BlackBerry Smartphones do not know if my upgrade to version 4.5 successfully completed?

Similar Questions

• BlackBerry Smartphones do not know the password

  My request is the password of the Blackberry phone. I know that the pin of the Blackberry, but I do not know the code.

  I desperately want to unluck the phone, to see what kind of data I have on the phone (possibly some of my own). Please tell me there is a way to do it.

  See you soon,.

  Rafi

  Hi drlrz

  Welcome to the Forums of the BlackBerry Support

  If this password has been defined by any other then there is no way to pass without entering the password. If this phone is your the and there the set password so if you enter 10 incorrect password (by default) it will wipe the device. So best offer is to enter the wrong password it will wipe the device and it will be like new.

• LOCKED out BBM because of PASSWORD blackBerry Smartphones do NOT KNOW OR QUESTION FAST

  My daughter tried to activate BBM7 on his phone - it did not work as she bit to enter his password (that she has forgotten) or his quick question (which she forgot also) how can regain us access to his account BBM? Hepatitis has spent ages on the phone for the Virgin who couldn't stop and the only assistance available the BBM seem to be various links of email that I do not understand that I'm a complete technophobe! All help gratefully received

  This happened to me today.  Head to https://blackberryid.blackberry.com/bbid/login/ from a computer, click on forgotten password and follow the directions.

• Phone of blackBerry Smartphones does not work properly after upgrading Poynt

  Hello.

  Yesterday, I upgraded my poynt app, which seems to have causes all types of problems with my phone.

  (1) my email account icons have all disappeared, although it recognizes new messages, I can't access it.

  (2) the device does not allow me to access my texts all the time as well, and I get errors such as:

  Eception exception: application_net_rim_bb_message_app (231) does not.  I had the same message with several different numbers.

  I also have java.null messages, even if it is rare and I don't remember the exact error.

  (3) desktop manager cannot access the device, it does not allow me to backup my data.

  (4) I tried to reload the os, and applications but it fails because it cannot back up data...

  I'm lost and can't seem to find help on the net for this, and at this point, I want to just wipe the slate and start over from scratch.  Maybe completely reload the software or something.  I have most of my contact information on my sim card from my previous phone, data loss would be minimal...

  can someone help me please understand what to do.

  Info on the device

  Your carrier: att

  Model information and the version of the OS (go to settings, then Options, then):

  8900 v4.6.1.231 platform 4.2.0.108

  Apps and free space

  hard battery pull did not.

  Installed apps and their version if possible.  I have several apps installed:

  Poynt, bloomberg, score, xenozu, facebook, bablphone, CBS Spanish football, dictionary.com, anchor.  all are the latest versions, except for some reason any phone does not recognize that I have the latest version of home.

  but the last poynt update caused this, and I have already deleted poynt.

  Thanks in advance for your help.

  Thanks for your help.  So a question I had was that my camera was unable to save all the data, and therefore loader did not work properly.  I read somewhere that you can stop the car to the top, did this and reloaded the new os.  I think that things are finally working

  Thanks again for your help.

• BlackBerry Smartphones has not received SMS after upgrade to OS6

  Hi, I wish someone could help me on this point, since I called CELCOM several times already, but the problem still there.

  3 days ago I just upgraded my 9700 to OS6. Before the upgrade, for SMS, I was 3rd party to use applications: CRUNCHsms, after upgrade, believe that I received a few SMS from notification to my BB screen he showed. But I can't open the sms because it says there that CRUNCHsms cannot operate in OS6. So, I just removed the apps.

  The problem here, it's my phone can not always received any SMS even after I removed the CRUNCHsms apps. I tried texting on my own number of testing and a few of my friends and what happen is, my friend may receive the sms me, but my phone can't receive SMS. I tried to remove the SIM card and put it on another phone, and it can work normally without problem with send-receive sms.

  -I can't receive text messages, but I can send sms, after that I update my bold 9700 to OS6.

  I really wish that someone can help me solve this problem, it's been 3 days I can't receive SMS.

  Thank you

  Hello

  Have you checked your security settings? Crunch SMS automatically on your firewall to ensure it delivers SMS messages, good sense.

  Go to Options > Security > firewall and disable it, also make sure there is no tick next to text messages, PIN etc...

  Then remove your battery and it should solve your problem

  Hope this helps

• BlackBerry smartphones can not send email since upgrading to 4.5

  I just installed the upgrade of OS 4.5, and now when I try to create an email it says I have no service message set. How to configure? My phone worked perfectly for over a year, and this update has caused total chaos.

  Thank you! It worked.

• BlackBerry Smartphones BB8320 Internet problem with the upgrade to version 4.5

  I installed the software for my bb8320 with wifi.  Everything seemed to be going well with the upgrade.  Now I try to use my wifi and connect to the wireless router is fine.  When I try to connect to the internet, it gives me a problem.  It said unable to connect to the internet...

  I did have a problem with my wifi connection before the upgrade.  My bb does not plan for the data.

  If anyone has this problem and know how to solve this problem, please help me.

  Thank you

  You are trying to connect to one or more Web sites.

  in the BB browser, enter in this

  Mobile. BlackBerry.com

  What is going on?

