BlackBerry smartphones dates update on BBM

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• Software of blackBerry Smartphones - frozen update

  Hello

  I use the 9860 Torch on Vodafone

  Last night I downloaded the software update (sorry don't remember what version) wireless and now uses the software update.

  It is stuck/frozen on the screen "Backing Up Your Data", it happened to RSS Social 0% and overall backup process 9% and has been like this for more than 1.5hours (now 4.5)

  Does anyone have advice for what to do, I looked for this problem and found answers but I am at a loss, as if they refer to my question, so some direct advice would be much appreciated.

  have you tried to remove the battery and put it again but it always freezes at the same point

  Thank you

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  Method 1:

  • Open the Blackberry Desktop Software and connect your device to your PC with the USB OEM cable and without inserting the battery.
  • You will get three options: try again, update or cancel; Click Refresh.
  • Once, it is at the stage of initialization of 'pocket', insert the battery.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second method:

  • Start your BlackBerry in safe mode. KB17877 How to start a smartphone BlackBerry in Mode safe
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Good luck and let us know!

• 9860 blackBerry Smartphones software update... IN CASE OF FAILURE

  Like a good little BlackBerry user, I followed the prompt to load a software update.  He asked the question, "Are you ready to be two hours without your phone or emergency access?"  I said, Yes, and he began "backup of your data.  Unfortunately, it is stuck at 6% in "progress in the backup set".  I tried turning off and re-boot and it always gets stuck at 6%.  If I'm doomed?  What I can do.  Will reads now and pray that he will magically fix itself from one day to the next.  If not, then I hope you smart people in these support forums will have the answer for me.  Thanks in advance for your help.     Stephani

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry Smartphones unable to use BBM

  I can't use BBM on my curve 9320 such as a message informs you that exception; java.lang.NullPointer as follows Eception Exception. What's this & how can I get rid of him?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• Problem blackBerry Smartphones Software Update

  Hi all

  I have a serious issue here.

  I tried to upgrade my software today to ver *. 181 everything was fine except when my phone data had to be restored back (step 10 of 10). Where is my application crashed and I had to reboot my Desktop Manager. But now he don't ask me to restore data, or update anything.

  Anyone with a clue that, how can I restore my data that was backed up to my Desktop Manager.

  Thank you

  Ramirez

  Search your entire hard disk for files with the extension of the RPI (*.ipd). What are the backup files created by DTM. Choose which is the correct (very probably by the time of the file) and then use it as a source for restoring:

  • KB10339 How to restore data from a backup file to a BlackBerry smartphone

  Good luck and let us know!

• BlackBerry smartphones I want my BBM back! BBM contacts switched between two phones I own, my wife and me

  Hey, my wife's friends are nice, but I can't be in their discussions... I have 2 bb Torch 9800. For no apparent reason about 3 months ago the bbm contacts exchanged between them without any reason. I've been in contact with my phone provider, and they are perplexed and said that it is a problem of bb... How can I get the bbm is switched back to good phones?

  I tried to remove and reinstall applications, same old contacts...

  Note: I share the same e-mail address on both phones, this could be and question? When I got the phones of MTS, a few years ago, they said it was very good and quite work very well to the top until there are a couple / few months.

  Hello and welcome to the community!

  Sharing the same e-mail address is no problem... e-mail systems is generally accessed from multiple customers, and the application of enamel on the BB is just another type of e-mail client.

  But, if you meant that you share the same BBID on both devices, then it indeed is probably the cause of the problem. It is inadvisable to associate a BBID to more than a SmartPhone BB. Strange things can happen, including the tangle of BBM contacts, as has happened to you.

  Since BBM7, BBM contacts are not stored on the device itself... on the contrary, they are stored "in the cloud" with the BBID. Before BBM7 (indeed, "a couple of years"), the BBM contacts were stored on the device itself and therefore would not mingle if a BBID has been shared between several BB devices.

  Here's what you need to do:

  1. Decide which of the two devices will retain the existing BBID
  2. Manually clean the BBM contacts to reflect only what desires this device
  3. On the other BB, you need to prepare by making a full backup of the device, because the "fix" will wipe
     • See the link in my sig auto on this post for instructions to complete backup
  4. Once you have this backup, you should separate this another BB the BBID existing and create a new brand for the single device
     • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
  5. Once this is done, you can switch to manually re-create all BBM contacts on the 2nd device (no, there is no way to automate this process for you)

  Good luck!

