BlackBerry Smartphones email accounts does not open

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  Hi AmeeraAhmed

  Welcome to the Forums of the BlackBerry Support

  To use these Services BlackBerry owners such as emails, etc. BBM.  We need specific plans given by our carrier i; e BlackBerry data Plan / BIS. You have it in your account? If you don't have one then call your carrier to add it to your account. Once these services are activated in your account, you can configure your personal emails.

• BlackBerry smartphone Email folders do not appear for each new account - available only generic messages folder

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  As JSanders is offline, I'll jump in.

  All this information, I infer that your BB does not get purified of is political when gave you. And the it policy does things that prevent you to do as you wish (including possibly hide e-mail icons). If, as you say, you won't be on their BES, then I suggest go back you to these admins and let them clean the BB correctly to remove the it strategy. Then, you will want to clean totally and completely from the beginning.

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  Help!

  Hi and welcome to the Forums!

  Here's a knockout who deals with this error:

  • KB05255 Associated e-mail account is no longer accessible by your BlackBerry Internet Service account

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  To change a profile of notification on a BlackBerry smartphone using BlackBerry® Device Software 6.0, follow these steps:

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  I called BB again and had them send me an email for accurate insrucions, so I recorded in case this happens again... Here it is...  Keep in mind first you need access to the ATT site will link you to the site Web de Blackberry and then DL file then open and install and do the following...

  Check that the device client software is installed on their computer, or it won't work.
   
  1. click on the start menu
  2. go in my computer
  3. go in: C:/Program Files/Common Files/Research in Motion/Apploader
  -If its 64-bit windows, it will be C:/Program Files(x86) /Common Files/Research in Motion/Apploader
  4. double-click on "loader.exe" (it may be called "loader" according to windows settings)
  5. a window opens saying "welcome in the application loader wizard." Click next
  6 next, where it is written 'Connection' to ensure that either "USB - PIN:" or "USB - PIN: UNKNOWN" appear. ""
  7. click on next. It take a while to connect to the device and then view the Application selection screen.
  -L'application selection screen will be a list of application control.
  -Items that are checked will be installed, if they do not already exist on the device.
  -Items that are not checked will not install, and if they already exist on the device they will be deleted.
  8. ask the customer to scroll through this list and check all applications they know they would like on their blackberry.
  9. once everything looks good, click Next.
  10. click on the Advanced button.
  11. make sure that 'remove all previously installed applications' and "Delete all application data" is checked.
  12. click Next.
  13. If loader.exe asks you if you want to automatically back up and restore data, select "do not automatically backup and restore."
  14. click Next and then finish
  15 advise the customer that this process can take anywhere from 20 to 40 minutes, and everything they do during this time is to ensure that the blackberry is connected. The first time that their blackberry starts after this process, it will stay on the screen of the hourglass for about 10 minutes, nothing to worry about.
   
  Once the client can see the home screen of their blackberry, they're OK disconnect.
  The customer will have to re - turn on their radio, they can do so by going to manage connections > select Mobile network

  Sincerely,

  Sarah
  BlackBerry customer support
  Research In Motion Limited
  Tel:
  NA toll free: 1-877-255-2377
  UK toll free: 0808 100 7466
  Europe: + 44 1753 558400
  Around the world: + 1-519-888-6181
  E-mail: [email protected]
  Web: www.blackberry.com

• BlackBerry smartphone email acc do not push

  Hello!

  Recently, I created a new account in zoho mail and I have problems zoho mail-It does not make pushed to my blackberry. When I added this email to my BB, I received an e-mail about RIM:

  Action: leave messages on the server
  If you use an e-mail client (Microsoft Outlook, Mozilla Thunderbird, etc.) to access your
  @zoho.com messages, change your mail client settings to let your e-mail messages on the server.
  If the e-mail client does not e-mail messages on the server, the BlackBerry Internet Service (r) is perhaps not able
  deliver them to your device BlackBerry (r).

