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• BlackBerry Smartphones Hotmail w/BIS is not sync when using Windows Live Messenger

  Hello

  I've got BES both BIS working in my BlackBerry. BES has the email that I use at work. BIS has configured my Hotmail account. Both work fine, but when I tried to use Windows Live Messenger in my BlackBerry I realized that the emails of Hotmail stopped coming.

  So far, that's what I got:

  If I connect to Windows Live Messenger from my BlackBerry, from a Windows computer, or within Hotmail (inside the web browser) I no longer receive mail. Everything I do from my BlackBerry still affects my Hotmail account (mark an e-mail as read, delete or sending an e-mail using my Hotmail account).

  When I sign out of Windows Live Messenger and you receive another email, all delays and the new email come to my BlackBerry and guard mail very well until I connect to Windows Live Messenger again. I do not receive the emails delayed until I get a new once the connection from Windows Live Messenger.

  Already tried battery pull, remove and re-add the account of Hotmail in BIS and uninstall and reinstallation of Windows Live Messenger.

  Please, I know already all the love that some people have on other services of e-mail webmail (Gmail, Yahoo, etc.), which helps not at all.

  I searched the web and I have nothing, I hope someone can help me.

  Thanks in advance.

  Hi and welcome to the Forums!

  I think that maybe this KB discusses what happens:

  • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

  Good luck!

• BlackBerry Smartphones BB app world does not appear on new Torch 9850.

  Blackberry app world is not installed on my new torch. I tried to go to the website of bb to download, but I can't find anything on how to download app world. I already tried a reload of the operating system. Help, please.

  If you have a hardware problem, then nothing what to do with the software or operating system will not help. But, at a distance of the internet, there is no way to really diagnose a hardware problem... rather, only to guide you to things to try which will govern the other causes, leaving only hardware like your the most likely cause. See how news of the device is for you, you can not cope and return instead of your place of purchase for formal support and (hopefully) replacement.

  But, if you want to try, then I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you want to try at the OS level, then the easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Help with calendar with Outlook sync blackBerry Smartphones to all appointments will not sync...

  I'm not a great tech, but I have some skills good enough for a girl, if I say so myself... but I'm so frustrated... I need help.

  This is my first public post... So I hope that I give all the information but who will help, if I missed something, please let me know.

  Here is some background info:

  I have a BB "BOLD"

  I use it NOT on a company (network)

  I sync my bb with my dell

  Windows Vista (UGH!)

  Outlook - Version 6.0.6001 Service Pack 1 Build 6001

  My calendar and my contacts are the most important reason, I have a bb

  My contacts are FINE

  My schedule is a MESS

  I have 2 separate email addresses work well my bb... For the purposes of his post, I will refer to them as

  [email protected] and

  [email protected]

  When I do appointments in my work calendar, I do one of 2 things to get all my appointments on the BB

  Plan my gmail as a participant in the designation address or

  Prior to the appointment to my gmail from my work email address

  When I make an appointment directly from my BB I do it by selecting Menu > new = my default settings of the account gmail under the 'send '.

  BB News:

  When I'm in the calendar and select > Menu.Options > calendars > I have 3 options

  [email protected] who has (518 entries)

  Default device that has (157 results)

  [email protected] who has (429 entries)

  When I go to the Menu > Options > Advanced Options > Services > (CICAL) by default is [email protected] , it shows that I have options to select my Gmail or my .mac address

  That is the problem - it did not used to happen, and I frankly did not know that my backup was messed up so I don't know how long this is happening.

   

  When I sync with Outlook

  There are only 518 appointments that are synchronized

  I can't get the other 157 (defect of the unit) + 429 (mac) to sync with my outlook

  Can someone help me to get them all on my gmail calendar? or in my outlook so that I can then sync back with the BB

  I will not sync my bb with my mac

  Here's what I tired:

  • Yelling at the computer
  • Yelling in Spanish at the BlackBerry
  • ignoring the two
  • I stopped myself to throw both of them against the wall.
  • 

  But seriously

  I put the BB Desktop Manager to perform a one-way synchronization > bb to outlook = NOTHING only synchronize gmail

  I changed the (CICAL) to my mac address and synchronized = NOTHING - only synchronization gmail

  I am at a loss and would appreciate any help.

  Hello

  We will remember and then on MAC records.

  Outlook contains records of 158 of the associated Gmail Calendar.

  The calendar by default folders must be cleared and restored to the associated Gmail Calendar.

