BlackBerry smartphones cannot update Apps in Appworld on desktop, get the message "disable content protection."

Hello

I have the BB Pearl 9100 with OS 6.0.0.723. I try to update/install Apps via the desktop, but every time that I try to do that I get a message "content protection is enabled on the device, please turn it off & try again.

But the content protection is disabled in Options-> Security-> Encryption (the device memory & Media card both are disabled for encryption). I disabled all the options out there, but still, I get this weird message which is not let me update my applications.

Help, please!

Thank you.

Cama1979

Try to reset the BB by pulling on the battery or restore factory settings
First try a battery pull (remove the battery with power and wait about 30 seconds and then replace the battery in the camera) and then try to install it from App World. If that fixed it, try to go through some steps below.

http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB18998

You will also need administrator rights on your PC (Windows 7) to install the plugin.
If not try this

Create a new user account on your computer with ADMINISTRATOR privileges and download the latest version of your favorite browser, Chrome or FireFox

Now, go to this Web site
http://appworld.BlackBerry.com/WebStore/

You be asked to download the PlugIn once again.

Tags: BlackBerry Smartphones

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