BlackBerry smartphones can not send or receive e-mail

can someone tell me how to return my service books

Sure - This is the KB:

  • KB02830 Send the directories for the BlackBerry Internet Service

Good luck and let us know!

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry smartphones can not send or receive e-mail, or use web2go

    Hi-

    I hope that someone can help you. I can't send or receive e-mails on my Blackberry. I use gmail. I tried to play around with the settings, but I can't get even the web2go right now when I try to enter my e-mail settings. It gives me an error message that says: "the site are not available in this way. Please use the URL or the link provided by your service provider. "I do not know what link they are talking about. I tried a soft and hard reset nothing helps and can not find a solution online. It is true that anything more than a reset is beyond my knowledge.

    Here are some details about my setup:

    BlackBerry Curve 8520

    Carrier: T-Mobile with package data

    OS v4.6.1.259 (Platform 4.2.0.116)

    E-mail: gmail

    Any help would be greatly appreciated!

    This this way... > connection
    > account management
    > Go to the bottom of the page
    > Connect and share
    > configure e-mail
    You should be sent to the Blackberry page

  • BlackBerry smartphones can not send or receive e-mail through hotmail

    I have the Pearl 8110 and I had it in place to receive and send emails through my hotmail and aol accounts. I can always send and receive by aol, but not through hotmail

    You will probably need to revalidate your hotmail account. I read a few questions a couple days affecting hotmail users. Several hotmail accounts must also be renewed all the 90 days. Click the icon to setup e-mail on your BlackBerry and sign in to your account BIS (BlackBerry Internet service). Click e-mail accounts, see if you have to re-enter your password for your hotmail account.

  • BlackBerry smartphones can not send or receive e-mail messages

    Cannot receive or send emails on blackberry - message reads "eception exception DSSMA (5): 2 invalid state.

    OK the email on laptop - how I grind

    Hello and welcome to the community!

    There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

    Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    If it doesn't boot properly, then you need to try Safe Mode:

    • KB17877 How to start a BlackBerry smartphone in safe mode

    There may be a code updated to the value of the carrier - check out them through this Portal:

    The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

    Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

    • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

    The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

    Good luck and let us know!

  • BlackBerry smartphones can not send and receive E-Mails / BB Internet Service does not

    Hello

    got a 9000 "BOLD" for Christmas and just move my Pearl 8100 via Switch Device Manager to 9000 "BOLD". One problem so far: although I copied all the data including my accounts of personal emails from the bead on the "BOLD", I can't send / receive E-Mails.

    Just found that Blackberry Internet Services do not now. If I understand the manual, I have to activate the device. I just sent the message HRT, but is it enough?

    In the email setup screen I just find the configuration of the company, not an option to set my personal E-mail-accounts.

    What should do?

    TIA

    Ralf

    Hello

    OK, now it works. The "BOLD" had to be activated manually by my carrier; He didn t connect automatically as it should. Then I had to make several soft resets, changed the unit - so I needed another site (country), not that we mention here - and finally the "BOLD" connected to the Initernet - finally!

    So, the BB seems to be a bit complicated; never encountered such problems using my Pearl. But in any case, now it works.

    Thanks for your support!

  • BlackBerry smartphones can not send or receive emails from hotmail.

    I stopped getting emails from my hotmail on my phone account yesterday and then a message from blackberry, saying that I had to post my email, I did very well and also had recorded my blackberry ID. However, I still can't send or receive my emais and when I try to send it comes up with an error message: "user account is INVALID mode." I changed my hotmail password the other day; don't know if it's important.

    In addition, I tried to change the e-mail account set up on my blackberry, but it does not allow me to access the account settings or let me add a new account, the option just doesn't exist or appear, who had not been a problem so far. I could, however, set up a company account if wanted. I do not know who to contact about this thought so I post here everything first...

    Any help much appreciated! Thank you

    Hello!

    Finally we got to know the problem.

    Since there is no EDGE symbol means that you need to call your service provider to activate your package BlackBerry Internet Service (BIS) active or active if re forbade it.

    I hope that solves your problem!

    If your problem has been resolved then would you be asked to click 'Like' and accept as a 'Solution' that other advisors invest it times on this Message more.

    Thank you.

  • BlackBerry Smartphones can not send or receive MMS on my 8100

    My service provider is T-Mobile, but I have not had any problems with it on my previous phone.

    Under service book, I have Config MMS, but I have nothing under the host Routing Table. I tried clicking on 'register now', but then he says 'Registration Message sent'... He sends this message?

    My plan has the ability to send and receive MMS, and I don't have a data plan. I'm also not on any corporate server.

    Any ideas?

    Hi and welcome to the Forums!

    If 'Register Now' done nothing (you should receive a Message on your BB), then you need to contact your carrier for assistance that something in your account with them does not work as it should... and they control your account.

    Best.

  • BlackBerry smartphones can not send photos by e-mail or text

    I rebooted, I pulled battery.  Nothing works.  Ordinary e-mail is fine but it will not send a photo, and when I select a photo in my library, there is no shipping option.

    I've seen a lot of internet posts on this subject, but no solution.  If you have a solution, please email me or post here.

    This has proved to be a simple problem... While seeing if I could send, I didn't have the TO: field filled.  To see a shipping option, you assign an e-mail address in the TO: field...

  • BlackBerry smartphones can not navigate or receive my mails via WiFi

    Since getting my Torch9800 I was unable to use the WiFi connection only to surf the web, use the applications or simply download my mails.

    To do all that I always have 'data services' on (i.e. go through my network provider).

    Can anyone help please.

    Thank you

    pwl13

    Hi pwl13

    Welcome to the BlackBerry Support Community Forums

    Manage the connection > we must restore our data services, otherwise you won't receive any data on your 9800. Our BlackBerry browser will always choose the connection preffered, i.; e If you are connected to a wifi network, then he chooses wifi as preferred mode for data, not your network provider.

    If you want to confirm, then when you are connected to a WiFi with data services ON, go in manage connections > Service status > BlackBerry Internet connection > you will always see the rather then Mobile WiFi network.

  • BlackBerry smartphones can not send email with v4.5

    I've upgraded to version 4.5 of the software of the device for my Curve 8310 and now I can not send emails (receives OK). I can't access the email settings. When I go to the Setup Wizard, it happens to the page date and time and the next page returns a "404: not found" error. If I go to my 'Mobile e-mail settings' it does not recognize my user name and password (grrrrrr). Suggestions that don't involve reinstalling the original software?

    Network: Vodafone UK

    Hi mjbryan

    U put in place an email with the BlackBerry Internet Service account?  If you have, you must log into your BIS account and return service directories.  If you have not configured to send yet, you must create an BIS account and add your email address.  You should be able to set up BIS here http://www.mobileemail.vodafone.net/

    See you soon!

  • BlackBerry smartphones can not make or receive calls on new 9720

    Hi all I just took delivery of my new 9720. Bought on ebay an unwanted update. The phone is on orange, I inserted my SIM connected to my wireless network, numbering fixed checked is no etc. etc. on but can not make or receive calls. I'm new to the blackberry phone so I missed something? Thank you in advance Dave

    Thanks a lot for your help and your advice. I'll be back on the phone to the seller for a full refund. I ordered another direct phone to orange so no probs, this should be... If all goes well
    Thanks again for the help
    Dave

  • BlackBerry smartphones can not send messages or make phone calls

    My BB torch worked fine earlier, but there is an hour, it just stopped.  He has connections and bars, until in the Connections window bit. I tried it turn on and off as well as to take out the battery after it's off to reset.  I tried to remove all of my old conversations in the phone as well. I can still connect to the internet on this topic very well.

    Hello and welcome to the community!

    I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • KB02830 Send the directories for the BlackBerry Internet Service

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

    Good luck!

  • BlackBerry smartphones can not send emails or messages image

    I got my Blackberry about 2 weeks and everything worked very well. But, today is not send or receive picture messages or emails and I don't know why.

    Help?

    OK, here ya go...

    Try this...

    Go to OPTIONS > ADVANCED OPTIONS > APPLICATIONS > TABLE of ROUTING HOST > then press Menu (BlackBerry) > register NOW.

  • BlackBerry smartphones can not send photos

    I downloaded the new bbm 6.0.0.129 and I can not send pictures or voice notes ect... And even when I go on my photo albums, I can't send it to bbm from there, it gives me only the options to send text or email or on facebook, but not to a Messenger contact why I can't?

    First try a battery pull.  While the unit is powered on, unplug battery 15-30 seconds, reinsert, then wait for the device to reboot.  Who help me?

  • BlackBerry smartphones can not send MMS on my phone, can receive but not send.

    I have a BB Curve on the US Cellular Network and I can receive MMS messages, but I can't send them, service books and stuff and I can't seem to understand. I had a BB with VZN curve and it worked, my roommate has this phone and our settings are the same. I'll try the technicians of BB, but who knows, can someone help me please?

    Well to all of you who wonders, I got it fixed. I called my suppliers help tech blackberry once more and they forced me to access my phone via this strange number and come to find out the store, I got fat fingers the number of departure of mms... I changed it and it works as advertised...

Maybe you are looking for

  • Remove "blocklist.xml" impossible to find a new one?

    I deleted firefox blocklist.xml to solve a problem, I expect Firefox to renew when I start the browser again, but I can not find

  • How can I delete an application from my iPad. The app is frozen.

    How can I delete an app on my iPad? The app is frozen and won't let me delete it.

  • Bubbles of rogue IdeaPad S210 killing the use of the touch screen

    Hello I just bought a Lenovo Ideapad S210 a few months previously. When I start using the screen touch everything works for a few seconds and then bubbles randomly with about a half inch in diameter start popping up, usually horizontally across my sc

  • Error numbers what do mean?

    I get error messages following - I can not turn off safe mode and these are the numbers - 0X0000007B OXF8ADE528 OXC0000034, 0x00000000 0x00000000 What they mean and what do I do now? Thanks DK

  • Olympic coverage

    I use Windows XP Professional and I have MSN as my homepage. I had a lot of trouble seeing any info or video of the Olympic Games. For example, yesterday, I clicked on see the fatal luge accident and the site came and then quickly switch to a blank s