberry 8830. I looked through all my records and can not find them anywhere. I can send and receive emails fine and send SMS with a problem. Yet I don't see my sms messages. When I look at other phones, he says that messages have been delivered... So here's what I know, I have a lot of memory on the phone, card and pulling the battery on the phone does not help.

  What should I do to receive my sms messages?

  So no one here knows a solution?

• BlackBerry Smartphones can receive/send files via bluetooth...

  Hi all.

  I can not send/receive files to & from any other phone (Bold 9700 running OS 5.1.0.146 with Organge UK) as well as my laptop (HP Pavilion dv6000 running 32-bit Windows 7 Home Premium) through bluetooth.

  However in all occasions my pairs of BB well matched with all phones & laptop. But it seems that Windows cannot find the drivers for the bluetooth BB and as such, Windows has marked the missing drivers for "Bluetooth device".

  I made sure my BB bluetooth is turned on, is detectable and has a unique name.

  Any help would be really appreciated!

  Best regards

  Ashraf

  Hey all.

  Found a solution to the problem in the forums HERE. Although his curve I know it applies to all BB. Related KB's HERE.

  Got, it works on my laptop as well. Follow-up what xbabe82517 done:

  "In the end, I had to remove the pairing on the laptop and my phone. But then instead of creating a new connection, I selected a file in my computer and clicked on "send to Bluetooth device". There is of course no paired devices, so I clicked on the option to search for a new device. It finds my phone and I then followed the steps - which were exactly the same steps as matching them - but he then worked and the file sent to my phone! "

  Hope this helps someone else suffers from the same problem.

  Concerning

  Ashraf

• BlackBerry Smartphones can receive data from bluetooth to other phones?

  Just got my blackberry "BOLD" yesterday but I am incapable of adult data to other phones via bluetooth. I have synced with devices and I am able to transfer my BlackBerry to them.

  Is there a setting on the phone that automatically kicks right now? I have the phones as being approved and encryption turned off the coast of the ease of fo but without success.

  any help would be greatly appreciated

  concerning

  S. Kelly

  I'm just rephraseing Amberlodge1 words ' Just pair your device and then send the content via Bluetooth. " Now go to your media application-> go to the appropriate content folder-> click on the Menu button and select Rbeen Using Bluetooth. »

• BlackBerry Smartphones can receive messages SMS /MMS SMS ICON and get error

  I have a blackberry bold 9000.  I downloaded an update this afternoon via Blackberry App World.  After the update and reboot, I get an eception exception Java lang null pointer exception error and my ICON of Message Tes\xt is missing and unable to receive text messages.

  I removed the battery while the phone is turned on and put it back in... No help

  I went to options and made sure the mailbox was created to separate instead of the handset.

  Any suggestions would be greatly appreciated!

  Hmmm... First of ALL, make another software.  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for about FIVE minutes and then reinsert the battery to restart. A reboot in this way is prescirbed for most the gltiches and operating system errors, and you will lose any data on the device doing so.

  If it still fails, you will need to save and reload the operating system.

  See the link below for download and simple installation instructions.

  First find your operator and the system operating file that you want to use.
  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• BlackBerry Smartphones can receive messages from my Hotmail account

  I just got my new camera 9700 "BOLD". I have implemented accounts my gmail and hotmail. Unfortunately, I can't receive mails from my hotmail on my phone even if they are not on my hotmail. This isn't the case of gmail, which seems to work well and push emails from my handset as soon as they arrive. Can someone please help me here?

  Thank you

  How long did you receive Hotmail messages on the device. Now Hotmail access email via POP so he asks e-mails mew ~ 15 minutes.

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry smartphones can not get incoming messages in Facebook

  I'm unable to receive incoming messages in the facebook message box. The messages are giving, but I can't receive. Ask for help!

  Hi and welcome to the forums!

  KB27993 Facebook for BlackBerry smartphones is is more updated of the new RSS

  «On some occasions, that the Facebook® for application smartphones BlackBerry® is therefore more updated news FEEDS even when a manual refresh is complete.» Users of blackBerry smartphones who not know this problem may be able to view existing comments or other profiles of FaceBook® friends".

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• BlackBerry Smartphones Can I recover my blackberry protect data backup on a Mac?

  My blackberry 9360 a curve was stolen a few days ago, I never it synced with my computer but I still saved on blackberry protect and I can access my data if I go to protect.blackberry.com and login with my blackberry ID. I see that my backup files exist but I can't download them and I can't get a new blackberry at the moment but I really need all my contacts and phone numbers, is anyway that I could retrieve this information on my macbook?

  Hello

  BB Protect backup files are only single use... to restore to a BB device. It has no other use of them. Where the reason for which this BB Protect is a component very well to a good backup, but in no case should be considered to be the only component.

  If you can access another BB, even for a short period, you can restore it and then save it on your computer, from which you can get 3rd party applications to extract the local backup data in human readable format. However, I've never heard of these tools for MAC... but also, I don't look for MAC stuff.

  If you don't try this (restoration of BB Protect for an another BB), you must be very careful... to refer:

  • KB31489 BlackBerry Protect for BlackBerry smartphones does not display the backup files to restore

  Good luck!

• BlackBerry smartphones are not able to put songs on my storm... Phone not connecting

  I installed the Desktop Manager and when I click on the section media says I need turn on mass storage. I have the memory of mass, but it is not always connect. What can I do to fix this because I really want to put more songs on my phone.

  My phone is not fully install on my computer because it says there is a problem with the drivers of Bluetooth devices, I don't know what it is for, but I guess that its important. Where can I find the drivers to install on my computer?

  Any help is appreciated.

  Hello brend82 and welcome to the community of BlackBerry Support Forums.

  Take a look at this article from the BlackBerry Technical Solution Center

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer