BlackBerry Smartphones Desktop Software v6.1.0 B38 (Multilanguage) - works in Windows 7 [64 Bit].

A working solution!

I tried many links with the foregoing that other people have found and I have always come with the message "Desktop Manager is not working - Windows is looking for a solution."  Finally I found one that works without having to adjust all the settings on your PC or to uninstall other programs.

I am with O2 UK and done a search on Google for Blackberry Desktop Manager for O2 [try the same with the name of your own service provider].  After following a number of sites, I ended up on a page of RIM that I had not seen before which gave me a drop-down list of options for Windows and MAC OS and all handsets Blackberry Desktop Manager.  I clicked on the Windows operating system and got the attached link

https://swdownloads.BlackBerry.com/downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

It loaded OK and found and installed my Bold 9700.   I've set up and ran configuration 2 lanes and normal service resumed!

I recommend to download and use Revo Uninstaller, as it seems to give you a clean uninstall of programs, the registry keys and redundant files that any uninstall.

Happy syncing!

Bob

Desktop Manager Version 7 does not work.  See the recovery solution for Desktop Software v6.1.0 B38 (Multilanguage) - Windows 7 (64-bit)

bobworthington wrote:

A working solution!

I tried many links with the foregoing that other people have found and I have always come with the message "Desktop Manager is not working - Windows is looking for a solution."  Finally I found one that works without having to adjust all the settings on your PC or to uninstall other programs.

I am with O2 UK and done a search on Google for Blackberry Desktop Manager for O2 [try the same with the name of your own service provider].  After following a number of sites, I ended up on a page of RIM that I had not seen before which gave me a drop-down list of options for Windows and MAC OS and all handsets Blackberry Desktop Manager.  I clicked on the Windows operating system and got the attached link

https://swdownloads.BlackBerry.com/downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

It loaded OK and found and installed my Bold 9700.   I've set up and ran configuration 2 lanes and normal service resumed!

I recommend to download and use Revo Uninstaller, as it seems to give you a clean uninstall of programs, the registry keys and redundant files that any uninstall.

Happy syncing!

Bob

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones Desktop software version corresponding device OS version?

    Hello and good day,

    I am very new to blackberry.  I just got a 8830.  I'm getting ready to download the Desktop Manager and was wondering if (since the OS on my device is v4.2.2.123), if I have to only download the desktop v4.2 Manager... or can I get 4.5 or 4.6?  Also, I downloaded the upgrade for take my OS v4.2.2.196 device so I can use a full 8 GB card.  Tips on how to install this on my device (it's currently just on my desktop where I downloaded it)?  Thanks for your time and patience and have a great day!

    BP

    There is no relationship with device software and desktop manager version. You can download and use the updated 4.6 with your Blackberry.

    Check the steps below for OS - upgrade

    Step #1

    Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

    Step #2

    Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

    Step #3

    Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

    1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
    2. Open BlackBerry Desktop Manager.
    3. Double-click on the backup and restore.
    4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
    5. Choose a location to save the backup file, and then click Save.

    Step #4

    To perform a clean installation of the BlackBerry Device Software, do the following:

    1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
    2. Double-click The Application Loader icon.
    3. Click Next to start the installation process.
    4. Type your BlackBerry smartphone password, if prompted, and then click OK.
    5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
    6. Click Advancedand then click the check box next to delete all already installed applications.
    7. Click on Next.
    8. Click the check box next to do not automatically back up the application during the process of loading data.
    9. Clear the check box next to the backup and restore applications installed wireless.
    10. Click Next > Finish.
    11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.
  • BlackBerry Smartphones Desktop Software - HELP! It syncs more

    After updating the software of office about a month ago I am more able to synchronize Organizer data. It worked wonderfully well before this, but I can't seem to find a link or site for the previous version of the software download. I tried to uninstall and reinstall the new software without success. I have reset the settings several times but without success. I connect the phone (torch 9860) to the computer and open the software. I put it on auto-sync and synchronize dialog box appears for a split second, then disappears. At this point, there has been no synchronization. I then click on the "sync button" bottom right of the screen and the Synchronization dialog box.

    Photos & video can be synchronized but not data. I left it like that for hours but nothing happens. The only way I can close it is CTRL + ALT + DELETE and close it through Task Manager.

    I'm doing something wrong? Can anyone help? It's bugged the hell out of me as it was working perfectly before. Is this the right place to ask this question because I'm having no luck elsewhere.

    Bravo!

