BlackBerry smartphones can not send messages or make phone calls

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• BlackBerry smartphones can not send message BB messenger

  Please help me, I just used my b bold 9900 for a month, but just a few hours recently, I can't send my message to others, I already check my packed internet still active, in fact, what causes this? Thank you

  Hey Rudysusanto,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  When you send a BBM message, you receive a check or a clock icon or a red X?  Also can you send me a private message with your PIN so I can continue the investigation?

  Thank you.

• BlackBerry smartphones can not send MMS on my phone, can receive but not send.

  I have a BB Curve on the US Cellular Network and I can receive MMS messages, but I can't send them, service books and stuff and I can't seem to understand. I had a BB with VZN curve and it worked, my roommate has this phone and our settings are the same. I'll try the technicians of BB, but who knows, can someone help me please?

  Well to all of you who wonders, I got it fixed. I called my suppliers help tech blackberry once more and they forced me to access my phone via this strange number and come to find out the store, I got fat fingers the number of departure of mms... I changed it and it works as advertised...

• BlackBerry smartphones can not send email with v4.5

  I've upgraded to version 4.5 of the software of the device for my Curve 8310 and now I can not send emails (receives OK). I can't access the email settings. When I go to the Setup Wizard, it happens to the page date and time and the next page returns a "404: not found" error. If I go to my 'Mobile e-mail settings' it does not recognize my user name and password (grrrrrr). Suggestions that don't involve reinstalling the original software?

  Network: Vodafone UK

  Hi mjbryan

  U put in place an email with the BlackBerry Internet Service account?  If you have, you must log into your BIS account and return service directories.  If you have not configured to send yet, you must create an BIS account and add your email address.  You should be able to set up BIS here http://www.mobileemail.vodafone.net/

  See you soon!

• BlackBerry smartphones can not send photos

  I downloaded the new bbm 6.0.0.129 and I can not send pictures or voice notes ect... And even when I go on my photo albums, I can't send it to bbm from there, it gives me only the options to send text or email or on facebook, but not to a Messenger contact why I can't?

  First try a battery pull.  While the unit is powered on, unplug battery 15-30 seconds, reinsert, then wait for the device to reboot.  Who help me?

• BlackBerry smartphones can not send or receive e-mail messages

  Cannot receive or send emails on blackberry - message reads "eception exception DSSMA (5): 2 invalid state.

  OK the email on laptop - how I grind

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry smartphones can not send Gmail account messages

  I have all the settings have not changed and am for some reason, unable to send emails from my gmail account. My business email works great.

  I get all emails and when I answered, or compose a new message I've only have the option to save a draft.

  Any help would be appreciated.

  Thank you!

  Call your carrier and ask mail books, they can send to you in less than 30 seconds, or you can do this through your operator's web page, connect your account and go to the installation and maintenance log, post send you.

  After this check, if you can send messages.

• BlackBerry smartphones can not send new text of the messages folder

  I have a Bold 9650.  I have, unfortunately, updated for the new OS and now I am unable to send texts from the news of my Messages folder.  I can send an email and response to text, but when I open the menu and click on 'Another new message' there is nothing there.  It's a dead link.  I have to go in my contacts folder, compose and send text, then close to everything in my Contacts folder.  Is this a bug or something put in place bad?

  This new OS is horrible.  He got all these bells and whistles, with none of the previous operating system usability.

  Don't give up quite yet, Stacie.

  OS 6 is a solid operating system with many advantages over the OS 5.  If you have recently upgraded to it, your phone can not be used to it and she can act a little.  This is normal and with a few tweaks here and there, we can get it just how you want.

  A battery pull will probably solve this problem.  Remove the battery while your phone is on, then replace it.  Return to your Messages folder and see if the option appears.

  If Yes... Yay!  If not... let know us and we will try something else.

• BlackBerry smartphones can not send emails or messages image

  I got my Blackberry about 2 weeks and everything worked very well. But, today is not send or receive picture messages or emails and I don't know why.

  Help?

  OK, here ya go...

  Try this...

  Go to OPTIONS > ADVANCED OPTIONS > APPLICATIONS > TABLE of ROUTING HOST > then press Menu (BlackBerry) > register NOW.

• BlackBerry smartphones can not send and receive E-Mails / BB Internet Service does not

  Hello

  got a 9000 "BOLD" for Christmas and just move my Pearl 8100 via Switch Device Manager to 9000 "BOLD". One problem so far: although I copied all the data including my accounts of personal emails from the bead on the "BOLD", I can't send / receive E-Mails.

  Just found that Blackberry Internet Services do not now. If I understand the manual, I have to activate the device. I just sent the message HRT, but is it enough?

  In the email setup screen I just find the configuration of the company, not an option to set my personal E-mail-accounts.

  What should do?

  TIA

  Ralf

  Hello

  OK, now it works. The "BOLD" had to be activated manually by my carrier; He didn t connect automatically as it should. Then I had to make several soft resets, changed the unit - so I needed another site (country), not that we mention here - and finally the "BOLD" connected to the Initernet - finally!

