BlackBerry® Smartphones E-mail; cannot add, remove or reactivate after Application of the updated kernel

I've recently updated the basic software on my 9800.  The version is now 6.0.0.668, bundle 2949.  When I go into the configuration of email, since the update I have received no email, I'm presented with a list of e-mail addresses that I used in the past on the device and asks me to check the passwords for the accounts.  However, when I put a password for one of the accounts I always get the same answer "I'm sorry, impossible to continue your session.  Please log in again "."  It's always the answer be an account POP3, IMAP or webmail.

I checked the help file and suggests it would add and remove options from the menu, but all that is available are App Switch, help and Close.  I have also reviewed a number of backups, but have not any possibility to restore the e-mail settings.

Can anyone suggest a short action plan to restore to the factory settings?

Call your carrier and request access to its site of BIS online self-service. Everything you want to do with your email accounts can be done from there.

I hope that helps you.

Tags: BlackBerry Smartphones

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