BlackBerry Smartphones dead Torch 9860

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• BlackBerry smartphone error 507 9860 Torch

  Hello, I can't start my 9860, I have error 507

  The phone is a 9860 unlocked with the loaded with Windmobile OS 7 employee purchase plan
  (Windmobile tried too, but no was not able to help)

  I tried KB19767 and KB10144 and apploader with or without option /nojvm

  Here are the steps and the messages that I received

  www.blackberry.com/btsc/KB19767

  Popup BlackBerry Desktop Software can communicate with the BlackBerry

  Same thing

  
  Confirm the unit repair

  
  (prompt release of phones password {1/10})

  Updates of BlackBerry Device Software

  There is no update to BlackBerry Device Software

  backt original message

  BlackBerry Desktop Software can communicate with the BlackBerry

  A tried

  www.blackberry.com/btsc/KB10144

  Same results as above

  I do not receive the message in step 3 (Get Update, update later or show other versions)

  Apploader with v7 download Windmoble using

  Apploader
  Charger (with or without /nojvm)
  USB - PIN: 12345
  (indicates that the device is connected)

  guests of device password
  phone screen flashes

  Basic Applications BlackBerry Update appears on the wizard

  
  Could not load the "Blackberry 7.1.0 Core Applications" because some of the required files are not available.

  Is there another way to restore the system to a bootable state? Maybe for the original firmware?

  Thank you

  Hello and welcome to the community!

  507 means that it not there no OS on the device at all, so nothing to be "factory reset" or anything else. Only a good OS reload will get going again.

  I recommend the following, on a PC (you can not do this on MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install to your PC, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  4) remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Now try these tips, but replace the software of office/AppLoader instead (if/when indicated) Web site:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  You may need to try different packages of OS... maybe that you are trying is corrupted somehow.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  Good luck and let us know!

• BB of Smartphones blackBerry maps for Torch 9860

  Hello

  I just got a BB Torch 9860 and tries to download maps of BB with no luck at all. I received the following message:

  «Sorry, your device does not meet the system requirements that are needed to support BlackBerry map»

  The only requirement that I see on the website is "* BlackBerry Maps is available on devices running the device software v4.1 and above.

  I already installed the latest version of the software.

  Any help is greatly appreciated!

  Thank you

  Yes, there should be a free BlackBerry Maps application. Did you accidentally delete it? Double check for you ensure that you are indeed missing it by pressing the search on the home screen button and simply type cards. There should be a green icon with a purple trail (this is how it appears on my Torch 9860).

  If it is stil missing, so the best way to get will out perform the following operations. Click on the link I provided in my post above. Download the OS by selecting the 9860 Torch in the menu dropdown. Once you have downloaded the file from the OS, install it on your computer.

  Then, on your computer, open Windows Explorer and navigate to C:\Program Files (x 86) \Common Files\Research In Motion\Apploader (if your computer is a 32-bit computer, you won't see the (x 86) folder - just go for the regular Program Files folder).

  Open the file named Loader.exe and connect your BlackBerry. Click Next, and then click Next again. The Application loader will now check your BlackBerry. Once this is done, you will be at a screen where you can select applications. Find the application called BlackBerry Maps, check the checkbox and continue by clicking next. This will add BlackBerry Maps on your phone.

  So now, just to be safe, I recommend first backup your phone. Although it is not necessary, it is recommended, just in case something goes wrong.

  Try and let us know if you have any problems.

• BlackBerry Smartphones BB Torch 9800 reboot continuously

  My son download game Ace Archer of the BB world yesterday and during restart, BB ended bad restart and now continually restart. BB was operating before the game download. Tried a hard reboot, tried out the SIM card and media and just boot with battery. I tried different battery without result. Does anyone have any suggestions as to what to do other than to take to a repair shop?

  Hello and welcome to the community!

  kkwhale wrote:

  My son download game Ace Archer of the BB world yesterday and during restart, BB ended bad restart and now continually restart. BB was operating before the game download. Tried a hard reboot, tried out the SIM card and media and just boot with battery. I tried different battery without result. Does anyone have any suggestions as to what to do other than to take to a repair shop?

