BlackBerry Smartphones E-mail Outbox folder is gray and will not sync - so I can't send mail!

For the last 11 months, since I got my Priv, everything was good with e-mail. But in recent weeks, all of a sudden I can't send email. No joke. She shows up in the Outbox and are not sent. I checked account settings and Outbox is grey and not checked for synchronization. It won't sync. Help!

It's AOL and I never had any problems so far. If you ask about IMAP or POP, honestly, I don't know what all this means.

I just need to get this ungrey Outbox so I can check "synch." It's desperate!

Thank you.

CaliforniaGirl100 wrote:

I have changed my password last week, all first by logging into AOL on my computer because it's the main place. And, then, a few minutes later, I changed the password for this AOL account on the Priv to match it. I have nothing more than that.

That should have worked... but please triple check the password you entered on the PRIV, especially if there is no character special or something. But, then again, you always receive... just e-mail could not be sent. This means that your password on the PRIV is indeed correct. Very strange.

One thing... in the PRIVATE account settings, there should be two places to put your password, one for "Incoming settings" and one for "Outgoing settings." If you have changed only, on PRIV, the incoming settings to your new password, it could entirely explain the behavior you see... you need to change both, because they are elements of independent setup for the account.

CaliforniaGirl100 wrote:

I went back in the computer last night and tried to find an Outbox. There is none. The Outbox only exists on priv.

When you say "computer", are you talking about a browser-based webmail interface? Or are you talking about a desktop client for electronic mail (Outlook or something else)?

CaliforniaGirl100 wrote:

And where do you find configurations? I don't see that on the computer.

Again, this depends on what you're talking about on the computer... webmail client or by e-mail (for example, Outlook).

CaliforniaGirl100 wrote:

In addition, I don't want to remove this particular AOL account to start fear I won't get the same one back, even if it's just for a second. It is essential that I maintain and never leave my reach.

Well, who's going to be a challenge then. The thing to do is to look at the AOL Server, via a webmail client (if they have one...) AOL is so old that I have not used them in several years). If what you need is on the server, then remove and reconfigure the device should not be a problem. In fact, if you really are based only on your device for your data, then you are taking a huge risk... devices may fail.

Good luck and let us know!

Tags: BlackBerry for Android

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