  The Blackberry associated gmail calendar resulting will be then synchronized with Outlook to add the former default records

  resulting calendars synced to Outlook and Blackberry.

  Reading this, I propose more than once. Method 3 is what we do.

  Let me know, tomorrow, what questions you have the procedure so that we can ensure we succeed.

  KB16063 Unexpected results occur when syncing with a BlackBerry smartphone that has several CICAL service records.

  Let me know how it goes!

  Thank you

  Bifocals

• BlackBerry smartphones ' Eception exception: bridge is not ready. " Make sure that the UMP is running'

  Hello

  I use a BB Curve 9360. I get a weird error "exception Eception: bridge is not ready." Make sure that the UMP is running"everytime I open the web browser or messages in the preview window of message (under the clock). I tried to update the BB system, reset the phone, but the error return finally to the point that I can't use my web browser, except when I remove the battery.

  For the record, the problem appeared after I have updated the system on my phone a few months back.

  Does anyone have an idea how to solve my problem?

  Thank you!

  Hi izzie31

  Welcome to the BlackBerry Support Community Forums

  First, try these steps in order:

  1 - Save your pocket computer.

  • KB00510 : How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 remove and return your Service book

  • KB05000 : Remove the service book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 : Send service for the BlackBerry Internet Service directories
  • (Wait an Enrollment Message arrives in your Inbox for each email that you have configured on your device)

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  After completing these steps, please check if you receive the same error, if the error persists then try this suggestion offered by @ Cpt_Sweatpants on this thread browser help with 9320

  Good luck.

• BlackBerry smartphones I want to delete the contents of my Contacts

  I have the 9530 and cleaned my contacts on my Mac computer file.  I tried to synchronize using Mac pocket for BB, having data on write the content of my contact with BB but he added data instead of writing.

  How can I delete the contacts in my Contacts file so I can start over with a new synchronization?

  Thank you

  Dunc

  To delete address book check completely following steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore, and then click Advanced.
  4. In the list of device databases, select the appropriate database.  For your problem, select address book.
  5. Click clear.
  6. In the warning window, click OK.

• BlackBerry Smartphones e-mail settings will not open

  I was out of my service area of AT & T for the weekend and not allowed access to a 3 G network.  When I came back, my e-mail folders does not open and the screen freezes.  Is the only way to exit the screen to reset, but the e-mail folders will still not open.  Any helpful thoughts?

  Hello!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact ATT to formal support.

• Suddenly blackBerry Smartphones BBM Voice Chat does not work on Bold 9900

  First of all, I got wifi bars on my phone.  It is also on my home network and networking.

  My phone is fully updated and I use BBM 7.0.1.23

  Question:

  I can not access to voice chat BBM. I always grey Bard at the top right of my status that says: "cannot establish your voice chat connection."

  Anyone can offer assistance in this respect?

  Thank you in advance for all those who answer.

  Concerning

  Dan

  Hello!

  With a network carrier signal strong, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• Stereo Bluetooth blackBerry Smartphones Plantronics Voyager 855 will not work with the curve 8330

  Greetings!

  Finally got a blackberry case, it's the only thing sprint has that synchronizes with my mac.  I already love this phone in every way except one.

  My plantronics headset travel stereo bluetooth (with a2dp and avrcp profiles that correspond to the phone) does not work when you listen to the music/tv/video. He worked very well with my motorola and samsung phones, so I don't want to give it up.  Plantronics tells me that the device should work with this phone model. The whole is described on crackberry as compatible.  I can have conversations on the headset in stereo, but no matter what settings I have change / disconnect the battery / re-pair of headphones I still can't make it work. Is there a setting I can change in the phone other than encryption that will solve this problem? Sprint could not help me.   I hope you can, so I do not get this phone.

  I appreciate any instructions

  Thank you

  far ahead... a soon!

  Well, I love my blackberry even more now... In more recent versions of Pandora, Slacker, Radio Companion, etc., you can go into the options and select bluetooth or turn on bluetooth in the context menu.  This did not work very well in previous versions or did not even exist in Pandora.  I continued to try newer versions and now all three programs I tried to work reliable with bluetooth stereo.  So I left my blackberry on the other side of the gym until I realize he had disappeared and he has not yet cut.  Hoping soon too SprinTV updated!  Thank you for we hear on RIM HERE! AND still much faster than the iphone. Cheers!