  In fact, you may be able to retrieve it without the drastic recommendation above. I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, remove the offending application:

  • KB10040 How to view or delete applications on a BlackBerry smartphone

  Only in cases where the application has caused corruption OS a full reload of the OS should be demand... but if it's just a bad application behave, Safe Mode will allow you to remove it.

  Good luck and let us know!

• BlackBerry Smartphones Dead unit Curve 8310 - at the end of the roll!

  While I was downloading an update, my Blackberry when dead (low power). I unplugged to recharge and now I get nothing but a flashing red light on the device. BlackBerry Desktop Software does not recognize when it's plugged in so I can't download the software or restoration unit.

  Hey usfaexec,

  Welcome to the community of BlackBerry Support Forums.

  Try to force the detection when reloading the software of the device, this is how: http://t.co/UMdcrn5 to get your BlackBerry back to life.

• A little dead blackBerry Smartphones bb torch?

  OK, so my blackberry was working fine until a few weeks ago. He started to not want to work with battery pulls. It still does not turn on just to sit and pull for anywhere from 5 to 60 minutes before the red light told me he threw back to battery life. im not 100% sure whats wrong with it, but I'd like to know what I can do to fix is because I don't have enough money for a new phone and this is what I have to work with for now.

  Whenever the battery pull does not do the trick, reloading your operating system should help.  I can't think of anything that could help in this situation, so let's give it a try.

  Connect your phone to your PC and open BlackBerry Desktop Software.  Click the device in the upper part of the software and then update.  If you are offered a newer version of the operating system and you want to accept, go ahead.  If you are not given another version or you do not want to accept one offered, click on see the other Versions and choose the one that's currently installed alongside it.

  I saw most of the problems can be solved in battery pulls and OS reload.  If you get nowhere with the reload, the Telus call may be the way to go.

  Let us know if that helps you.

• BlackBerry Bold 9700 smartphones against torch 9860

  Hi people I had a "BOLD" before and now like a torch for the larger screen. The torch will be my favorate as my "BOLD" features? 1. flashing red led in saying me that I missed a call, SMS or email. 2. SMS, mms and e-mail appears on a single list, so I have no flip to read emails and SMS. Thank you. A lot.

  Yes and Yes (and it's a great phone).

  I hope that helps you.

• Screen blackBerry Smartphones BB Torch 9800 freeze

  My mother and I have upgraded to a BB Torch 9800 about 10 hours ago from Wal-Mart and so far the screen froze on me six times, and the only way I can understand how to solve this problem is to give the phone a hard reset.

  What is happening is that we are in the middle of something, as the alarm setting or by choosing a wallpaper, and the device cannot return to the previous screen, or exit from this screen at all. We can change the parameters of the task that we do, but we can not save or return. The keys are block.

  And no, we did not yet have the ability to set a password yet. I thought that maybe it was caused by the Otter Box by pressing the locking button, but it happens even when the Otter Box is off.

  We two are new to BB and smartphones in general, having Samsungs for a few years. My freeze has happened twice in the last hour, and I can't for the life of understand me why.

  Info on the device:

  Carrier: AT & T

  BlackBerry Torch 9800

  Free file: 318787616 bytes

  No Apps or not downloaded music, only the texts and calls attempted.

  $15 data plan

  There 9.

  OK, this sounds like faulty software in this case.  It is possible to reload the operating system if you want to try it, but if you would rather simply exchange for another, I could definitely see that as well.

  If you try to reload the operating system, you can do so by following the steps located here:

  http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

• BlackBerry Smartphones BB Torch died or can be fixed

  I have an another BB Torch 9810, which flashes the red for a few seconds, then stops. It does this every time and does not turn. When I remove the battery and place the phone charger, the red light blinks, I bought a new battery and charged with another BB Phone and the battery life is very good. This phone has been removed from the operating system by mistake. I tried to make the system of flashing, but there is no change. What is the hardware problem or the problem of the OS and can it be resolved?

  Your best bet for recovery of your phone is connecting to BlackBerry Desktop Software to reload your operating system. Take a look at this support article:

  www.blackberry.com/btsc/KB10144

  I hope that helps you.

