BlackBerry Smartphones Documents to Go

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• BlackBerry Smartphones Documents To Go will not refresh

  Hey guys,.

  Blackberry pearl here new user.  I upgraded to OS 4.5 and installed documents to go.  However, when I click on "Check for Updates" and follow the instructions to update to 1,005, I get an error in the sense of 'downloaded module is incompatible with the data already present in the memory' or something.  If I click on 'Update' anyway, it gives me a 907 cod error.

  Any suggestions?  I would like to be able to change the xcel files.

  Ok, I think I got it.  I uninstalled Docs To Go completely, and then I went to the exact location of the update even on blackberry that Docs To Go me before had sent when I clicked on update (I found it in the historical record), http://download.dataviz.com/documentstogo/blackberry/documentstogo1005/documentstogo.jadand everything just installed the program from there.  Now it's working.

  Apparently the feature update on the Docs To Go took me to this site to download the complete program - not just an update - and my BB didn't like it.

• BlackBerry Smartphones Documents To Go has disappeared!

  Hi all

  Great forum by the way, I see myself spend some time here in the future.

  I recently got a Blackberry Storm and I think I'm dealing with it pretty good (or maybe not haha).  I am an engineer of commercial systems and make a wide use or word, powerpoint, etc. and it would be useful to be able to open it on my phone as and when I get info sent to me... then... I started to look at the Documents To Go.

  However, I started to fall last night and it alerted me an update, fair enough I think, might as well get the version the most up-to-date.  I went through the process of registration and update to get the free trial version and that seems to work well.

  But I can't now find Documents To Go anywhere on the phone!

  It is not listed in the Applications or under the Application Center?  I downloaded the update via GPRS (have a bad signal to the House) and it was reported as fact.

  If I connect the phone to my PC and go through the Application Loader to update / install the software then Documents To Go is listed, but it is said he will downgrade to the version originally installed.  This may well make back (and visible) on the phone but it does not solve the problem that I can't find now.

  Any help or pointers would be much appreciated.

  See you soon

  With the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart.

  You have to go back again.

  You could go back to DM and downgrade D2G to the old version, but it should be on your device.

  Look at the Options > advanced > Applications. It appears?

• BlackBerry Smartphones Documents to Go - cannot open Excel attachments

  I've updated to the premium version of DTG for Blackberry.  It is supposed to open attachments both Word and Excel.  When I tried to open an Excel attachment, he said "this type of attachment cannot be seen on the device.  I sent two accessories of different words, both created with the same version of Word and both about the same size; DTG gave me the same error message as above for one, but open to the other without problem. The DataViz tech support site just takes back me to the RIM, and I can't find a solution on the RIM site.  What should I do?

  I just found the solution - I had to add the suffixes doc and xls to my document titles.  After that it worked fine.

• BlackBerry Smartphones Documents to Go can not find documents

  I have Docs to Go Std Edition, version 1.007 (042) on a BB Curve 8330. If I open a document attached to an e-mail with the DTG, it works fine, and I can re - open it later as a recent Document. But if I choose to open a file. Media card | The documents, there's nothing there. If I turn on mass storage and look at the map to Win Explorer, the files are there. Why I find no files from the inside of the DTG?

  TIA,

  Pete

  Pete, to your media icon > Menu > Explorer and navigate to the documents folder.

  Try to open one of the explore menu... a little luck?

• BlackBerry Smartphones Documents to Go on BB 8300 4.5 software

  Hi I managed to install Docs to Go on my HH yesterday. I noticed that Sheet to Go was not installed. I uninstalled and reinstalled and still not here! Device software should come with it, correct?  Thank you!

  Bernadette says:
  Hi I managed to install Docs to Go on my HH yesterday. I noticed that Sheet to Go was not installed. I uninstalled and reinstalled and still not here! Device software should come with it, correct?  Thank you!

  Hello. Joji

  You will need to run the last update to get the leaves to Go. You can do so by going to Doc to Go and open the application.

  Then open word to go and press the menu key. Select "Search for updates" and download the latest version which has leaves to Go.