  So, the BB seems to be a bit complicated; never encountered such problems using my Pearl. But in any case, now it works.

  Thanks for your support!

• BlackBerry smartphones can not send SMS all showing pending

  I composed a few SMS messages. After having worked very well until today, for some reason any, although a message can't send anything now. What I did / I forgot to do? Ive only had the phone for 4 days and have to say that I love him, but it's really annoying! Help! All of my connections are on and I'm currently at about one meter of my broadband connection!

  Had had enough and took my phone shop Vodafone. They gave me a replacement SIM, after verifying that all my settings were correct. When they took my old SIM, they commented "oh, my dear, you have an old SIM you don't have it" [the story of my life!]. Inserted the replacement SIM card and went home. Found that I could get only SOS via the phone and SMS messages could not be sent to all them [rather than be left as "pending" as they were before]. Technical support phoned and nice lady spoke to me through the authentication of SIM [seems it didn't had not been 'authenticated' entirely by the store], turned phone off, removed and reinserted new SIM and switched back on. And that is, all flashed in life!

  Now also supported top and syncronised my old palm PDA to the blackberry via Outlook - everything is going very well and now in market! Next problem - will not work quite how to transfer my documents/spreadsheets, but this is the problem of the future!

• BlackBerry smartphones can not send meeting invites

  Hello
  Strange problem. I'm on BIS and sync had my 3 Gmail accounts on the phone. My calendar is set to sync and seems to work.
  But I can't send invites. Can I create a new appointment, but I can't send as meeting requests.

  I made sure the default CICAL is on my Gmail account and all the service books are present.

  I do not have a menu item 'create invite' & the participants button app is grayed out.

  No idea how to fix it?

  Info on the device:
  BlackBerry 9800
  Smartphone (3G, Wi - Fi)
  6.0 bundle 1907 (v6.0.0.448, platform 6.4.0.210)
  Band 3G 1,2,5,6
  The kernel v3.8.6.5 encryption
  Brand version: 1.0.137.657M
  The micro Edition configuration: CLDC-1. 1
  Micro Edition profile: MIDP - 2.1
  Micro Edition JTWI Version: 1.0
  Micro Edition Media Version: 1.1
  Micro Edition PIM Version: 1.0
  Micro Edition file Version: 1.0
  Edition micro Bluetooth Version: 1.1
  Micro Edition location Version: 1.0.1
  Micro Edition Security and Trust Services (APDU) Version: 1.0
  WLAN Version: 4.2.0.73

  Fixed it by going to Configuration - email and uncheck sync calendar. Then recheck the box. All very strange.

• BlackBerry smartphones can not send or receive emails from hotmail.

  I stopped getting emails from my hotmail on my phone account yesterday and then a message from blackberry, saying that I had to post my email, I did very well and also had recorded my blackberry ID. However, I still can't send or receive my emais and when I try to send it comes up with an error message: "user account is INVALID mode." I changed my hotmail password the other day; don't know if it's important.

  In addition, I tried to change the e-mail account set up on my blackberry, but it does not allow me to access the account settings or let me add a new account, the option just doesn't exist or appear, who had not been a problem so far. I could, however, set up a company account if wanted. I do not know who to contact about this thought so I post here everything first...

  Any help much appreciated! Thank you

  Hello!

  Finally we got to know the problem.

  Since there is no EDGE symbol means that you need to call your service provider to activate your package BlackBerry Internet Service (BIS) active or active if re forbade it.

  I hope that solves your problem!

  If your problem has been resolved then would you be asked to click 'Like' and accept as a 'Solution' that other advisors invest it times on this Message more.

  Thank you.

• BlackBerry smartphones can not send or receive e-mail, or use web2go

  Hi-

  I hope that someone can help you. I can't send or receive e-mails on my Blackberry. I use gmail. I tried to play around with the settings, but I can't get even the web2go right now when I try to enter my e-mail settings. It gives me an error message that says: "the site are not available in this way. Please use the URL or the link provided by your service provider. "I do not know what link they are talking about. I tried a soft and hard reset nothing helps and can not find a solution online. It is true that anything more than a reset is beyond my knowledge.

  Here are some details about my setup:

  BlackBerry Curve 8520

  Carrier: T-Mobile with package data

  OS v4.6.1.259 (Platform 4.2.0.116)

  E-mail: gmail

  Any help would be greatly appreciated!

  This this way... > connection
  > account management
  > Go to the bottom of the page
  > Connect and share
  > configure e-mail
  You should be sent to the Blackberry page

• BlackBerry smartphones can not send e-mail

  I can't send the email from my Bold 9870 but someone sent me an email and I was able to answer.
  Whenever I have email, it displays a red X in the mail

  The issue has not been resolved, but I just discovered a temporary way to send an email on my BB. What I do is add recipient th to the hidden copy that is BCC and I realized that the message is always delivered whenever I did.
  But pls, always in search of a permanent solution to it. Thank you