• BlackBerry Smartphones BB Torch "Runs Hot.

  During extended calls or when applications run, my flashlight becomes physically warm to the touch. Any advice?

  See your other post.

  http://supportforums.BlackBerry.com/T5/BlackBerry-torch/BB-torch-freezes-almost-daily/m-p/1968155

  We will discuss all in one thread, not need three identical or similar-themed.

• BlackBerry Smartphones BB Torch no access by e-mail to set up on the replacement phone

  I just got my Bb Torch 6800 replaced by orange due to a failure of the touch screen. now when I try to configure my email accounts, it takes me in a screen "current users of ' request that my user name and password. (I guess that means my name of IVS and the password) on entering I get say error message - "the user name is not valid. A user name must be at least 4 characters." So I can't go any further! I know my username and password work as I can log in to the Blackberry web site with them and view my details. I spent 4 hours today with Orange "helpline" and they seem to have an idea as well as me!  Can anyone help?

  Hello and welcome to the community!

  In fact, what is sounds like is that Orange has not completely shifted all of your services to the replacement device. They do that on their own system... There is nothing you can do on your side. Unfortunately, you will need to persist with them, but be careful what you get scale within their specific BB team, who will have the knowledge and training to solve this problem. If they can't, they can still increase in BlackBerry even more support to get it going. Do not let you fob OFF... you PAY for your services and support, which they do not currently deliver to you.

  And then... what of your BBID? That should have been first and would have brought your configuration on the new device. Who is not properly? You would be configured, in the new device, the same references to BB accurate ID you had on the old device...

  Good luck!

• BlackBerry Smartphones made Torch 2 requires a special charger?

  I have several smartphones in my family, and each of them, including the Iphone, Moto Atrix, Samsung Galaxy 2 and even a phone txt LC can share the same charger. It's very convenient for us. However, I tried using different Chargers with my BB Torch 9810 and I still get the same message on the device could not be charged.

  I can't believe that the BB have designed the torch for use only with their own charger. Is this correct or it is only a problem on my device? If someone experienced the same?

  I use my LG Chargers of wifes verzon on mine with number.

  Some don't provide enough power or the voltage of wong, but most of the micro USB Chargers work

• BlackBerry Smartphones BB Torch OS 6 update

  I have the torch 9800, 6.0.0.695, India Vodafone carrier of BB OS. I have just visited site BB site download Vodafone Essar transport found that the following 2 options are located: -.

  (1) blackBerry Handheld Software v6.0.0.695 (Multilangauge) - it's already in my handset

  (2) blackBerry Handheld Software v6.0.0.2475 (Asia)

  Help me please understand that should I update with option 2 or stay with the operating system existing 6.0.0.695.

  What you see here are the package versions.  The second list is OS 6.0.546,, which is no doubt a newer version of the operating system.

• BlackBerry Smartphones BB Torch - deletion of files and multiple records

  I have over 150 photos in the pictures folder on my Blackberry Torch 9800 and after their import to my PC, I want to delete them from my BB to find memory and space... I can delete these photos one by a sequence of instructions in the Guide, but it is not logical to repeat this step 150 times and there must be a quicker way to go about it.

  What I want to do is to remove all the contents of this folder of photos in a single step. I looked on the BB Torch User Guide Ver 6.0 and in help for the BB Desktop Software and that you have not found the instructions on removing entire folders or multiple files in a folder in one step.

  Can someone direct me please some instructions or the Support page on the subject.

  Welcome to the forums! When you connect the device to the computer, you get three options, one of which is to connect in USB, or mass storage mode. If you choose this option, two windows will usually pop up, offers you the ability to manipulate files on your card or on your device memory. Choose to open the folder to view the files on the memory of your device and you will be able to mass delete your photos like that.

• BlackBerry smartphones appear "torch".

  I use right Torch 9800. How to show my text message in my facebook, "sent by BlackBerry Torch? fast response, I need. Please...

  If you use the Facebook for BlackBerry app, you get the automatic RIM logo and text, "sent by BlackBerry.

  If you want the words '"sent by BlackBerry Torch' you would just type.

  jimat_pln wrote:

  fast response, I need. Please...

  Qujick enough?