  H.

• BlackBerry smartphones when you save in outlook, it save your documents on card?

  was wondering if anyone knew. a shame to waste all my .doc files if it is not

  Ah... Ok... Manually... and I think this goes for 3rd party applications as well. DTM backup databases of Basic... see this KB:

  KB03974 Databases on the BlackBerry smartphone

  What I do is to maintain a list of 3rd party apps I have installed on my BB. Because I'm "attention to detail", I still maintain this list of things that I got via AppWorld or other sources that maintain their own list of what I have bought/installed. I also maintain a manual backup to my PC which is on my map of media - now it's easy since it is simply my entire library of music, videos, and only a few documents of any type. But your use may vary.

  Hope that helps!

• ID blocked BB blackBerry smartphones

  Hello

  I tried to access my world of bb in vain, because my bb ID is blocked. I tried several times to ecover, but system kept sending the password on the account that I can't get access.

  Can someone tell me how to solve this problem? I have a BB 8520 curve

  Thank you much for the help

  Hello

  For security reasons, password reset emails never reach the BB itself. So, you need to separate access to this email account to receive and treat the password reset.

  If you used the e-mail account is also available (for example, GMail, Yahoo, etc.), and then simply use a browser/PC and their webmail interface.

  If the email account you used is only accessible through the BB (hosted @carrier, @bb, etc.), then you need to apply a rule to redirect on that account so that you can receive email elsewhere (for example, GMail, Yahoo, etc.):

  • KB28232 Reset blackBerry ID e-mail are not delivered to the mailbox associated with
  • KB28111 Impossible to reset the BlackBerry ID password when using a hosted BlackBerry email address

  If you really have no way to access this email account, or if the e-mail account has been deleted, then you are stuck... and must make a decision...

  If you have no AppWorld or other files that you need to keep (for example, buy folders for the applications), then simply drop the BB ID and create a new. To do so, however, requires a device WIPE:

  • Be sure to check the link in my sig auto on this post... you need to be sure you have a good local backup on a computer
  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  If you do not have AppWorld documents that you need to keep, then you need human intervention. To receive, you must ring to the top of your mobile service provider and convince them to escalate your case up to BlackBerry. In addition, you must convince BlackBerry you with a solution - which probably will be reset your current BB ID so that you can access it again or you will need to create a new BBID and they will manually move your purchase to the wire records. Note that I don't know if they will be willing to do, but there is no other way I know of to keep your purchase records BBID/AppWorld prerequisites.

  Good luck!

• BlackBerry Smartphones got a virus on my Bold 9700 Windows, can't delete it, file system error 3

  I used the SD card in my BlackBerry as a way to print some documents. Of course, internet cafes are full of virus of children all this porn downloaded.

  Then, I got a file autorun.inf with all its contents. My problem now is that I can not remove the file from the main virus. Whenever I try to remove it, an error occurs.

  This is the file system error 3, from net.rim.device.api.io.file.FileIOException

  Can I do to remove this thing? I tried the native and Rock File Manager, FileScout Lite file manager, but nothing works

  Raestloz wrote:
  The problem is, it's a Windows virus. Connection to a PC could very well spell trouble. This is the reason why I try to remove the em with my BlackBerry.

  There is no setting in the BB OS change on a file write protection. Therefore, you cannot do it with the BB... If you are not ready to connect it to any PC (maybe even the Internet infected PC coffee it?), then format the card with the BB command is your next step. Maybe you can remove the BB and using a card reader on a PC instead of mass storage Mode?

  Raestloz wrote:

  In any case, can someone tell me what exactly the error means? It seems pretty obvious with FileScout Lite error message, but it would be nice if I can get a confirmation

  The error is indeed explicit... somehow, this received file write protection on it the BB OS recognizes exactly as he said. How it happened? It would be a totally different matter of course... as well, since everyone here is volunteer 'out there', the other user nothing here you receive can be considered as authoritative beyond your level of confidence what information you receive.

  • KB23398 How to remove files from a BlackBerry smartphone

  Good luck!

