BlackBerry smartphones duplicate bbm pin code

Hello, my name is Simi. I've recently updated by blackberry 9360 bt I have a problem since 3 days now. There is someone who has the same PIN bbm like me and every time that this person is change my profile picture and the name of the profile. Please help me fix this a.s.a.p..

Thank you
Simi

In fact, I suspect that you use the same BB ID and not the same PIN. When the same BB ID is used on multiple devices, results exactly as you describe can happen.

If you know the other person, you can chat with them and decide which of you will go through the painful process needed to remedy this situation:

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

Who's going to do will have to do a complete device WIPE. To prepare, backups are necessary... See the link in my signature on this post to know... you'll need it all. You may also need a list of all your BBM contacts... If you're on BBM7, there is no way to condone those to restore after you are done as they are attached to your BBID, not your BB. If you are on pre-BBM7, then you can save and restore them. Otherwise, it will be a process of re-entry manual.

Good luck!

Tags: BlackBerry Smartphones

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