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• BlackBerry smartphones can not send email with v4.5

  I've upgraded to version 4.5 of the software of the device for my Curve 8310 and now I can not send emails (receives OK). I can't access the email settings. When I go to the Setup Wizard, it happens to the page date and time and the next page returns a "404: not found" error. If I go to my 'Mobile e-mail settings' it does not recognize my user name and password (grrrrrr). Suggestions that don't involve reinstalling the original software?

  Network: Vodafone UK

  Hi mjbryan

  U put in place an email with the BlackBerry Internet Service account?  If you have, you must log into your BIS account and return service directories.  If you have not configured to send yet, you must create an BIS account and add your email address.  You should be able to set up BIS here http://www.mobileemail.vodafone.net/

  See you soon!

• BlackBerry smartphones can not send emails

  Hey people,

  All over suddenly I can't send email through my bb device. Also, can not open attachments - get a message error "request may contain information finished book, service not found.

  Any ideas?

  Thank you

  Yar

  Return service directories usually does the trick.  What you need to do is then to call Vodafone and ask them to put your BIS.  Once they have done that, ask them to send you service on your phone directories.

  My next suggestion will be an OS reload so we'll see if reset them your BIS will solve the problem.

  Please post back with your results.

• BlackBerry smartphones can not send emails on new storm w / integration BES

  I have the new Storm 9530 (Verizon) and have the latest version of the os installed via Nguyen. I can not even send emails via my BES. I wiped the new BB of the BES several times and I give up at this point. Our BES version is 4.1.4.15 and I don't think it should be initially to do because he fully identifies the phone as a 9530. It is being upgraded to V 4.1.6 r2 tomorrow night.

  I don't get some emails. Other things that I tried to get the send feature including get the books service sent again, the reinstatement of host routing tables and a battery pull or two. The settings are set to balance as well.

  I'm at my wits end with this thing!

  Please indicate if you can and thanks in advance.

  Usually I have seen that when a person is not the appropriate permissions configuration

  Check out these KB articles:

  http://www.BlackBerry.com/BTSC/KB04707

  http://www.BlackBerry.com/BTSC/ KB00274

• BlackBerry smartphones can not send Gmail account messages

  I have all the settings have not changed and am for some reason, unable to send emails from my gmail account. My business email works great.

  I get all emails and when I answered, or compose a new message I've only have the option to save a draft.

  Any help would be appreciated.

  Thank you!

  Call your carrier and ask mail books, they can send to you in less than 30 seconds, or you can do this through your operator's web page, connect your account and go to the installation and maintenance log, post send you.

  After this check, if you can send messages.

• BlackBerry smartphones can not send email since upgrading to 4.5

  I just installed the upgrade of OS 4.5, and now when I try to create an email it says I have no service message set. How to configure? My phone worked perfectly for over a year, and this update has caused total chaos.

  Thank you! It worked.

• BlackBerry smartphones can not send messages or make phone calls

  My BB torch worked fine earlier, but there is an hour, it just stopped.  He has connections and bars, until in the Connections window bit. I tried it turn on and off as well as to take out the battery after it's off to reset.  I tried to remove all of my old conversations in the phone as well. I can still connect to the internet on this topic very well.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

  Good luck!

• BlackBerry Smartphones can not write emails, only not receive it?

  My curve doesn't let me write emails... I can receive, but if I try to reply to an email I can choose the option 'answer', but then I don't have any ' send' button... If I try to send a new message, well, I can write it and send it, but then it comes back with a red...

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS lines for these accounts.

• BlackBerry smartphones can not receive emails and browsing!

  Juice I activated my blackberry services, a few days before, I can e-mail sent through my bb, but I can't receive mails through my bb... I n don't know wat happnd! as as I do hav navigation but I cannot see the maps or vision satellite of the Earth in the navigation of bb application, its just like a blankpage!

  Hello!!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should talk to your provider of mobile services for formal support.

  Good luck!

• BlackBerry smartphones can not receive emails on "BOLD"

  I have updated my OS to a newer version (6.0) and I can not receive email on my phone.  He tries to connect but the message comes back that it is impossible to connect to the server.  I backed up my phone today, can I return to a previous back upward, and then restore on that?  It's back up to 2 years, how that affects my phone, it's to say, contacts, etc.

  I solved the problem... I just took my battery and released.  Phone has started to receive emails from all my email addresses.

• BlackBerry smartphones can not send photos

  I downloaded the new bbm 6.0.0.129 and I can not send pictures or voice notes ect... And even when I go on my photo albums, I can't send it to bbm from there, it gives me only the options to send text or email or on facebook, but not to a Messenger contact why I can't?

  First try a battery pull.  While the unit is powered on, unplug battery 15-30 seconds, reinsert, then wait for the device to reboot.  Who help me?

• BlackBerry Z10 can not send email with pop accounts...

  Z10... #STL100-4 OS: 10.2.01791 Verizon

  I can receive emails for my pop [email protected] and @columbus.rr.com, BUT I can't send emails... someone can help me with the info from the server... and any information that could solve this problem... or help. I have

  tried everything... Please help!

  THX

  Bowdett

  I had my RR give me new settings when my emails stopped going out. They changed their steps.
  To the lower entrance
  Mobile - smtp.roadrunner.com
  Port 25
  Try and save at the top right.

• BlackBerry smartphones can not send or receive e-mail messages

  Cannot receive or send emails on blackberry - message reads "eception exception DSSMA (5): 2 invalid state.

  OK the email on laptop - how I grind

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry smartphones can not send or receive emails from hotmail.

  I stopped getting emails from my hotmail on my phone account yesterday and then a message from blackberry, saying that I had to post my email, I did very well and also had recorded my blackberry ID. However, I still can't send or receive my emais and when I try to send it comes up with an error message: "user account is INVALID mode." I changed my hotmail password the other day; don't know if it's important.

  In addition, I tried to change the e-mail account set up on my blackberry, but it does not allow me to access the account settings or let me add a new account, the option just doesn't exist or appear, who had not been a problem so far. I could, however, set up a company account if wanted. I do not know who to contact about this thought so I post here everything first...

  Any help much appreciated! Thank you

  Hello!

  Finally we got to know the problem.

  Since there is no EDGE symbol means that you need to call your service provider to activate your package BlackBerry Internet Service (BIS) active or active if re forbade it.

  I hope that solves your problem!

  If your problem has been resolved then would you be asked to click 'Like' and accept as a 'Solution' that other advisors invest it times on this Message more.

  Thank you.

• BlackBerry smartphones can only send emails to plain text, not HTML

  my new phone will only send emails to plain text. its set up to send in HTML, but it also denies. any thoughts?

  Thank you!

  Hello and welcome to the Forums of Support BlackBerry.com.

  BlackBerrys send text, not HTML.

  Can receive and display HTML messages, but not send.