BlackBerry smartphones can not save - stop WTLS Options

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• BlackBerry smartphones can not save the photo

  When I take a picture it does not save, just as directory not found. Help please!

  Please check the Options of the camera so the photos are saved on the phone or SD card memory. If it is set to SD card, make sure your SD card if it contains errors or if it can be detected by the phone.

  Ron

• BlackBerry smartphones can not save device, no BB browser and cannot email a/c configuration

  Info on the device

  SFR - France

  BlackBerry Tour 9630 - OS 5.0

  Problem:

  I got this phone from a friend who bought it at the Sprint USA. I've now warned

  a Blackberry plan with my operator in France. I got a Blackberry message:

  "Your handheld device was registered by the wireless network.

  I got this message a few times when I rebooted the Blackberry. However, now

  I'm trying to set up the e-mail account, he said that the device was not registered and

  follow the following instructions:

  Options -> Advanced Options -> host Routing Table -> sign up now

  Which I did and then received the following message:

  "The registration message sent."

  But I never received any confirmation. I contacted my ISP

  but since they have not marketed the 9630 they can really help.

  We tried to configure and save manually the device on a web browser

  on your desktop:

  mobileemail. Vodafone.fr

  It worked, I was able to add my device with my PIN and IMEI code and

  Add an email. But still nothing on my mobile device... :'(

  "Your device was a conencting the server problem.

  Also I always "Activation required" on the top of the screen.

  Could someone please help with this question? I don't really know how

  retrieve the blackberry browser and for labour to send it.

  Internet seems to work very well, I can access to Whatsapp, viber

  and the web via Opera browser... But I just wanted to know if it is

  possible to make full use of the Blackberry options

  Thank you in advance for your help and suggestions.

  DAS

  Hello again,

  Given that I had no solution and nothing to lose, I decided to reset the factory setting

  my Blackberry by smoothing on...

  And guess what... Everything seems to work perfectly well. I was able to set

  e-mail messages. Browser and Blackberry logo are here! So I guess that there are incompatibilities

  with the settings already on the phone and the new (from my ISP).

  In any case I still don't know why it is still written Activation required on top of my screen and also

  When I switch on the mobile, it is still not able to 'register' on the phone. Even if every thing

  seems to work fine now.

  Thanks for your help.

  D

• BlackBerry smartphones can not save my laptop to a wireless network

  I'm not able to save my my device on the wireless network. When I click on the register now button it says registration message sent but nothing happen. I use BSNL sim.

  I'm new to blackberry, I don't know anything about.

  Help, please!

  Hey farooqa737,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  Do you have a BlackBerry data plan with your network service provider? Also is your 3G, GSM, GPRS or EDGE signal in capital letters?

  Can send me a private message with your PIN so I can continue the investigation?

  Thank you.

• BlackBerry smartphones can not use the contact option search on blackberry messenger

  my camera 9360

  I can't use contact search on my blackberry messenger, if I use that just get my blackberry Messenger to block/no response.

  What will happen?

  Pliss help me, brother and sister n

  Thank before and after

  Hmm... I don't know why your BBM contacts are suspended.

  • I would try to backup your BBM contacts on your media card (open BBM > Menu key > Options > backup locally to media card).
  • Then, to delete BBM on your device in Options > advanced > Applications (options > device > Applications)
  • Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.
  • Now, reinstall BBM using your Blackberry browser to www.blackberry.com/bbm
  • restore your identical to the backup above BBM contacts.

• BlackBerry smartphones can not save my Bold 9000 more

  I have a 27 "iMac with Mac OS X Lion installed. I didn't save my 9000 "BOLD" since I installed Lion. Now I tried with Deskop Manager 2.1.13 and it does not work. My device is recognized, but every time I click on the 'Save' button (I have a German version so I hope that the text is correct here), just DM closes the back upward and said: "Backup is not possible due to an unknown error. It's really annoying because I need baxckuo my 9000 "BOLD". I am running 5.0.0.1049 in my 9900.

  Oh and I tried Manager Deskopt of BB of windows in a VMWare Windows XP machine and it does'nt recognize my "BOLD" at all (on Mac it is my "BOLD" and even Monte).

  Thanks for any help!

  walmo

  The problem is solved ist! Thne Desktop Manager tried to put the backup in a directory that is not out. I just changed the directory of an existing and everything works fine. A more accurate message to the erroer of the Dm would have helped a lot here...

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry smartphones can not get incoming messages in Facebook

  I'm unable to receive incoming messages in the facebook message box. The messages are giving, but I can't receive. Ask for help!

  Hi and welcome to the forums!

  KB27993 Facebook for BlackBerry smartphones is is more updated of the new RSS

  «On some occasions, that the Facebook® for application smartphones BlackBerry® is therefore more updated news FEEDS even when a manual refresh is complete.» Users of blackBerry smartphones who not know this problem may be able to view existing comments or other profiles of FaceBook® friends".

