BlackBerry smartphones disappear when the icons/folders/data of low power - how to recover?

I bought a "BOLD" 6 days - my first smartphone - there to replace a 4 year old Nokia.

The installer went well and I associated with several e-mail accounts in the phone.  All the seemend very well until this afternoon when the battery power has fallen sharply, low power icon came and then the screen went white and locked upward.  The phone was on but just sitting on my desk, when he does this.  The phone wouldn't stop or anything once the screen went white.  I plugged in the charger and it is now loaded.

However, many of the icons on the home page and expanded home page disappeared - messages, all messaging files, browser, call log, etc.  I can't find them anywhere.  In addition, all the e-mail settings for the 4 accounts that have been implemented have disappeared as are all of the messages that had been saved.

Backups of the messages so I am not concerned to retrieve their content in the phone itself.  However, how can I get the icons back so that I can access the features of the phone?  This is a common occurrence when the battery is low?  Everything seems to happen 40% white screen in 3 hours during which the phone was not on active service in terms of excessive electricity consumption.

I can't find anything to help in the guide of the user or the site.  Thanks for your comments.

Hello and welcome on the Blackberry Forums

Please reset the unit, remove the battery for 30 seconds and install again.

To optimize the memory and battery read this link

http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14320

Tags: BlackBerry Smartphones

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