    Hello Rob,

    Welcome to the community

    You can download older versions of the Desktop software on the link below. Just scroll below for earlier versions.

    http://us.BlackBerry.com/apps-software/desktop/desktop_pc.jsp

    Update your Mediasync:

    http://us.BlackBerry.com/apps-software/desktop/mediasync.jsp

    Guilbert

    Ron

  • BlackBerry Smartphones Desktop software v6.0.1

    Hi, I need to download the v6.0.1 Desktop software and not the v6.0.2.  The 0.2 requires Windows XP service pack 3 and in my business, we can only install sevice pack 2 for other programs we use.

    Anyone know where I can download it?  The site I can only find the link for telecharger.02

    Thank you

    Hello

    You can download other versions here: BlackBerry - software http://bbry.lv/iHX63e download

    Thank you

  • BlackBerry Smartphones Desktop Software 5 on Win 7 - not Outlook synchronization

    Hello

    had to reinstall my laptop and went to Win7. Installation went well and most of s/w works. So far so good. Installed BB Desktop Software 5.0.1 and got the error message during installation (as shown in the photo).

    DS starts up normally and detects my BB 8800. The only function that does not work is the synchronization with Outlook 2007. In the config box it does not offer the ability to sync with Outlook.  Is the error and it related? What should I do to fix this? DS already removed and installed again. No change. Outlook works fine and the installation is completed without any error message.

    Thx for the help.

    -MiBa

    Hello

    THX, it worked.  Repair fixed the issue in Outlook. If the problem is a problem of MS Outlook and is not a problem of DS.

    -MiBa

  • BlackBerry Smartphones Desktop Software - 8310 - true Newbie Question - Contact synchronization

    I did some research but I'm unable to find the contacts for my office management software.  I'm a BB user first. I had a palm a few years ago and I could change my details on my desk and then synchronize my palm device.  Is it possible to do with BB?

    It's for personal use, so I have BES.  I downloaded the Desktop Manager, but I have no application to synchronize.  I had all my contacts from my phone last imported into the BB and want to change the information.  I was hoping I could do that to my office and the synchronization with the BB instead of doing everything on my BB keyboard.

    Any thoughts?

    The BlackBerry Desktop Manager is not like the Palm software that you do not change the information directly in the Desktop Manager software. You will need to have an organizer like Microsoft Outlook when you change your contacts, then you can use the Desktop Manager to sync module to synchronize information from Outlook to the BlackBerry.

  • BlackBerry smartphones this software allows us to connect with blackberry desktop

    Hello. What this software allows us to connect with blackberry desktop? For example, we use for samsung phone samsung kies. Please advice.

    It's the Blackberry Desktop Software. You can download it by visiting the link below.

    http://us.BlackBerry.com/apps-software/desktop/

    Ron

  • Smartphones blackBerry V6 desktop software / V5

    My phone is a Storm 9530 w / os V5.

    Is the software of office than V6 supposed to work with a phone that has the V5? My software has an option to update from V5 to V6, but when I do this it does not click on the "apply" button to update the changes that I'm trying to do over the phone! I installed it on several pc and it does not apply changes on a pc.

    The current version on my Storm 9530 is V5. If I try to update my phone, it says there is no update available. Is there an another update for this model of phone, or I just need to keep the desktop V5 software?

    Thank you

    Version 5.0.0.41 operating system 9 is the latest version of the Storm 9530 software.

    Read the first post in this link and follow the directions posted here, you don't need the desktop software to upgrade.

    http://www.BlackBerryForums.com/General-9500-series-discussion-storm/219900-latest-OS-9530-5-0-0-808...

  • BlackBerry smartphones updated software now issues:(aider!!)

    Hi guys. so I've updated my software on my bb curve 8520... Well the bb desktop software had asked me to do the experience works best with my phone. but it turns out to be the opposite. I can not call more I get this message when I try to call someone "can't call the current call" or if I managed to call I can't hang up unless the caller hangs up. my memory card is not working, or more, music and videos say 'impossible to read the content' but I can see all my photos. I can not view my airtime balance or update my bis. I tried to connect my memory card on my pc and it works fine when connected but as soon as I disconnect plays anything from my phone. I rebooted a million times. formatted the entire phone but nothing works! my alarm does not sound and sometimes when someone me the your text does not ring SMS. the update is performed from a 107... something to an update from 1788. I can do to fix all these technical stuff... im convinced this isn't the physical phone that is damaged. your help will be very appreciated. thanx

    Hello and welcome to the community!