• BlackBerry smartphone how to open BBM bak. file Please HELP!

  Help, please!

  I have a BB Bold 9900 and must open my backup files in urgent BBM!

  I can easily open the file history through Excel on my laptop, but I can't open the backup files, and it is these conversations that I need.

  The files appear like this for example...

  for example. BBM-(12-08-31-10-53).bak

  I also need to open the history files stored in Whatsapp, once again, I can't open these files.

  Any suggestion would be appreciated..!  Thank you!

  Hi pellosmith and welcome to the community of BlackBerry Support Forums!

  BBM and BlackBerry smartphone backup cannot be opened and read on your computer. These files are intended only to restore the BlackBerry smartphone or the application itself.

  Thank you.

• BlackBerry Smartphones Priv: Updated Android OS how much?

  Hello.

  I am interested in buying a Blackberry priv.

  However, the Android OS updates are important to me.

  I see the Priv comes with L and is now extensible m. of specific plans to provide N for the Priv?

  Well if it takes until next year some time. But to find out what it certainly is, frankly, the difference between buying an or not.

  Any info, guess or otherwise he rejoice greatly

  As a side note, I believe that there is a gap in the market here for Blackberry. At the current stage, Apple are always updated the OS on their phones/tablets dating back to 2012 (iPhone 5). Four years of OS updates! The closest I've seen in the world Android is the features of Google that are guaranteed three versions of Android - that they ship with and two other + security updates.

  If Blackberry could match updates features of Google (at least three) or even better, to match Apple, Blackberry Android device to its original investment seems excellent quality / price.

  What are your thoughts?

  thelordharry wrote:

  ... The closest I've seen in the world Android is the features of Google that are guaranteed three versions of Android - that they ship with and two other + security updates.

  ...

  No, Google just guarantee 24 months of updates of new major versions of Android. A friend uses a Nexus 5 without brand, but will I not Nougat Android. It receives security updates (and about 1-2 weeks before I get them on DTEK50), but we are both using Marshmallow for the moment.

  Another thing to consider is the fact that "Powered by Android BlackBerry" is not original Google Android. They have made many changes to make it much safer. It must first be converted to the new version of Android before it can be published. Waiting for Alcatel operate on the DTEK50 (which is almost an Idol 4) won't be enough. Updated the PRIV is even more complex because no partner will help the material part of the new programming software.

• Every blackBerry Smartphone data erased from my phone

  I woke up the morning of Friday, June 17 and noticwd that my phone was placed on the original theme and that all my info contact, e-mail and applications had completely disappeard from my phone. Its a good thing I back up my phone every week.

  What could possibly have done?

  Hello

  Do you have a password on your BlackBerry smartphone? Someone had access to the phone?

  Thank you

• Error on BBM blackBerry Smartphones after update to OS 7.1 bundle 2494 (v7.1.0.907)

  I recently did an upgrade of my system OS and I can access is no longer to BBM - given error "Cannot set up to BBM" 'can't access BBM survey services. Check that your device date and time is well together and try again. »

  I wrote the check, and it still does not work. I did a reset to the factory settings and it does make a difference.  I did something with routing host and also return the Services.

  Please help, it's very annoying.

  With this, I have also two e-mail accounts.  One loaded perfectly and the other just used to load even with the correct settings.  Also very annoying.

  Thanks in advance.

  Monica

  Thank you for your response. I resorted to send to our provider will be scheduled.  Apparently an error with the firmware update that he screwed up.  2 friends with the same problem, so beware if you update your firmware.

• BlackBerry Smartphones Application Update gel & several data Mails

  Hi, I'm new to the forum so please excuse the mistakes of beginners.

  I have a Blackberry 8310 and the other day when using the Desktop Manager synchronization message came

  "Verification of updates of device applications.  Please wait... »

  But the office just froze.  After repeated re - try I uninstalled Desktop Manager, downloaded version 4.6 and installed.  Unfortunately when you browse through the installation I checked the box to wrong server (I should have checked one in low re Internet Server) and since then I was inundated by hundreds of emails from data, as well as the update is always freezing.  I've uninstalled and reinstalled twice (manufacturing make sure you tick the box on the right server) but still no luck.  So I have two problems

  (1) why the update freezes the Desktop Manager and

  (2) how to stop countless emails?  I saw an answer about uninstalling it and using the BIS option, but I did not understand what it means.