• E-mail blackBerry Smartphone Accessing account telephone e-mail settings and BBerry

  My problem is with my Blackberry Torch 9810 e-mail accounts. I have two accounts and it doesn't seem to work. I tried to access my accounts but now get a login to the screen of Bberry with [Personal Information deleted] ID and ask for password. I never have that in place. When I use the 'forgotten password' button, I get a message that reset instructions were sent to [Personal Information deleted] I have no idea how to do to access this account. Can you help me?

  If BB ID is, as you say, new for you, then someone has configured this device with a BBID, and you can or don't want that. BBID is used to help to be sort of a "single sign on" to many things... BIS configuration, BBM, BB Protect email, etc. If you have not created this ID from BB, while you should really do is delete and create a new brand for yourself, that you store the credentials for, as you will need it from time to time (as you do now).

  To remove the unit BBID and then create one for you, you must WIPE totally clean unit... This will make the device as it was brand new, so all the data and the applications that you have installed will be gone.

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  Make sure that you have good backup of everything, as you need it - you can find the backup instructions in the auto-sig on this post.

  But, if there is a chance that this BB ID is indeed something you created, but simply forgot, then you can try to get back into it. To do this, start first with them please:

  • KB28685 How to reset the BlackBerry ID password by using the password recovery question
  • KB32111 "The link is no longer valid." occurs when you attempt to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Impossible to reset the BlackBerry ID password when using a hosted BlackBerry email address
  • KB28232 Reset blackBerry ID e-mail are not delivered to the mailbox associated with

  If you have forgotten your ID BB credentials AND access non - BB (for example, Outlook, webmail, etc.) for the e-mail account which is currently configured on your account ID from BB, then these instructions should help you regain access to your account ID from BB, even without the issue of recovery or password (Please read them all carefully to find the section you depend on).

  However, if you do not have access to this e-mail account, or if you have never successfully validated your BBID account, then your challenge is much larger, and you have a choice to make depending on your situation:

  1. If you have no AppWorld records you need to keep (for example, buy folders for the applications), then simply drop the BB ID and create a new. To do so, however, requires a device WIPE:
     • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
  2. But, if you do not have AppWorld documents that you need to keep, then you need human intervention. To receive, you must ring to the top of your mobile service provider and convince them to escalate your case up to BlackBerry. In addition, you must convince BlackBerry you with a solution - which probably will be reset your current BB ID so that you can access it again or you will need to create a new BBID and they will manually move your purchase to the wire records. Note that I don't know if they will be willing to do, but there is no other way I know of to keep your prior AppWorld purchase records.

  Good luck!

• Ability to send SMS blackBerry Smartphones No.!

  I have a bb bold 9780, just updated to 6.0 - bundle2921 on the advice of someone at rogers technical support.  It's a phone Bell, get it unlocked with the network mep code. When I tried to set up the e-mail, he said:-"your device had a problem connecting to the server." It is the business version, I think, I don't know too much about these phones, but when you try to disable the password function, there is a padlock icon next to the box with a check mark in this document, indicate that the setting cannot be changed.  The text messages icon is there, but there is no way to compose a new text. When you go to any contact in the contacts list, you can usually press the bb button and one of the options is to text the person. On this one, send SMS is not an option.  It seems to me that it may have something to do with the service book, but I can not change anything here either. Help!

  Hello and welcome to the community!

  First things first... If this BB is now or ever was associated by BES (since you said 'business',) then that must first be broken before you try anything else... the symptoms you describe are usually a BB sign that was once associated with BES, but the it policy was not properly cleaned. See this to verify:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  If that turns out to be true and you are sure that you are not now a BES user to 100% (for example, you got this BB 2nd hand and the previous owner has had not the it policy, but they "divorce" it from the BES server), then you can clean it with this procedure:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Take account of the warning... and therefore the reason why I said to do this first before trying anything else, because this will completely WIPE the BB clean, returning as long as "new factory", but the it policy will be gone.

  If you have data that you need to keep, then by all means do a backup first... but, when you restore, DO NOT do a restore roughly... If you do, you simply put it on board policy... rather choose you need when you restore specific databases, avoiding in particular those that have something to do with politics.