    Given what you describe, I think that is better to a clean OS reload. The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Installation of Applications on the Blackberry via desktop software

    Hi all

    I'm a beginner and it is difficult to download my application on a blackberry phone (I tried the torch and "BOLD" phones) via the desktop software so that I can test it on the phone. I followed the tutorial on:http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Guide-to-installing-applications-on-t... but I get errors when I try to import files (files .alx and .cod files generate errors) and I don't know if the article is obsolete because it refers to Desktop Manager and Application Loader, which I assume is older versions of software.

    The steps that follow are:

    (1) connect my bb via the usb phone and open the desktop software

    (2) once connected, click on the Applications tab

    3) click Import files

    (4) search for the actual file (tried with files .alx and .cod files) on my filesystem (my computer)

    (5) and I select open to import the file (tried the .alx and .cod files also)

    Error message is: "there was an error importing files. No additional applications can be found. "Your file may contain applications that already exist in the list of applications, are not compatible for your device or errors.

    I certainly know that the application has no errors because it's the standard helloworldtheme that comes with the plugin for eclipse bb. I also know that the application does not already exist in my application list. I don't know how to check if the application is compatible with my device, but I have a feeling that is not the problem.

    I'm surprised how hard something that seems so simple doesn't seem to work.

    I would appreciate any help or someone who can point me in the right direction to do so.

    Thanks in advance...

    I found the solution and no thanks to the community does not help this.

    Pls contact me for the solution if you have the same problem

  • Help please blackBerry Smartphones: severe software / hardware failure

    OK, I did an update wireless for my curve 8530, after the update the phone didn't work properly, so I reloaded the original software, later the desktop software. At half way throgh the update, my phone restarted and the screen turned white and he sayed APP ERROR 523/reset, I clicked on reset and it keeps hapenning please help!

    Hello again,

    You already have an answer for this, but for some reason that you still once chose to open an independent thread for your situation, denying anyone who wants to help you profit from "what has gone before." It is found that I came across this new thread first and just happened to remember your other thread.

    Do not start new threads for the continuation of the questions... work it please your question only in your existing thread, so that those who want to help you can benefit from "what has gone before:

    Thank you.

  • BlackBerry Smartphones Major software problems, I don't know what the problem...

    Just got this phone off of a friend, but it has some minor problems...

    http://S604.Photobucket.com/albums/tt125/alexcarter96/

    Someone knows what's the problem?

    OK, now we're good.

    Let's get your OS reloaded on your phone.  If battery pull is not the case, should an OS reload.  Connect your phone to your PC and open BlackBerry Desktop Software.  Click the device in the upper part of the software and then update.  If no new version of the OS is available, click on see the other Versions and choose the one that says currently installed.

    Keep us updated on your progress.

  • The blackBerry Smartphone Reload software: 552 (no answer, bb not detected when connected to pc)


    Nickolai, Hello and welcome to the Support Forums of community BlackBerry.com.

    1 have you done a recent backup of your Blackberry using the BlackBerry Desktop Software?

    2. If you pictures are stored on the card, you will be not should not lose them. Do you know?

    3. you don't say if you have, but that it has first: perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for about five minutes and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

    4. If after the reboot, you still have the 552 error, you must make the device on the wiping and reloading. I posted the instructions below on how to fix this error and may or may not remove and delete your contacts.

    (1) make sure that you have Blackberry Desktop Manager installed.
    http://NA.BlackBerry.com/eng/services/desktop/
    (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

    'c:\program files\common research in motion\apploader\loader.exe' /nojvm

    (3) the Application Loader Wizard will appear - click on "next".
    (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
    (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Just unplug and let the process finish completely.

    NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.
    http://www.BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads
    Just select the appropriate type of carrier and network, select your Blackberry model from the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

  • BlackBerry Smartphones Desktop Sync no longer works

    Thanks for reading and for any input that you are willing to offer.

    I have Windows 7 Professional. My Outlook profile is stored on an Exchange Server and my Blackberry had previously beeng synchronization with Outlook in this configuration for nearly a year without problem.

    Recently, the software freezes the message 'Engine Action loading configuration' and is unrecoverable. I tried the following things to remedy the situation:

    (1) adjust the settings Organizer not to synchronize anything except the date & time. Still happens

    (2) remove all data from the device using Desktop software and try to resynchronize. Same problem

    (3) uninstall and reinstall Blackberry Desktop Software and try to sync with all of the original data and the empty deleted data Blackberry. The same problem.