  To leave email messages on your e-mail server, you may need to perform the following steps:

  1. in your e-mail client (Outlook, Thunderbird, etc.) on your computer, under tools or Mail > Preferences.

  2. Select your e-mail account.

  3. locate Advanced settings of the server or the options.

  4. Select an option to leave emails on the server.

  See your customer e-mail help for more information.

  However, I do not use any email client, just the default web e-mail client and emails are not always rushed to my BB. I tried to remove the VAC and re adding, but it did not help. I get emails periodically every 15 min, but with BIS and push, it should be instant. Also the other aspects of the push function do not work. For example, if I'm reading an email on my BB, it does not get marked as read on the server and if I send an email from my computer, I get a copy on my BB.

  I tried reconsiliate, return service directories, all settings appear correct.

  Zoho mail support gave me the following response:

  Checking the logs to your e-mail of Zoho account, we could see a request for the mails to get removed from the Zoho server. So, you have activated the option "Delete a copy of messages on the server" in a client, which could be even your Blackberry device. Make sure that you disable this option.

  Any help?

  THX

  Can not be that it works fine for me... Good try these

  Go to Oprtions > Dsomething > advanced system settings > Service books

  • There should be two entries mentioning your email below
  • 1. [email protected] [CICAL]
    2. [email protected] [CMIME]

  Remove these two service books & also remove your email address in the BIS account (if you have added via a device, and then under editing > e-mail settings)

  Later to do HRT as below

  Go to Oprtions > DAge > advanced system settings > host Routing Table > click on the touch menu blackbery & select Save now

  Once done... Do a battery pull (remove and reinsert)

  Try to add new email...

• BlackBerry Smartphones Email icon will not be displayed

  I've added an email account to my weeks of phone and the little icon appeared immediately and I received messages.

  Randomly, today, the icon has disappeared from my home screen (although the email will continue to come through my Messages folder).  I tried everything turning the phone off tension, then back on, delete the account and setting up again and nothing.

  Anyone know why that would happen?

  I have a few other suggestions:

  1. It could have been hidden or moved to another folder accidentally.  The absolute best way to fix this is to Options > theme, press the BB Menu key and select Reset default theme.  It will take all of the icons that were accidentally hidden and re - expose their (and move all icons back to their original position).  Note that you need to move all the icons you want moved again.  Try doing a battery pull after that as well.  This could bring.  If this is not the case, proceed to the next step.
  2. Re-register your device on the BlackBerry network and resend your service books.  To re-register your device, go to Options > Advanced Options > host Routing Table.  Press the BB Menu key, then click on register now.  You will get a new message from the BlackBerry network.  If you can access your site from the BIS, connect via your phone (review the configuration > e-mail settings) or through your computer (Google your carrier + BIS as keywords if you do not know the site).  Once you have connected, on your Storm, press the BB Menu key, and select send Service directories.  On a computer, select Service books in the left menu and return them there.  If you do not know your login information, you can contact the technical support of your operator and ask them to send the directories of service for you.  It takes just a minute.  Once again, followed with a battery pull.

  I hope that one of these two suggestions will work!  Keep us informed!

• BlackBerry Smartphones email accounts disappear and cannot log in settings

  for the second time now, my email accounts are gone... very annoying, but this time I can't even return in the parameters, he claims, there are no accounts, but when you enter the menu to add new accounts must connect to my hotmail account, who then won't work, saying "cannot continue this session."

  Hey, a few questions.

  On-screen connection management > Services status on the line of BlackBerry Internet service: what is the status?

  On the home screen, upper right corner, which is the signal indicator here?

  You can try this, to change the method of logging into your BIS account?

  Article ID: KB14378 How to change the connection mode for a BlackBerry Internet Service account

  Now, if this does not work and that you can not create a BIS connection, you must call cable & Wireless and ask them to push you the books of service for your device.

  You must ask them to ensure that you have the BlackBerry data Plan on your mobile account, and that your IMEI/PIN are on your account for this device.

  IF still nothing, you should ask them to bring this problem to a support technique level RIM.