BlackBerry Smartphones Firewall error when you try to use new applications of the AppWorld

I have a BB "BOLD" (out of business).  When I try to register accounts with new App World, as SlackerRadio applications, I get this message:

"The request... a attemtped to open a connection to a location inside the firewall and outside the firewall which is not allowed by your policy."

Because I don't have a BB company, I'm not aware of any it policy or how I can adjust.  Everyone is having these issues?

Thank you

Jacquie

  • Carrier: AT & T
  • BlackBerry model: "BOLD"
  • BlackBerry OS (can be found in Options-> on): v.4.6.0.167 (Platform 4.0.0.157)
  • Version of App World (can be found by going to Options-> Advanced-> Applications) 1.0.0.28
  • BIS or BES (personal use or business use): BIS

JacquieSamples,

Just to be sure your BlackBerry is not a test of policy COMPUTER looking in Options-> Security-> General settings and scroll down to see if there is anything that is listed next to the field name of the IT strategy, if you see something there default even you have a COMPUTER policy.

This article also shows how to reset a firewall prompt, you can have on your device:

http://www.BlackBerry.com/BTSC/KB04050

Please let us know if this solves your problem.

Tags: BlackBerry Smartphones

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