BlackBerry Smartphones Contact Import firewall problem

We just started to lower roller curves of a group of 20 in our company.  One of them took their phone for Verizon to copy their contacts of their old Moto Q and I was told that the needs of firewall disabled on the phone.  I tried to do on it, and there is a red padlock next to the State enabled.  I can't find the place where in the strategy on the BES server to disable this feature for Verizon can get off the contacts.  Any help would be greatly appreciated.

Thank you.

I found KB14202 which showed how it out and it worked.  Thanks for the help

Tags: BlackBerry Smartphones

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