• BlackBerry smartphones I can send, but not receive files via bluetooth

  I had to wipe my curve over the weekend, and before that I did, I transferred files (pictures and ringtones) on my desk.  Now, I can't get back them on the curve!  What I am doing wrong?  Obviously, I have a ton more photos and mp3 files on my computer that did not need to be transferred, but when I click "receive using bluetooth", I don't know how to refer the file to the desktop I want transferred back.  Help!

  Hi and welcome to the Forums!

  See this KB:

  • KB05409 Transfer a file using Bluetooth technology between two BlackBerry smartphones

  Replace the instructions appropriate for your other device instead of the transmitter unit KB section in the KB. It is on this other device (PC, I guess) you must start sending once you asked the BB to receive.

  Good luck and let us know!

• BlackBerry Smartphones BB App World is not currently available in your country

  The following error message is displayed when the BlackBerry App World is run:

  BlackBerry App World is not currently available in your country. Please notify.

  BlackBerry App World is available only in the countries on this list:

  http://www.BlackBerry.com/app_includes/DeviceSoftware/appworld/appworld_availability_en.html

  Check back from time to time and see if your country has been added.

  Nothing can be done if your country is not on the list.  There is no secret, or diverted or a way that you can use App World, even if your country does not appear.  And no matter if you bought your phone in a country on the list.

  If you wish to make a complaint about not being able to access App World, you must contact your local administration, without EDGE.

• BlackBerry Smartphones Facebook application works is not on my Curve 9300

  Hi, I have a version1.0.88.282G this new Curve 9300 V5.0.0.977 Platform6.3.0.63 Branding. I have subscribed to an ENCORE. I downloaded applications social netwoking such as Twitter and Facebook directly from Backberry phone. Facebook is unfortunately not working error message as follows "you are currently on a service plan that does not support this application. "If you want to use this application please contact your service provider to upgrade the plan." I tried to contact my service provider and they also know why.

  "I tried to use Blackberry app world, but his does not work too well message as follows" Blackberry App World is not currently available in your country. Please checkBlackberry.com for updates. »

  Can someone help me with these?

  Thank you very much.. Help much appreciated.

  Carrier: Saudi Telecom Company (STC)

  Geographical area: Saudi Arabia

  I discovered the solution already, this is the version of the facebook 1.9 application that does not work, when I downloaded the lower version of the Facebook 1.6 and its working properly now.

• BlackBerry Smartphones after reboot, phone does not work, nor can he be identified by cell phone, only exception messages can not go screen or anything, just messages

  all keys are frozen so could not load in safe mode either. Out stack but still no luck

  Eception Exception jav.lang.error OK button is available but cannot click on it. no answer

  just discovered in orange that the phone has a virus. Must be returned to be replaced. The only application that I rebooted was an update to twitter for blackberry.

• BlackBerry Smartphones card MIcro SD is not recognized by my Vista X 64 or Windows XP-based computers (i.e. no drive letter)

  I have a Blackberry "BOLD" with a 1 GB MicroSD card that worked perfectly with my old Curve 8310.  I would like to plug the BB with a USB cable and voila, a drive letter would leap upward and I could easily move files.

  With this "BOLD" and using the same (or any other) SD card, nothing happens.  Although the Desktop Manager software and Device Manager recognizes the BB and everything works fine, the SD card does not appear in the Manager of Windows disk, or as a drive letter in my computer display, or in any software.  No computer does recognize it.  I have to conclude that something is wrong with my "BOLD" refurbished, but I hope someone has a suggestion.

  I tried to change the drive of other readers letters to make room for it, and I tried to update the drivers and reinstall the software and I tried all the different settings in memory on the BB.

  My BB recognize the SD card and I can use the SD card, but no computer will recognize when he's connected with via the USB port.

  My problem was actually quite widespread.  A LOT of people who buy refurbished BB bolding has had this problem.  AT & T needs to tackle this pronto!

• BlackBerry Smartphones Contact App - load only 1 default contacts list (not all)

  Hello

  In short, my question is: "How can I force the Contacts application on my 9780 to load only 1 of my lists of contacts by default?"

  Context:

  I have 2 primary sources of contact information on my blackberry, my personal (gmail contacts) and my contacts from work (Google apps).  I like to keep these lists of contacts separate and apart from each other, but accessible if necessary.  However, this device is mainly for work, I would not have my personal contacts that appear every time I open the Contacts application.  The effect I'm trying to achieve is after the opening of the contacts--> click--> click on 'Select Contact list... '. "--> and chose a.  Is there a way to save this preference / by default, so I don't have to filter whenever I open my contacts list?

  If your contacts are classified as business and personal, all you need to do is to open your address book > filter > choose personal or business.