  • KB03974 List of database for the blackBerry smartphone

  Good luck and let us know!

• HELP blackBerry Smartphones... transfer contacts

  Blackberry style 9670 phone. has just been cut. no power nothing. I got a replacement phone. How to transfer my contacts because the phone is dead. Incidentally, I have blackbery protect on the dead phone. How to recover information. phone is dead... Please HELP

  Hello and welcome to the community!

  If the old BB is really dead, then it is not available as a source for restoring your data to your new device. Instead, you must use another source, one that you created before the old BB died.

  If you made a backup of office, you can use the backup as a restore source file:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  If you were synchronizing with a Desktop Organizer (for example, Outlook), then you can use that as source for restore reconfiguring the RIM Desktop software now work with your new BB:

  • KB03315 How set up the synchronisation of data using BlackBerry Desktop Software organizer

  As you use BB Protect, is also an available food source:

  • KB25063 How to use BlackBerry Protect to restore data on a BlackBerry smartphone

  You must be sure to connect to, on the new BB, the same BB ID that you used on the old BB. If you have already created a new ID BB on this new BB, then you go to your old ID BB:

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  This will allow even you to migrate other things that were on your old BB - for example, documents of purchase/download AppWorld.

  Good luck!

• BlackBerry Smartphones Will "BOLD" synchronize my PC data?

  I have been lent a Bold 9780.  How I put it up to do the following please? I don't mind not designated a manual. I'm looking for documentation now...

  Sychronisé MS Outlook data

  (1) tasks

  (2) calendar

  (3) contacts

  (4) OneNote (would be nice)

  Synchronize data other

  (5) files

  Can the "BOLD" display these?

  (a) Word and Excel documents

  (b) PDF files

  (c) GBP.

  If the phone is reset and synced, reminders in circulation re-are they?

  Hello

  These articles may be useful in your quest:

  • KB03315 How set up the synchronisation of data using BlackBerry Desktop Software organizer
  • KB12268 Support for synchronization for BlackBerry Desktop Software for Windows
  • KB11879 What is the mass storage mode
  • KB23450 Copy documents to a BlackBerry smartphone using mass storage Mode
  • KB29523 How to manually transfer files between a BlackBerry smart phone and a Windows computer
  • KB23443 How to enable the Documents To Go Premium Edition for BlackBerry
  • KB15253 Supported attachments in BlackBerry Internet Service native file format

  So, please start with those and then come back with clarification you need.

  Good luck!

• My phone deleted all blackBerry smartphones

  I've updated my phone using desktop software manager and usually when I plug it in, it automatically updated... This time he didn't and when I put the phone back on, everything had been erased.

  I plugged in the computer and restored some information from a previous backup, but things like my documents to go, games and settings phone language, did not return.

  Is it possible to get these back?

  Hey maoragbade,

  Welcome to the forums.

  In this case, we can try to reload the software on the BlackBerry smartphone to make sure she is running the most recent version and there is no problems with the operating system.

  Here's how to make a backup of your BlackBerry smartphone http://bbry.lv/oPVWXc

  Once you have saved your BlackBerry smart phone, please follow the link below to complete a clean reload of the BlackBerry smartphone software.

  Link: http://www.blackberry.com/btsc/KB03621

  Once completed test and go ahead with selective restore, here is how to restore http://bbry.lv/qgQxLo

• BlackBerry smartphones lost data from calendar

  I downloaded an update on my BlackBerry over the weekend. At the end of the download, I got a message in my calendar events were not loaded. Omigod. My calendar is empty. Does anyone have an idea where things went? Are they saved somewhere in my Blackberry or on the hard drive of my laptop? Birthdays, meetings, history of calendar are all gone. This is the nightmare that we fear. Thank you.

  Here's a knockout that documents the restoration process...

  • KB10339 How to restore data from a backup file to the BlackBerry smartphone

  Your situation will determine that if you need to restore everything or simply select the databases - both methods are documented in the KB.

  Good luck and let us know!