    (4) tried to wipe off the full blackberry using Cmdr of JL, reinstalling the operating system. In this scenario, I can synchronize addresses, but once I sync calendar problems from ever happening and I can't ever sync it again (including later by deselecting the option of calendar.

    At that time I spent hours scouring Google for help and try the above items. This was a disaster for me because I rely on synchronization had given for work and have already from lack of things.

    I do not think there is something wrong with the Blackberry, because it works very well and works perfectly well after re - charging a fee, OS, etc.

    I tried to play with the balls of support, but because the software freezes before can synchronize calendar, there is nothing in the log that indicates if there is a file corrupted in the event calendar. Nothing won't change significantly in my calendar between synchronization worked and the day that he didn't.

    I tried searching the Blackberry forums and have found some info, but nothing useful. RIM does not provide phone numbers and support AT & T has continually demonstrated himself as worthless during my time with them.

    Are there resources left at all that I could try to move beyond this issue, don't waste any more time and be able to solve the problem?

    Although no one helped me with this I could help I put the steps that I followed down here so that if someone comes on this page of our friend Google, they will be able to try the same thing:

    I ran 'Fix' on the memory card in the Blackberry
    Ran CCleaner on my PC to clean the registry
    Reset synchronization in the Desktop Manager settings

    Finally finally I'm the synchronization again.

  • BlackBerry Smartphones new software download incomplete

    I connected my 8310 to my PC using BB Desktop Manager via a USB port and I was told there was new software for my device available for download. So I started the download, and when he was half, he stopped and would not continue. After a long time I gave up and tried to reconnect the device on my PC and the PC said that it does not recognize my BB.

    My BB does more work, just with a flashing red light I think it blew its brains. What choices do I have?

    Hello

    You will need to reload the operating system once the PC recognizes the device.

    http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB00125

    What I was doing to completely wipe my BB. I wrote this before and it printed.

    If your device does not work, perform a backup now if you have not already done save the file to a place and a name that you can easily locate it on computer.

    I then uninstalled DTM and then deleted all the other references to BB/Rim in Windows Explorer, thus eliminating the operating system for the BB to the computer in order to ensure that the version I want to reinstall a new version uploaded.

    Get the latest Desk Top software DTS)
    http://us.BlackBerry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&CP=OTC-DSKTPSW

    and install it on the computer.

    Get the latest version of the operating system

    http://us.BlackBerry.com/support/downloads/download_sites.jsp

    and save it on computer.

    If the PC does not recognize the BB, you connect via the USB cable. Then remove the battery from the BB.
    With the battery pulled, connect the BlackBerry to the USB connector, and as SOON as you see USB - PIN: UNKNOWN, click Next. You must be quick. From there, you can put the battery in (make sure that you install the battery or else when completed the update of the OS and the device disconnects from the computer to restart, it will lose the power supplied by the USB connection and you will get an error and have to start all over again!).

    If you don't get it right the first time, try again (debrancher unplug the USB, remove battery, connect and click next while USB - PIN: unknown shows). You must be quick and the timing is key, so it may take you three or four attempts.

    To erase all data on your BlackBerry device, follow these steps.

    (1) download JL_Cmder http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html

    (2) install JL_Cmder to the computer.

    (3) double check you have already saved the BB. If you DO NOT, you will lose all data.

    (4) make sure that DTS is closed and plug in the BB to the computer via USB

    (5) to reach the JL_Cmder on your computer and double-click it to start. Now, it may take a few tries to connect, so persevering until he does.

    (6) on the first screen, press a key to continue.

    (7) now, if your device uses a password, enter it now. If not, press "N".

    8) press 4 to start CLEANING

    (9) press on 'Y' to continue

    (10) now type "blackberry" to continue

    (11) on the BB, you see a white screen with an error "507". Don't worry, that's what you want! You are now ready to install the operating system.

    Launch the new Desk Top software on the computer

    (1) on the homescreen of the BlackBerry® Desktop Software, click Device > update my device.

    (2) click on view the other Versions. Click the version of the new OS you previously downloaded.

    (3) click on install. The DTM will install the OS and then provide you with a list of applications to install. If you have had problems with an application, do not install it.

    Do not disconnect the device until the whole process is finished and restarted the device.

    After 10 minutes, restart again by removing the battery slot while tension and leave for a few minutes.

    Leave it again for 10 minutes. You should now have a fully functional BB!

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