BlackBerry Smartphones do a security wipe and now cannot set up my email!
Hello
I did a security wipe on my Blackberry Bold 9900. I managed to restore everything, however I can't seem to configure my email address (which is a Yahoo address). I get the error message that it has not been possible to connect to the server.
I also raise a problem with my BBM, I am able to send messages, but can't send any to me. This problem also comes after clearing security.
Everything worked fine prior to clearing security.
Concerning
Imran
Hello and welcome to the community!
After an update, I still propose that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):
(1) registry HRT
- KB00510 How to register a BlackBerry smartphone with wireless network
(2) Service reference books
- KB02830 Send the directories for the BlackBerry Internet Service
(3) restart to take batt
- Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.
I hope that will move things again for you! If this isn't the case, then you must seek formal support from your mobile service provider.
Good luck!
Tags: BlackBerry Smartphones
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