  Thank you!

  Hello again,

  Now, I tried your suggestion, but when I try to change the settings I get the error report in a temporary folder configuration file is missing.  Instead, I uninstalled and reinstalled the desktop software, taking care to check the BIS option, but still I get multiple emails.

• Icon lost bbm blackBerry Smartphones after update 6.1.0.71

  Hi, first of all, I am new to blackberry, then so not know much about them, I bought my 9800 on network o2 uk a few weeks ago, until this morning everything was fine, when I updated messenger blackberry to v.6.1.0.71, once rebooted I had lost my bbm icon, is showing as installed in the application manager , I've deleted and reinstalled several times without success, please could someone help me to recover my bbm?

  Thanks in advance, lee

  Thank you for your help, I tried to delete - reboot - reinstall nothing helped, I finished restoring the factory settings, and then software update operating system via the Desktop Manager before you attempt to upgrade from bbm, all now works well again...
  Thanks again, lee

• BlackBerry Smartphones Date & time incorrect in the text (UPDATED INFORMATION) messages

  I don't know what happened, but when I woke up this morning all my text messages have gone on Blackberry Torch 9800. In addition, time & date to which I send or receive a text today is inncorrect, even if the time & date on my phone is correct. Can anyone help?

  8 06

  OK, so I realized that my messgs were accidentally deleted the previous night, so this isn't a problem now. But my time text & still date messed up. Time & correct date on the phone. The text messgs., time on my outgoing txts is OK, but incoming texts times are off by at least 2 hours & the date shows Saturday, February 27, 2049 (today). So weird! Someone has an idea?

  I went again online looking for a solution & solved my problem! I had tried to take the battery before, not helping. But found a post that suggested to delete all text messages before removing the battery. So after all the messages of compensation & remove the battery, my time & date on texts is correct. I hope this will help someone else who may have the same problem.

• BlackBerry Smartphones POST UPDATE PROBLEM: calendar data saved in the file "pi". WTF? Help!

  Hi people.  Upgrading wireless was excrutiatingly long. I cancelled it and the update via the Fund Manager was less than 9 minutes.  However... None of my calendar items were restored.  The system says that they were saved in a "PI" file in my documents.

  How to restore these data?

  Connect your phone to the PC, open DM and go to backup/restore then restore and navigate to the My Documents folder and find the file named .ipd LoaderBackup-(2009-05-31), must then restore your data, but I do not know if your third-party applications will be restored.

• BlackBerry Smartphones OS updates

  As soon as the official software of the http://ca.blackberry.com/software/smartphones/update/blackberry7-os.html page

  You can update your smart phone BlackBerry OTA (over-the-air) without connecting to a computer. To begin, select the Options icon in the home screen. Select the device, then software upgrades and follow the instructions.1

  There is no/updates software under Options/device on my 9320. I'm v7.1.0.398. What version of the OS where it was introduced? Please update the documentation

  olinart wrote:

  Normally I use linux, and it is / was one here available primitive loader which I have not reinstalled since my last update. So I will borrow a PC with Blackberry Desktop software for this.

  I can only recommend to do as you suggest... get the enjoyment of a PC for this process. I have no idea to try to do it on other platforms.

  olinart wrote:

  I use a carrier at low prices without support for Blackberry – basically, I use the phone, wifi, and gps. I guess that any version of OS will work in these conditions, and that I should install just the last being that I can find.

  Maybe... but according to a few things, you may need something more... Insert, between steps 5 and 6, the detachment from your PC to any Internet access. Some of its latest versions of operating system require an active subscription to a data plan adequate to your mobile service provider to allow the use of this version of the OS... and it uses your PC's Internet connection to perform this validation. But, if the PC cannot access the Internet, then validation is actually ignored and the installation continues nevertheless. From what you describe, you can very well do not even have a suitable data plan at the level of the BIS, which not only will restrict your access to the operating system levels (except if you use this trick), but also your access to the exclusive services of BB (email, BBM, and many other services does not work without an active BIS data plan even if you only use these services via WiFi).

  Good luck and let us know!