BlackBerry Smartphones Email message indicator

Have a 9900 and despite all the messages being deleted, my phone now indicates that there are 2 messages not deleted.  For a long time, he said, there was 1 message, however after getting my phone back to Blackberry for a minor repair, initially the message indicator was correct.  However, shortly after getting the phone back, he turned to displaying 1 unsuppressed message.  This morning he started to display "2".  Thanks for the help

Hello and welcome to the community!

I suggest a search of message:

  • KB21879 How to search messages unread on the BlackBerry smartphone

Good luck and let us know!

Tags: BlackBerry Smartphones

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    Hello apastor 25,.

    Welcome to the community,

    Well the first message you received is usually sent during activation period, please take a look at this Article

    Sadek KB21849

    Take care

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    Click 'Like' If you want to thank someone.
    If problem resolves mark message (s) as a 'Solution', so that others can use.

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    Hello and welcome to the community!

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    Hello and welcome to the community!

    Messages can take many forms, with emails using only a subset of the possible types total of messages. So, I suggest a search of message:

    • KB21879 How to search messages unread on the BlackBerry smartphone

    Good luck and let us know!

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    Hello and welcome to the community!

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    Hello abhijit17

    Well... How updated the OS using desktop software or OTA, OS update should not ask this question.

    Meanwhile the first tip is to register your device with your corporate network, for more help see this KB:

    KB00510 : How to register a BlackBerry smartphone with wireless network

    • You expect a registration messages in your Inbox messages.

    After receiving the Registration message restart your device, then check again.

    Try it and post back with the results.

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    Hello and welcome to the community!

    I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

    song510 wrote:

    I tried to send service books today, but now I can't even access the e-mail account management option to send service directories. When I enter the application, it says 'check updates' but never recovers. I left about 10 minutes today and will continue to say: "check updates".

    What's the accurate and complete error message? Because I can't find anything to use these 3 words of jost... Maybe it's that the configuration of email application has a problem... this KB might help:

    • KB26055 Unable to access the configuration of e-mail on a BlackBerry smartphone Application after a forced update

    Good luck!

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    See you soon!

    Pete

    Hello and welcome to the community!

    I suggest a search of message:

    • KB21879 How to search messages unread on the BlackBerry smartphone

    There are many types of messages, with email being just a subset.

    Good luck and let us know!

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