• BlackBerry smartphones can not synchronize with the USB cable plugged into charge pod

  Hello

  I read on the web site of shopblackberry.com, in the details of charge pod ( http://www.shopblackberry.com/_blackberryaccessories/cgi-bin/pd.cgi?frompage=category&page=product_d... ) that the pod can handset with charger travel or data cable for charge and/or sync with a BlackBerry smartphone. So, my question is related on a problem or a misunderstanding of me to this description.

  I want to know if we could recharge and synchronize the BlackBerry via USB cable or is only responsible for the BlackBerry when connected that way. My second question is, is it possible to synchronize the BlackBerry with the USB cable plugged into the pod or not?

  Because I got a request from one of my users about the fact that his BlackBerry 9000 can not synchronize when it is on his group.

  Thank you very much!

  Hello

  It's a loading dock. It is useful, because just drag you your "BOLD" in there and it will load (just like the 8300 Curve).
  If you want to synchronize, you can plug a usb on the side of the appliance cord. This can be done while the machine is in its dock, where the description.

  I have the same crib, but for the 8300. It's really worth buying. I'm happy with it every day.

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• BlackBerry smartphones can't save contacts

  I have a Curve 8520 and have noticed that I can not save new contacts to my phone.

  I tried to add to my address book and my phone just hangs. I tried to add a phone through my registerr of appeal number and it bounces just to the original screen and I tried to add to the menu in my text messages and still it will not load.

  Any idea please?

  Thank you

  
  

• My 9500 storm blackBerry smartphones can not receive files via bluetooth, but I can't send

  Please help someone, my blackberry storm can not receive files via bluetooth, but I can send, what could be the problem?

  Have you tried and went to accept via Bluetooth? Some of the older software on the BBS, you need to go to the media file and say accept via Bluetooth. Consider the two features are already paired.

• BlackBerry smartphones can not configure e-mail, the option is not available

  Hello

  I just bought a new BB9790 and replace the sim card from my old BB9300 inside.

  I still have the same provider, vodafone, so everything should work, but it doesn't.

  I can't select the option to set up my e-mail account.

  After discussing 5 times with vodafone yesterday they me told to contact Blackberry because it's not their problem, everything is configured correctly on their side.

  I've tinkered a bit more and discovered that when I take out the sim card, reset the phone, I am able to select the mail account to set up a business account. don't have one so it does not work.

  But as soon as I put in my sim card, I can not select the e-mail account.

  I connected my BlackBerry ID and tried everything I could find on the internet, but it still does not work.

  sending the phone back and get another probably won't solve the problem because it looks like a software issue or registration.

  Who has a solution for this?

  Thank you, Monika

  Orange/EE addresses these issues.
  You just have not found the right person yet.

  Therefore, your BIS account is active. Now you need the service books to allow the configuration of personal messaging. EA can push those for you. Or, you can set up the account yourself at this link

  https://orangeuk.BlackBerry.com/

• BlackBerry Smartphones Can not put in place a personal e-mail account. I have only option to activate a company account

  Hello.  I've worked for a company and access enterprise server needed to receive e-mails from company on my Curve 9330.  When I need is more capability, I called my provider, Sprint and cancelled my plan Enterprise Server and was able to set up a personal email account.  I need to recharge the phone to the default values and now when I go in the installation program to configure a personal e-mail account I only get the option.  When I select the email icon I automatically join in a sign 'no active account' and wonder of my enterprice account activity by providing an email and a password.  I don't have these and my personal e-mail id and password do not work.  I looked through the forums and follow the suggestion which has not solved the problem.  I also called Sprint and confirmed I have more company on my account/plan, in addition to checking with my local cable/internet provider that they do not cause the issue.  I rebooted the device 3 times today and have not made any progress.  Any help would be appreciated.  Thank you.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should contact your mobile provider for official support... but, this time, not only ensure that BES is deleted, but the BIS (BlackBerry Internet Service) is active, this is necessary in order to have personal email accounts on your BB device (as well as many other owners of BB services).

  Good luck!

• After OS upgrade blackBerry smartphones, can not open the Options | On...

  Hello

  I have a problem. After I did my 8120 an upgrade of 4.5.0.182 a.187, all smoothly one a little faster.

  Unfortunately, now I can't open the 'about' appearing in the Options menu (Options |) About).

  Is there something wrong? the upgrade process have no error and everything is ok, except for the "a point".

  I tried battery pull, even the reset factory. nothings happened.

  I tried to demote him again to see if that 'about' can relieve, but it can not...

  Now, I can only do is Shift + Alt + H to see some of the 'a way'...

  Not important perhaps, but I want to see my Pearl being 'perfect' again...

  Can anyone help?

  Some aides will enjoy...

  Thanks before.

  If I remember correctly, there was a release of range of the BONE in which the screen about would be absent, if you deleted also modules of cod voice activation of the installation of the OS.

  Did you?

  The work is to tap on the home screen of the equipment (press the ALT key) E A C E

  On the SureType keyboard, maybe type E E A C E, I honestly can't remember right now. Try it.