• BlackBerry smartphones can not download the curriculum vitae in version 2 GB on my 9800 preimum

  Pls help, I downloaded 2 GB document downloaded the standard version, but now I want the Premium version. But any time I'll data viz for download it send me the app world that will tell me that it is not available for my defrosting. Pls if I download the version premum

  Hey missybee,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  You can download the Documents to Go Premium Version here: http://appworld.blackberry.com/webstore/content/18324/

  Let me know if you have any other questions.

  See you soon.

• BlackBerry smartphones can not download or install 'new' app version if on BB App World My app (as deleted / Archives)

  If we compare the Blackberry App World website for local storm App World, the versions do not match.  Seems that I am obliged to "Reinstall" my 'old' applications previously deleted/archived compared to download and install the latest version.

  2 questions:

  1. When you reinstall an app to archive, the unit first checks to see if there is a newer version available for install?

  2. How can I install the latest version of an application if the old version is listed in Blackberry App World My (as deleted or archived)

  My example

  I used QuickPull Lite on my Storm 4.70... QuickPull Lite version was 2.2.1.  I've updated my Storm to 5.0.  Now I want to install QuickPull Lite 3.5, but my only option via Blackberry App World My Storm is the 2.2.1 version.  Why can't I install version 3.5!  I need to install 2.2.1 then upgrade to 3.5?  What happens if the 2.2.1 is incompatible (with OS 5)?  Any ideas?

  Storm OS 5.0 (Verizon version)

  App World 1.1.0.20

  Thank you!

  Hi and welcome to the Forums!

  The list of applications that you see on this catalogue is the list complete and unfiltered applications for all BB models. The list that you see in the interface for device is filtered for your specific device model and the OS. So what you see in the interface for device is a subset - and it is they who are at your disposal. If a developer does not release an app/version for your device, it does not display in your device to AppWorld interface, although it has shown in the web catalogue.

  I'd say go ahead and Unarchive/reinstall the earlier version. Then go to MyWorld and it will show you if there is an update... If so, update. Then, as the old version is now replaced by the new in MyWorld, you can still archive it like the old version will have been erased.

  It it gives you problems, there are other tricks to try...

  In some cases, it was discovered that updates (from got AppWorld apps) require additional steps in order to install the update. If the update will not install, please try this:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > BBKey > delete
  2. AppWorld > MyWorld > Login > highlight the app (if she shows at all, in any State) > BBKey > delete
  3. Use your PC (via the mass storage Mode) or your BB (via Media > BBKey > Explore) and find all references (folders, files) to the app delete everything you find. Search the memory of your device and your press card as well.
  4. Use this link to user guide AppWorld for re - install the app - then predict a new activation/registration key
  • http://NA.BlackBerry.com/eng/deliverables/7268/re-install_an_item_on_a_different_device_643962_11.js...

  Hope that helps!

  Clear the application cache:

  1. open the App World

  2. go to my world

  3. for the BB keyboard-oriented - hold down the ALT key and press on, in the sequence R, then S, then T

  3. for Storm/Pearl - hold the num-lock (! 123 button) so that it hangs and then press on, in the sequence 3, then 4, then)

  4A. If your BB locks after issuing clear cache, do a battery pull reboot

  I hope something here get you again.

  See you soon!

• BlackBerry smartphones can not get incoming messages in Facebook

  I'm unable to receive incoming messages in the facebook message box. The messages are giving, but I can't receive. Ask for help!

  Hi and welcome to the forums!

  KB27993 Facebook for BlackBerry smartphones is is more updated of the new RSS

  «On some occasions, that the Facebook® for application smartphones BlackBerry® is therefore more updated news FEEDS even when a manual refresh is complete.» Users of blackBerry smartphones who not know this problem may be able to view existing comments or other profiles of FaceBook® friends".

• BlackBerry smartphones, I don't know how to upgrade my version...

  Hello everyone,

  I'm french and I don't know how to upgrade my version of blackberry... can someone help me?

  I try with the Blackberry Desktop software but it write that there is no improvement, but I know that I don't have the new version!

  Thank you very much, I hope to be clear... 

  Pleaaaaase help me

  Margaux

  Hello

  Do that on your BB... the steps I gave in my last post, follow them on your BB...

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• BlackBerry smartphones are not able to put songs on my storm... Phone not connecting

  I installed the Desktop Manager and when I click on the section media says I need turn on mass storage. I have the memory of mass, but it is not always connect. What can I do to fix this because I really want to put more songs on my phone.

  My phone is not fully install on my computer because it says there is a problem with the drivers of Bluetooth devices, I don't know what it is for, but I guess that its important. Where can I find the drivers to install on my computer?

  Any help is appreciated.

  Hello brend82 and welcome to the community of BlackBerry Support Forums.

  Take a look at this article from the BlackBerry Technical Solution Center

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• I disabled Adobe on my old computer so that I could download in my new.  I have the disc and the serial number, but then a window came during deactivation to change my proxy settings, which I do not know how.  However the version on

  I disabled Adobe on my old computer so that I could download in my new.  I have the disc and the serial number, but then a window came during deactivation to change my proxy settings, which I do not know how.  However, the version on was on my old computer is deleted but I can't load to my other because it gives me a message that I have exceeded my limit.  My limit is 3 computers and now I have 2 and want to download to my new.  HELP I can send you the serial number

  You are allowed to have two active facilities.  You need to contact Adobe support via chat and ask them to reset your activations.

  Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...

  Serial number and activation support (non - CC) chat
  http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )